Display of Attachment Based Information within a Messaging System

• US 20090030872A1
• Filed: 07/25/2008
• Published: 01/29/2009
• Est. Priority Date: 07/25/2007
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Yahoo! Inc. (Apollo Global Management, Inc.)
• Inventors: Smith, Adam, Brezina, Matthew
• Granted Patent: US 9,298,783 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/24575 using context
• CPC Class Codes: G06F 16/248 Presentation of query results
• CPC Class Codes: G06F 16/38 Retrieval characterised by using metadata, e.g. metadata not derived from the content or metadata generated manually
• CPC Class Codes: G06F 16/9577 Optimising the visualization of content, e.g. distillation of HTML documents
• CPC Class Codes: G06F 3/048 Interaction techniques based on graphical user interfaces [GUI]
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06F 40/14 Tree-structured documents parsing G06F40/205; validation G06F40/226
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/08 Annexed information, e.g. attachments
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/43 Billing software details
• CPC Class Codes: H04M 15/44 Augmented, consolidated or itemized billing statement or bill presentation
• CPC Class Codes: H04M 15/58 : based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/745 : Customizing according to wishes of subscriber, e.g. friends or family
• CPC Class Codes: H04M 2215/0104 : Augmented, consolidated or itemised billing statement, e.g. additional billing information, bill presentation, layout, format, e-mail, fax, printout, itemised bill per service or per account, cumulative billing, consolidated billing
• CPC Class Codes: H04M 2215/0108 : Customization according to wishes of subscriber, e.g. customer preferences, friends and family, selecting services or billing options, Personal Communication Systems [PCS]
• CPC Class Codes: H04M 2215/0188 : Network monitoring; statistics on usage on called/calling number
• CPC Class Codes: H04W 24/08 : Testing, supervising or monitoring using real traffic

Abstract

Among other disclosures, a method may include collecting historical data and communication data relating to an attachment provided in a communication. The method may include generating an attachment profile based on the collected historical and communication data. The method may include monitoring user behavior. The method may include determining if the user has made a request to view the attachment profile. The method may include presenting the attachment profile in response to the request.

Claims

1. A computer-implemented method comprising:

Collecting historical data and communication data relating to an attachment provided in a communication;

Generating an attachment profile containing information about the attachment using the historical data and communication data;

Monitoring user behavior;

Determining if the user has made a request to view the attachment profile; and

Presenting the attachment profile in response to the request.

2. The computer-implemented method of claim 1, wherein the monitoring step includes tracking mouse movements, mouse locations, keyboard strokes, mouse clicks, or active windows.

3. The computer-implemented method of claim 1, wherein the request is implicit.

4. The computer-implemented method of claim 3, wherein the implicit request is made by opening the attachment, viewing the attachment, selecting the attachment, opening a communication including the attachment, associating the attachment with a communication, hovering a cursor over the attachment, selecting a file that was sent or received as an attachment to a communication, listening to a recorded voice conversation that is associated with the attachment, or viewing or opening a webpage which contains the attachment.

5. The computer-implemented method of claim 1, wherein the collecting step further comprises querying multiple disparate information sources to derive the historical data and the communication data.

6. The computer-implemented method of claim 5, wherein the information sources are selected from the group comprising e-mail clients, web mail, web search engines, social networks, instant messaging clients, personal web pages, journal articles, web articles, product profile webpages, telephone directories, text message clients, picture sharing websites, video sharing websites, blogs, profile pages, telephone communications, and customer relationship management systems.

7. The computer-implemented method of claim 1, further comprising:

Storing the attachment profile in a database external to a system used in making the communication.

8. The computer-implemented method of claim 1, wherein the presenting step further comprises displaying the attachment profile in an additional panel within an e-mail client, web browser, or instant message window.

9. The computer-implemented method of claim 1, further comprising:

Identifying one or more identifiers for the attachment within a currently open media item; and

inserting a link in proximity to one or more of the identifiers for accessing the attachment profile.

10. The computer-implemented method of claim 9, wherein the one or more identifiers are selected from the group comprising a name of the attachment, a title of the attachment, one or more authors of the attachment, a file name, and a document name.

11. The computer-implemented method of claim 1, wherein the information contained in the attachment profile is selected from the group comprising attachment name, attachment title, file type, author, revision, icons associated with the attachment, date of creation, time of creation, date of last modification, time of last modification, dates of past modifications, times of past modifications, dates when the attachment was received or sent, times when the attachment was received or sent, content statistics, communication statistics, previous versions, summary of changes from previous versions, summaries of changes between versions, communications associated with the attachment, summaries of communications associated with the attachment, subjects of communications associated with the attachment, conversation threads associated with the attachment, summaries of conversation threads associated with the attachment, persons who have modified the attachment, persons who created the attachment, persons listed as senders or recipients of communications associated with the attachment, persons listed as senders or recipients of communications in a communication thread associated with the attachment, files associated with the attachment, information extracted from the attachment, information extracted from communications associated with the attachment, web information extracted from links in the attachment, web information extracted from links in communications associated with the attachment, information collected in searches using keywords extracted from the attachment, and information collected in searches using keywords extracted from communications associated with the attachment.

12. The computer-implemented method of claim 1, wherein the determining step includes evaluating user interaction with a communication associated with a communication system and presenting the attachment profile in response to user interaction.

13. A computer-implemented method comprising:

Analyzing a communication;

Identifying attachments to the communication including a first attachment;

Displaying an attachment profile containing information about the first attachment.

14. The computer-implemented method of claim 13, further comprising prior to analyzing the communication, viewing, selecting, highlighting, or composing the communication.

15. The computer-implemented method of claim 13, wherein identifying the first attachment is based on past behavior of a user.

16. A computer-implemented method comprising:

Collecting historical data and communication data relating to an attachment associated with a plurality of communications, the communications being transmitted over plural communications mediums;

Generating an attachment profile containing information about the attachment using the historical data and communication data;

Enabling a determination if a user has made a request to view the attachment profile; and

Enabling a presentation of the attachment profile in response to the request.

17. The computer-implemented method of claim 16 further comprising:

Evaluating user interaction with a communication presented by a communications medium that includes or relates to the attachment; and

Presenting the attachment profile in response to the user interaction.

18. The computer-implemented method of claim 16, wherein the request is implicit.