System and method for IVR development

• US 20090041215A1
• Filed: 08/09/2007
• Published: 02/12/2009
• Est. Priority Date: 08/09/2007
• Status: Abandoned Application

• Current Assignee: MA Capital LLLP
• Original Assignee: MA Capital LLLP
• Inventors: Schmitt, Michael, Pilhofer, Eric, Loy, Roman, Holte, Nicole, Clement, Jeffrey, Weyland, Matt
• Application Number:
  US11/891,231
• Publication Number:
  US 20090041215A1
• Time in Patent Office: Days
• US Class Current: 379/88.170
• CPC Class Codes: G06F 9/45512 Command shells
• CPC Class Codes: G10L 13/00 Speech synthesis; Text to speech systems
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 2201/54 Object oriented software
• CPC Class Codes: H04M 2203/355 Interactive dialogue design tools, features or methods
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

In one embodiment, a system and method is illustrated as including creating a visual script containing a component that includes at least one of a function component, a decisional component, a speak component, and a capture component, and converting the visual script to a computer script. Further, this system and method may include retrieving a computer script from a pre-populated database, the computer script containing at least one component and being formatted using a language including at least one of an IVR-XML and a character delimited flat file, and generating training data using the computer script, the training data formatted as a linear computer script.

Claims

1. A method comprising:

creating a visual script containing a component that includes at least one of a function component, a decisional component, a speak component, and a capture component; and

converting the visual script to a computer script.

2. The method of claim 1, wherein the function component contains at least one of a function component, a decisional component, a speak component, and a capture component.

3. The method of claim 1, wherein the decisional component allows for one of two components to be executed based upon a truth condition.

4. The method of claim 1, wherein the speak component plays audio-based data for a caller, the audio-based data including at least one of an audio recording and text that is converted to speech.

5. The method of claim 1, wherein the capture component captures data from a caller, the data including at least one of voice-based data and Dual Tone Multi-Frequency (DTMF) based data.

6. The method of claim 1, further comprising linking the component with another component contained in the visual script.

7. The method of claim 1, further comprising displaying the component in a script Integrated Development Environment (IDE) window.

8. The method of claim 1, further comprising displaying a link relating the component to another component in a script Integrated Development Environment (IDE) window.

9. The method of claim 1, further comprising displaying the visual script in a script Integrated Development Environment (IDE) window.

10. The method of claim 1, wherein the computer script includes at least one of a computer script written in an Interactive Voice Response-eXtensible Markup Language (IVR-XML), and a computer script written as a character-delimited flat file.

11. The method of claim 1, further comprising generating an audio file associated with the visual script.

12. A method comprising:

retrieving a computer script from a pre-populated database, the computer script containing at least one component, the computer script formatted using a language including at least one of an Interactive Voice Response-eXtensible Markup Language (IVR-XML) and a character-delimited flat file; and

generating training data using the computer script, the training data formatted as a linear computer script.

13. The method of claim 12, wherein the pre-populated database includes at least one of a library status table, a voice talent table, a last index table, a scripts table, a components table, a category types table, and a categories table.

14. The method of claim 12, further comprising retrieving an audio file associated with the training data.

15. A method comprising:

passing a computer script through a script validator, the computer script formatted using at least one of an Interactive Voice Response-eXtensible Markup Language (IVR-XML) and a character-delimited flat file; and

generating a message prompt where an error is detected, the error including at least one of a data definition criteria, a linking criteria, and a storage criteria.

16. The method of claim 15, wherein the message prompt provides a text-based description describing how to fix the error so as to allow the computer script to run to completion.

17. A computer system comprising:

a script generator to create a visual script containing a component that includes at least one of a function component, a decisional component, a speak component, and a capture component; and

a conversion engine to convert the visual script to a computer script.

18. The computer system of claim 17, wherein the function component contains at least one of a function component, a decisional component, a speak component, and a capture component.

19. The computer system of claim 17, wherein the decisional component allows for one of two components to be executed based upon a truth condition.

20. The computer system of claim 17, wherein the speak component plays audio-based data for a caller, the audio-based data including at least one of an audio recording and text that is converted to speech.

21. The computer system of claim 17, wherein the capture component captures data from a caller, the data including at least one of voice-based data and Dual Tone Multi-Frequency (DTMF) based data.

22. The computer system of claim 17, further comprising a linking engine to link the component with another component contained in the visual script.

23. The computer system of claim 17, further comprising a display to display the component in a script Integrated Development Environment (IDE) window.

24. The computer system of claim 17, further comprising a display to display a link relating the component to another component in a script Integrated Development Environment (IDE) window.

25. The computer system of claim 17, further comprising a display to display the visual script in a script Integrated Development Environment (IDE) window.

26. The computer system of claim 17, wherein the computer script includes at least one of a computer script written in an Interactive Voice Response-eXtensible Markup Language (IVR-XML) and a computer script written as a character delimited flat file.

27. The computer system of claim 17, further comprising an audio generator to generate an audio file associated with the visual script.

28. A computer system comprising:

a first retriever to retrieve a computer script from a pre-populated database, the computer script containing at least one component, the computer script formatted using a language including at least one of an Interactive Voice Response-eXtensible Markup Language (IVR-XML) and a character-delimited flat file; and

a generator to generate training data using the computer script, the training data formatted as a linear computer script.

29. The computer system of claim 28, wherein the pre-populated database includes at least one of a library status table, a voice talent table, a last index table, a scripts table, a components table, a category types table, and a categories table.

30. The computer system of claim 28, further comprising a second retriever to retrieve an audio file associated with the training data.

31. A computer system comprising:

a validator to validate a computer script, the computer script formatted using at least one of an Interactive Voice Response-eXtensible Markup Language (IVR-XML) and a character-delimited flat file; and

a message generator to generate a message prompt where an error is detected, the error including at least one of a data definition criteria, a linking criteria, and a storage criteria.

32. The computer system of claim 31, wherein the message prompt provides a text-based description describing how to fix the error so as to allow the computer script to run to completion.

33. An apparatus comprising:

means for creating a visual script containing a component that includes at least one of a function component, a decisional component, a speak component, and a capture component; and

means for converting the visual script to a computer script.

34. A machine-readable medium comprising instructions, which when implemented by one or more machines, cause the one or more machines to perform the following operations:

creating a visual script containing a component that includes at least one of a function component, a decisional component, a speak component, and a capture component; and

converting the visual script to a computer script.