SYSTEMS AND METHODS FOR FAX BASED DIRECTED COMMUNICATIONS

• US 20090030901A1
• Filed: 07/23/2007
• Published: 01/29/2009
• Est. Priority Date: 07/23/2007
• Status: Abandoned Application

• Current Assignee: Avago Technologies General IP PTE Limited (Broadcom, Inc.)
• Original Assignee: Agere Systems Incorporated (Broadcom, Inc.)
• Inventors: Graef, Nils
• Application Number:
  US11/781,364
• Publication Number:
  US 20090030901A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/00 Commerce

Abstract

Various embodiments of the present invention provide systems and methods for responding to business related queries. As one example, such methods may include providing a communication direction associated with a particular business, and receiving a query via the communication direction. The received query is directed to a third party support service where it is parsed and one or more elements of the query are compared against a prior query. A response to the query was previously supplied by the particular business. A response is provided to the query that includes at least a portion of the reply to the prior query.

Claims

1. A method for responding to business related queries, the method comprising:

providing a communication direction associated with a particular business;

receiving a query via the communication direction;

directing the query to a third party support service;

parsing the query, wherein one or more elements of the query are identified;

comparing the one or more elements of the query against a prior query, wherein a reply to the prior query was previously supplied by the particular business; and

providing a response to the query, wherein the response includes at least a portior of the reply to the prior query.

2. The method of claim 1, wherein the communication direction is a fax number associated with the particular business.

3. The method of claim 2, wherein the query is received as a fax.

4. The method of claim 1, the method further comprising:

receiving a request to identify a class of businesses, wherein the particular business is included in the class a businesses; and

graphically displaying two or more businesses included in the class of businesses in relation to a map.

5. The method of claim 4, wherein the request indicates a geographic center.

6. The method of claim 4, wherein the request indicates a geographic boundary.

7. The method of claim 4, wherein the particular business is a first business, wherein the communication direction is a first communication direction, wherein the class of businesses includes a second business, wherein the prior query is a first prior query, and wherein the method further comprises:

receiving the query via a second communication direction, wherein the second communication direction is associated with the second business;

comparing the one or more elements of the query against a second prior query, wherein a reply to the second prior query was previously supplied by the second business; and

providing a response originally received from the second business in relation to the query.

8. The method of claim 7, wherein at least a portion of the query is automatically populated from a database.

9. The method of claim 8, wherein the portion of the query includes information selected from a group consisting of:

an address of a requester, the name of a requestor, and contact information associated with a requester.

10. A method for communicating information in relation to a telephone/fax covered business, the method comprising:

receiving an identification of two or more businesses via a portal, wherein the two or more businesses are of a particular business type;

receiving a query germane to the business type; and

faxing at least a portion of the query to each of the two or more businesses.

11. The method of claim 10, wherein the method further comprises:

providing a first fax number associated with a first business included in the two or more businesses;

providing a second fax number associated with a second business included in the two or more businesses;

receiving the query via the first fax number and the second fax number, wherein receiving the query includes directing the query to a third party support service;

parsing the query, wherein one or more elements of the query are identified;

comparing the one or more elements of the query against a first prior query, wherein a reply to the first prior query was previously supplied by the first business;

comparing the one or more elements of the query against a second prior query, wherein a reply to the second prior query was previously supplied by the second business;

providing a first response to the query, wherein the first response includes at least a portion of the reply to the first prior query; and

providing a second response to the query, wherein the second response includes at least a portion of the reply to the second prior query.

12. The method of claim 11, wherein faxing the portion of the message to each of the two or more businesses includes faxing a portion of the query that does not correspond to either the reply to the first prior query or the reply to the second prior query.

13. The method of claim 10, the method further comprising:

receiving a request to identify businesses of the business type near a particular location, wherein the two or more businesses are identified; and

graphically displaying the two or more businesses in relation to a map.

14. The method of claim 13, wherein the request indicates a location selected from a group consisting of:

a geographic center and a geographic boundary.

15. The method of claim 10, wherein at least a portion of the query is automatically populated from a database.

16. The method of claim 15, wherein the portion of the query includes information selected from a group consisting of:

an address of a requester, the name of a requestor, and contact information associated with a requester.

17. A system for responding to business related queries:

a computer,

a computer readable medium accessible to the computer, wherein the computer readable medium includes instructions executable by the computer to;

provide a fax number associated with a particular business;

receive a query via an Internet website;

direct the query to a third party support service;

parse the query, wherein one or more elements of the query are identified;

compare the one or more elements of the query against a prior query, wherein a reply to the prior query was previously supplied by the particular business; and

provide a response to the query, wherein the response includes at least a portion of the reply to the prior query.

18. The system of claim 17, wherein the computer readable medium further includes instructions executable by the computer to:

receive a request to identify a class of businesses, wherein the particular business is included in the class a businesses; and

graphically display two or more businesses included in the class of businesses in relation to a map.

19. The system of claim 18, wherein the request indicates a location selected from a group consisting of:

a geographic center and a geographic boundary.

20. The system of claim 17, wherein the particular business is a first business, wherein the communication direction is a first communication direction, wherein the class of businesses includes a second business, wherein the prior query is a first prior query, and wherein the computer readable medium further includes instructions executable by the computer to:

receive the query via a second communication direction, wherein the second communication direction is associated with the second business;

compare the one or more elements of the query against a second prior query, wherein a reply to the second prior query was previously supplied by the second business; and

provide a response originally received from the second business in relation to the query.