OPTIMIZING THE EXPECTATION OF A RESPONSE IN INSTANT MESSAGING WITH AN AUTOMATIC HIERARCHICAL INSTANT MESSAGE ASSISTANT

• US 20090030992A1
• Filed: 07/26/2007
• Published: 01/29/2009
• Est. Priority Date: 07/26/2007
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Chakra, Al, Purcell, Sonya, Callanan, Sean, Smyth, Hugh P.
• Granted Patent: US 7,774,416 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A method, system and computer-readable medium for enhanced instant messaging in a data processing system are disclosed. The instant messaging application detects a number of instant messaging sessions of a first messaging participant with a number of other messaging participants and detects a hierarchy class of each of the other messaging participants. The application calculates an average response time for each of hierarchy classes. The application determines whether the average response time for each hierarchy class exceeds a predefined threshold. If the average response time does not exceed the threshold the application displays an indication of the average response time for the hierarchy class to each of the other messaging participants of the hierarchy class. If the average response time does exceed the threshold, the application displays an indication to each of the other messaging participants of the hierarchy class that the first messaging participant is unable to respond.

Claims

1. A method for instant messaging in a data processing system comprising:

detecting one or more of instant messaging sessions of a first messaging participant with a plurality of other messaging participants;

detecting a hierarchy class of each of said other messaging participants;

calculating an average response time for each of said hierarchy class;

determining whether said average response time for each of said hierarchy class exceeds a predefined threshold for the hierarchy class;

in response to determining that said average response time does not exceed a predefined threshold, transmitting an indication of the average response time for said hierarchy class to each of said other messaging participants of said hierarchy class; and

in response to determining that said average response time for said hierarchy class exceeds a predefined threshold, transmitting an indication to each of said other messaging participants of said hierarchy class that the first messaging participant is unable to respond.

2. The method of claim 1, further comprising:

in response to determining that said average response time for said hierarchy class exceeds a predefined threshold, automatically sending an email to said first participant in lieu of an instant message.

3. The method of claim 1, wherein the response to determining that said average response time does not exceed a predefined threshold further comprises:

displaying said indication of the average response time in an instant messaging window of respective ones of the other messaging participants.

4. The method of claim 1, wherein said transmitting occurs prior to said other messaging participants sending an instant message