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Diagnostic Virtual Appliance

  • US 20090037496A1
  • Filed: 08/01/2008
  • Published: 02/05/2009
  • Est. Priority Date: 08/01/2007
  • Status: Abandoned Application
First Claim
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1. A method for remotely diagnosing hardware and software errors on a client running a virtual appliance environment (VAE) stored on said client, the method comprising:

  • launching a virtual application (VA) stored on said VAE for diagnosing said hardware and software errors;

    transmitting an incident report to a server;

    testing said client for said hardware and software errors using said VA;

    generating a result list based on said testing of said client;

    transmitting said result list to said server, said server diagnosing said hardware and software errors using said result list;

    downloading a VA for backing up data stored on said client; and

    backing up said data using said VA.

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