METHOD OF ESTABLISHING A COMMUNICATIONS CONNECTION FROM A DEACTIVATED TELEMATICS UNIT ON A MOTOR VEHICLE
First Claim
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1. A method for a call center to communicate with a motor vehicle having a deactivated telematics unit, the method comprising the steps of:
- receiving at the call center a request for service via a cellular telephone call from the deactivated telematics unit;
receiving from the telematics unit data indicative of the request; and
automatically identifying a type of request being made based on the data.
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Abstract
A system and method for communicating with a call center from a vehicle telematics unit that has had its cellular service deactivated. The method includes the step of receiving a request from the telematics unit to communicate with the call center via cellular telephony using a cleared telephone number. The call is then established and the type of request is determined at the call center and used to route the cellular call to an appropriate advisor or department in the call center based on the type of request being made.
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Citations
15 Claims
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1. A method for a call center to communicate with a motor vehicle having a deactivated telematics unit, the method comprising the steps of:
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receiving at the call center a request for service via a cellular telephone call from the deactivated telematics unit; receiving from the telematics unit data indicative of the request; and automatically identifying a type of request being made based on the data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method for a motor vehicle, having a telematics unit, to initiate communication with a call center upon an occurrence of an event after cellular telephony of the telematics unit has been deactivated, the method comprising the steps of:
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sensing the occurrence of the event; initiating a cellular call to the call center using a cleared cellular number; transmitting data to the call center; and terminating the cellular call after completion of the transfer of data. - View Dependent Claims (11, 12, 13, 14, 15)
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Specification