SYSTEM FOR PROCESSING RECORDED MESSAGES

• US 20090034698A1
• Filed: 07/31/2007
• Published: 02/05/2009
• Est. Priority Date: 07/31/2007
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Knowledge Ventures, L.P. (AT&T, Inc.)
• Inventors: SHAH, JYOTINDRA N., JACKSON, JAMES, KARNALKAR, ANUP D.
• Granted Patent: US 8,340,265 B2
• Time in Patent Office: Days
• US Class Current: 379/88.220
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

A system that incorporates teachings of the present disclosure may include, for example, a network element operating in a communication system having a controller element to receive from an initiating party a message directed to a subscriber of the communication system, receive from the subscriber a request to present the message, identify the initiating party supplying the message, transmit the identity of the initiating party to a telephone number mapping (ENUM) system with a request for a communication ID of a presence system that monitors the initiating party, transmit to the presence system according to the communication ID a Session Initiation Protocol (SIP) SUBSCRIBE message requesting presence information of the initiating party, and present the subscriber one or more options to communicate with the initiating party according to the presence information received in a SIP NOTIFY message supplied by the presence system. Additional embodiments are disclosed.

Claims

1. A computer-readable storage medium, comprising computer instructions for:

receiving a request from a subscriber to retrieve a recorded message submitted by an initiating party;

retrieving the recorded message;

identifying the initiating party from the recorded message;

transmitting a query including the identity of the initiating party to a telephone number mapping (ENUM) system;

receiving from the ENUM system a unified resource locator (URL) of a presence system that monitors activities of the initiating party;

submitting to the presence system according to its URL a Session Initiation Protocol (SIP) SUBSCRIBE message requesting presence information of the initiating party;

receiving from the presence system a SIP NOTIFY message with the requested presence information; and

presenting the subscriber one or more options to communicate with the initiating party according to the presence information.

2. The storage medium of claim 1, wherein the recorded message comprises one among an email message, a voicemail message, and a fax message.

3. The storage medium of claim 1, comprising computer instructions for identifying the initiating party according to a callback identifier included in the recorded message.

4. The storage medium of claim 3, wherein the callback identifier comprises one among a caller ID, an email address, and a SIP Uniform Resource Identifier (SIP URI).

5. The storage medium of claim 3, comprising computer instructions for determining whether the initiating party can still be reached at the callback identifier according to the presence information.

6. The storage medium of claim 5, comprising computer instructions for presenting the subscriber the one or more options to communicate with the initiating party according to the determining step.

7. The storage medium of claim 1, comprising computer instructions for:

receiving from the subscriber a selection of the one or more options;

identifying a communication device of the initiating party according to the selection;

establishing a communication session between the communication device of the initiating party and a communication device of the subscriber.

8. The storage medium of claim 7, comprising computer instructions for determining the subscriber'"'"'s selection from at least one among one or more Dual Tone Multi-Frequency (DTMF) signals and one or more voice responses of the subscriber.

9. A network element operating in a communication system, comprising a controller element to:

receive from an initiating party a message directed to a subscriber of the communication system;

receive from the subscriber a request to present the message;

identify the initiating party supplying the message;

transmit the identity of the initiating party to a telephone number mapping (ENUM) system with a request for a communication ID of a presence system that monitors the initiating party;

transmit to the presence system according to the communication ID a Session Initiation Protocol (SIP) SUBSCRIBE message requesting presence information of the initiating party; and

present the subscriber one or more options to communicate with the initiating party according to the presence information received in a SIP NOTIFY message supplied by the presence system.

10. The network element of claim 9, wherein the communication system operates as an Internet Protocol Multimedia Subsystem (IMS) communication system, and wherein the communication ID comprises one among a unified resource locator (URL) and a SIP Uniform Resource Identifier (SIP URI) of the presence system.

11. The network element of claim 10, wherein the network element comprises an application server of the IMS communication system.

12. The network element of claim 9, wherein the controller element records the message, and wherein the recorded message comprises one among an email message, a voicemail message, and a fax message.

13. The network element of claim 9, wherein the controller element identifies the initiating party according to a callback identifier included in the recorded message.

14. The network element of claim 13, wherein the callback identifier comprises one among a caller ID, an email address, and a SIP URI.

15. The network element of claim 13, wherein the controller element:

compares the callback identifier with the presence information; and

presents the subscriber the one or more options to communicate with the initiating party according to said comparison.

16. The network element of claim 9, wherein the controller element:

receives from the subscriber a selection of the one or more options;

identifies a communication device of the initiating party according to the selection;

establishes a communication session between the communication device of the initiating party and a communication device of the subscriber.

17. The network element of claim 16, wherein the controller element determines the subscriber'"'"'s selection from at least one among one or more Dual Tone Multi-Frequency (DTMF) signals and one or more voice responses of the subscriber.

18. A presence system, comprising a controller element to:

receive from a network element of an Internet Protocol Multimedia Subsystem (IMS) communication system a Session Initiation Protocol (SIP) SUBSCRIBE message requesting presence information of a targeted party; and

transmit to the network element a SIP NOTIFY message with the presence information, wherein the network element determines whether the presence information has more current options to communicate with the target party than a callback identifier received with a message supplied by the targeted party.

19. The presence system of claim 18, wherein the message supplied by the targeted party comprises one among an email message, a voicemail message, and a fax message.

20. The presence system of claim 18, wherein the callback identifier comprises one among a caller ID, an email address, and a SIP Uniform Resource Identifier (SIP URI).