Wireless Video Audio Data Remote System

• US 20090033736A1
• Filed: 07/29/2008
• Published: 02/05/2009
• Est. Priority Date: 08/01/2007
• Status: Abandoned Application

• Current Assignee: John Thomason
• Original Assignee: John Thomason
• Inventors: THOMASON, John
• Application Number:
  US12/181,931
• Publication Number:
  US 20090033736A1
• Time in Patent Office: Days
• US Class Current: 348/14.20
• CPC Class Codes: H04N 7/147 Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals selecting H04Q

Abstract

A method and system for remote assistance and review of a technician or multiple technicians, in real time, working with equipment of various complexities. A technician or multiple technicians at a remote location are coupled by a wireless means to an advisor at a local station so that the advisor may view and hear the same stimuli as the technician, and that the advisor and technician may communicate. Additionally a technician or multiple technicians may also be coupled by a wireless means to one or more non-technical observers at a separate local station so that they can view and hear the same stimuli as the advisor. The technician has limited training or otherwise in need of support, and may be a field engineer, technician or maintenance personnel. The advisor has extensive training and is able to provide technical support, generally has extended and specialized knowledge with regard to the remote apparatus, and may be a technical expert on the remote apparatus. The technician may comprise an individual or a group with technical training and knowledge, but lacking managerial or other authority, while the advisor comprises an individual or a group with such authority. The technician communicates with the advisor by visual cues or ordinary speech, while the advisor views and listens to the remote apparatus. The advisor gives advice to the technician for manipulating or repairing the remote apparatus. Alternatively, an intermediate advisor may advise the technician and be advised by a higher-level advisor.

Claims

1. A method for providing assistance to a plurality of mobile field operators by a local master technician, comprising the steps of:

operating a plurality of wireless remote systems wherein a wireless remote system is operated by each mobile field operator, said wireless remote system comprising an audio sensor, a video sensor, a wireless portable processor, an audio receiver and a wireless transceiver, wherein operating the wireless remote system comprises moving the audio sensor, the video sensor, the audio receiver and wireless transceiver with the mobile field operator;

operating a local station by a local master technician, said local station comprising an audio sensor, a video receiver, a processor and an audio receiver;

communicating over a wireless network between the local station and the plurality of wireless remote systems;

delivering remote sound from the audio sensor of each wireless remote system to the local station audio receiver;

delivering remote images from the video sensor of each wireless remote system to the local station monitor;

delivering local sound from the local station audio sensor to the receiver of each wireless remote system;

viewing and hearing by the local master technician of stimuli available to each mobile field operator;

communicating between the local master technician and each mobile field operator; and

,

directly advising each mobile field operator by the local master technician.

2. A method for providing assistance to a plurality of mobile field operators by a plurality of local master technicians, comprising the steps of:

operating a plurality of wireless remote systems wherein a wireless remote system is operated by each mobile field operator, each wireless remote system comprising an audio sensor, a video sensor, a wireless portable processor, an audio receiver and a wireless transceiver, wherein operating the wireless remote system comprises moving the audio sensor, the video sensor, the audio receiver and wireless transceiver with the mobile field operator;

operating at least one local station by the plurality of local master technicians, the at least one local station comprising an audio sensor, a video receiver, a processor and an audio receiver;

communicating over a wireless network between the at least one local station and said plurality of wireless remote systems;

delivering remote sound from the audio sensor of each wireless remote system of said plurality to the at least one local station audio receiver;

delivering remote images from the video sensor of each wireless remote system of said plurality to the at least one local station monitor;

delivering local sound from the at least one local station audio sensor to the receiver of each wireless remote system of the plurality;

viewing and hearing by at least one local master technician of the plurality of stimuli available to each mobile field operator of said plurality;

communicating between at least one local master technician of the plurality and each mobile field operator of the plurality; and

directly advising each mobile field operator of the plurality by at least one local master technician of the plurality.

3. A method for providing remote observation of one or more mobile field operators by one or more non-technical observers, said wireless remote system comprising:

an audio sensor, a video sensor, a wireless portable processor, an audio receiver and a wireless transceiver, wherein operating the wireless remote system comprises moving the audio sensor, the video sensor, the audio receiver and wireless transceiver with the mobile field operator;

operating at least one local station by the plurality of non-technical observers, the at least one local station comprising an audio sensor, a video receiver, a processor and an audio receiver;

communicating over a wireless network between the at least one local station and the plurality of wireless remote systems;

delivering remote sound from the audio sensor of each wireless remote system of the plurality to the at least one local station audio receiver;

delivering remote images from the video sensor of each wireless remote system of the plurality to the at least one local station monitor;

delivering local sound from the at least one local station audio sensor to the receiver of each wireless remote system of the plurality;

viewing and hearing by at least one local non-technical observer of the plurality of stimuli available to each mobile field operator of said plurality;

observing between at least one local non-technical observer of the plurality and each mobile field operator of the plurality; and

directly observing each mobile field operator of the plurality by at least one local non-technical observer of the plurality.