Method and apparatus for generating and transmitting an ideal order offer

• US 20090030797A1
• Filed: 07/09/2008
• Published: 01/29/2009
• Est. Priority Date: 11/14/2001
• Status: Abandoned Application

• Current Assignee: RetailDNA LLC (Walker Innovation Inc. (f/k/a Patent Properties, Inc.))
• Original Assignee: RetailDNA LLC (Walker Innovation Inc. (f/k/a Patent Properties, Inc.))
• Inventors: Van Luchene, Andrew, Otto, Jonathan, Mueller, Michael R., Mueller, Raymond J.
• Application Number:
  US12/217,810
• Publication Number:
  US 20090030797A1
• Time in Patent Office: Days
• US Class Current: 705/14.250
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G06Q 30/0224 based on user history
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

A system for generating and transmitting an ideal order offer, including: an interface element for at least one specially programmed general-purpose computer; a memory unit for the computer; and an offer element, in a processor for the computer. The offer element is for: receiving, using the interface element, an order from a customer, the order including at least one item or at least one service offered by a business entity; generating at least one ideal order offer using at least one of a first set of rules and a first artificial intelligence program stored in a memory unit for the computer, the at least one ideal order offer including at least one item or service not included in the order or an incentive not associated with the order; and transmitting, using the interface element, the order and the at least one ideal order for presentation to the customer.

Claims

1. A method for generating and transmitting an ideal order offer, comprising the steps of:

receiving, using an interface element for at least one specially programmed general-purpose computer, an order from a customer, the order including at least one item or at least one service offered by a first business entity;

generating at least one ideal order offer using the processor and at least one of a first set of rules and a first artificial intelligence program stored in a memory unit for the at least one specially programmed general-purpose computer, the at least one ideal order offer including at least one item or service not included in the order; and

,

transmitting, using the processor and the interface element, the order and the at least one ideal order offer for presentation to the customer.

2. The method of claim 1 further comprising the step of selecting, using the processor, a transaction history, stored in the memory unit, for the customer and wherein generating the at least one ideal order offer includes generating the at least one ideal order offer using the transaction history.

3. The method of claim 2 wherein using the transaction history includes identifying a first item or service not included in the history or identifying a second item or service ordered by the customer at less than a predetermined frequency and wherein generating the at least one ideal order offer comprises including, in the at least one ideal order offer, the first or second item or service.

4. The method of claim 2 wherein using the transaction history includes identifying an incentive previously presented to the customer and wherein generating the at least one ideal order offer includes:

modifying the incentive or generating a new incentive different from the incentive; and

including, in the at least one ideal order offer, the modified incentive or the new incentive.

5. The method of claim 1 further comprising the step of evaluating, using the processor, the order to determine a number of other customers with the customer and wherein the at least one item or service not included in the at least one regular order offer comprises a number of said at least one item or service, respectively, equal to the number of the other customers.

6. The method of claim 1 wherein receiving an order includes receiving, via a wireless communications network, the order from a wireless communications device (WCD) associated with the customer and wherein transmitting the at least one ideal order offer includes transmitting the at least one ideal order offer to the wireless communications network for transmission to the WCD.

7. The method of claim 1 further comprising the step of storing at least one second rule in a memory element for a WCD associated with the customer, wherein transmitting the at least one ideal order offer includes transmitting the at least one ideal order offer to a wireless communications network for transmission to the WCD, and the method further comprising the step of executing, using a processor in the WCD, the at least one ideal order offer according to the at least one second rule.

8. The method of claim 1 further comprising the steps of:

receiving, using the interface element, at least one second rule from a WCD associated with the customer, or from a general-purpose computer associated with a second business entity;

storing the at least one second rule in the memory unit; and

,

modifying the at least one ideal order offer using the processor and the at least one second rule and wherein transmitting the at least one ideal offer includes transmitting the modified at least one ideal offer.

9. The method of claim 1 further comprising the step of selecting, using the processor, at least one regular order stored in the memory unit, the at least regular order placed by the customer at a previous time with the first business entity and wherein generating the at least one ideal order offer includes using the at least one regular order.

10. The method of claim 1 wherein the order from the customer includes a request to initiate at least one regular order associated with the customer, the at least one regular order stored in the memory unit, wherein generating the at least one ideal order offer includes using the at least one regular order, and wherein transmitting the order and the at least one ideal order for presentation to the customer includes transmitting the at least one regular order.

11. The method of claim 1 wherein generating at least one ideal order offer includes modifying the order to include the at least one item or service not included in the order or to include an incentive regarding the at least one item or at least one service offered by the first business entity and wherein transmitting the order and the at least one ideal order for presentation to the customer includes transmitting only the modified order to the customer.

12. The method of claim 1 including the steps of:

storing in the memory unit, using the processor, information regarding the historical acceptance of offers; and

,

modifying, using the processor, the first set of rules according to the information regarding the historical acceptance of offers.

13. A system for generating and transmitting an ideal order offer, comprising:

an interface element for at least one specially programmed general-purpose computer;

a memory unit for the at least one specially programmed general-purpose computer; and

,

an offer element, in a processor for the at least one specially programmed general-purpose computer for;

receiving, using the interface element, an order from a customer, the order including at least one item or at least one service offered by a first business entity;

generating at least one ideal order offer using at least one of a first set of rules and a first artificial intelligence program stored in a memory unit for the at least one specially programmed general-purpose computer, the at least one ideal order offer including at least one item or service not included in the order or an incentive not associated with the order; and

,

transmitting, using the interface element, the order and the at least one ideal order offer for presentation to the customer.

14. The system of claim 13 wherein the offer element is for selecting a transaction history, stored in the memory unit, for the customer and wherein generating the at least one ideal order offer includes generating the at least one ideal order offer using the transaction history.

15. The system of claim 14 wherein using the transaction history includes identifying a first item or service not included in the history or identifying a second item or service ordered by the customer at less than a predetermined frequency and wherein generating the at least one ideal order offer comprises including, in the at least one ideal order offer, the first or second item or service.

16. The system of claim 14 wherein using the transaction history includes identifying an incentive previously presented to the customer and wherein generating the at least one ideal order offer includes:

modifying the incentive or generating a new incentive different from the incentive; and

including, in the at least one ideal order offer, the modified incentive or the new incentive.

17. The system of claim 13 wherein the offer element is for evaluating the order to determine a number of other customers with the customer and wherein the at least one item or service not included in the at least one regular order offer comprises a number of said at least one item or service, respectively, equal to the number of the other customers.

18. The system of claim 13 further comprising a wireless communications device (WCD) associated with the customer, wherein the offer element is for receiving, via a wireless communications network, the order from the WCD, and wherein transmitting the at least one ideal order offer includes transmitting the at least one ideal order offer to the wireless communications network for transmission to the WCD.

19. The system of claim 13 further comprising a WCD, associated with the customer, with a memory unit and a processor, the WCD for storing at least one second rule in a memory element for the WCD, wherein transmitting the at least one ideal order offer includes transmitting the at least one ideal order offer to a wireless communications network for transmission to the WCD, and wherein the processor in the WCD for executing the at least one ideal order offer according to the at least one second rule.

20. The system of claim 13 wherein the offer element is for:

receiving, using the interface element, at least one second rule from a WCD associated with the customer, or from a general-purpose computer associated with a second business entity;

storing the at least one second rule in the memory unit; and

,

modifying the at least one ideal order offer using the at least one second rule and wherein transmitting the at least one ideal offer includes transmitting the modified at least one ideal offer.

21. The system of claim 13 wherein the offer element is for selecting at least one regular order stored in the memory unit, the at least regular order placed by the customer at a previous time with the first business entity and wherein generating the at least one ideal order offer includes using the at least one regular order.

22. The system of claim 13 wherein the order from the customer includes a request to initiate at least one regular order associated with the customer, the at least one regular order stored in the memory unit, wherein generating the at least one ideal order offer includes using the at least one regular order, and wherein transmitting the order and the at least one ideal order for presentation to the customer includes transmitting the at least one regular order.

23. The system of claim 13 wherein generating at least one ideal order offer includes modifying the order to include the at least one item or service not included in the order or to include an incentive regarding the at least one item or at least one service offered by the first business entity and wherein transmitting the order and the at least one ideal order for presentation to the customer includes transmitting only the modified order to the customer.

24. The system of claim 13 wherein the offer element is for:

storing in the memory unit, using the processor, information regarding the historical acceptance of offers; and

,

modifying the first set of rules according to the information regarding the historical acceptance of offers.