SYSTEMS AND METHODS FOR PROVIDING UNIFIED COLLABORATION SYSTEMS WITH COMBINED COMMUNICATION LOG
First Claim
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1. A communication system for email and telephone communication comprising:
- an email server that exchanges email communication with a client device;
an instant messenger server that exchanges instant messenger communication with the client device;
a Private Branch Exchange (PBX) server in communication with the client device, the PBX server also in communication with a telephone, the PBX server providing an indication of an incoming telephone call to both the client device and the telephone; and
wherein the communication system provides a combined log of email communication history, instant messenger communication history and telephone communication history, the telephone communication history including telephone communication with the PBX through the client device and telephone communication with the PBX through the telephone.
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Abstract
A communication system provides integrated email, telephone and instant messenger communication including a common address book, a common log of communication history and shared presence information. A user can respond to a communication according to any format, email, telephone or instant messenger, with a response using the same format or any other format. The response may be initiated by a single command.
102 Citations
5 Claims
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1. A communication system for email and telephone communication comprising:
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an email server that exchanges email communication with a client device; an instant messenger server that exchanges instant messenger communication with the client device; a Private Branch Exchange (PBX) server in communication with the client device, the PBX server also in communication with a telephone, the PBX server providing an indication of an incoming telephone call to both the client device and the telephone; and wherein the communication system provides a combined log of email communication history, instant messenger communication history and telephone communication history, the telephone communication history including telephone communication with the PBX through the client device and telephone communication with the PBX through the telephone. - View Dependent Claims (2, 3, 4, 5)
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Specification