PHARMACY TASK LIST GENERATOR

• US 20090043633A1
• Filed: 12/18/2007
• Published: 02/12/2009
• Est. Priority Date: 08/07/2007
• Status: Abandoned Application

• Current Assignee: Walgreen Co. (Walgreens Boots Alliance Incorporated)
• Original Assignee: Walgreen Co. (Walgreens Boots Alliance Incorporated)
• Inventors: Tebbe, Laura J., Dorfman, Steve S., Oh, Hee K., Nadas, Gyula J., Webb, Guirong Z.
• Application Number:
  US11/959,428
• Publication Number:
  US 20090043633A1
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/06315 Needs-based resource requirements planning or analysis
• CPC Class Codes: G06Q 10/1097 Task assignment
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0205 Location or geographical consideration
• CPC Class Codes: G06Q 50/00 Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism healthcare informatics G16H
• CPC Class Codes: G16H 10/20 for electronic clinical trials or questionnaires
• CPC Class Codes: G16H 10/60 for patient-specific data, e.g. for electronic patient records
• CPC Class Codes: G16H 15/00 ICT specially adapted for medical reports, e.g. generation or transmission thereof
• CPC Class Codes: G16H 20/10 relating to drugs or medications, e.g. for ensuring correct administration to patients

Abstract

A comprehensive medication management system is disclosed. The comprehensive medication management system offers a number of compliance related services that may be offered to patients in to improve medication therapy compliance. The system identifies compliance barriers facing individual patents and recommends services designed to overcome those barriers. The system further provides feedback to patients to document their progress. The system proactively identifies patients who may benefit from compliance services and blocks their transactions until the services are explained. The point of sale block may be expanded to other classes of patients so that the transactions of other classes of patients blocked and other messages delivered or some other customized interactions carried out. The medication management system may serve as a central repository of information about a patient'"'"'s medication treatment program and the medication management system may provide quick and easy access to a patient'"'"'s entire medication history to facilitate consultations between a pharmacist and the patient. The medication management system may generate lists of tasks for pharmacists to perform in order to deliver the compliance related services to individual patients.

Claims

1. A system for generating tasks to be performed by pharmacy personnel at one or more pharmacy locations, the system comprising:

a database storing a plurality of customer profiles;

a processor executing a task list generator application configured to analyze the customer profiles in order to identify patients receiving services requiring an action to be taken by the pharmacy, determine pharmacy locations best suited to carry out the actions, and create task lists including the actions to be carried out by the pharmacy locations best suited to carry out the actions;

one or more pharmacy workstations located at the pharmacy locations; and

a webserver configured to send interface pages including the task lists over a network to one or more of the one or more pharmacy workstations where the interface pages are displayed for pharmacy personnel.

2. The system of claim 1, wherein the customer profiles stored in the database include services provided to the customers and dates for performing actions associated with the services.

3. The system of claim 1 wherein the processor is programmed to perform a batch process on a periodic basis to review the patient profiles to identify actions to be performed during an upcoming period.

4. The system of claim 1 wherein the task list generator application includes an integrated scheduling facility whereby the actions included in the task list may be scheduled for a specific date and time, and the scheduled date and time displayed on the interface pages displayed on the pharmacy workstations.

5. The system of claim 1 wherein a pharmacy location best suited for carrying out an action associated with a service provided to a customer is identified in the customer'"'"'s profile.

6. The system of claim 1 wherein a pharmacy location best suited for carrying out an action associated with a service provided to a customer is one of:

a pharmacy location nearest the customer'"'"'s home address;

or a pharmacy location where the customer has previously filled a prescription.

7. The system of claim 1 wherein an interface page including a task list includes a description of a task including at least one of:

a task name;

a customer name associated with a task;

contact information for contacting a customer associated with a task;

a due date for performing a task;

or a status of a task.

8. A system for assigning a task to a pharmacist comprising:

a database storing a patient profile, the patient profile including a service provided to the patient and a task associated with the service;

a task list generator configured to periodically review the patient profile to identify one or more tasks to be performed by the pharmacist to satisfy a requirement of the pharmacy service provided to the patient; and

a display device configured to display at least one of;

a task name associated with the one or more tasks;

a patient name associated with the one or more tasks;

contact information for contacting a patient associated with the one or more tasks;

a date by which the one or more tasks is to be completed;

a priority associated with the one or more tasks;

or a status associated with the one or more tasks.

9. The system of claim 8 further comprising a scheduling facility for scheduling a date and time for performing the one or more tasks.

10. The system of claim 9 wherein the display device is configured to display a schedule including the date and time scheduled for performing the one or more tasks.

11. A method of assigning tasks to pharmacists comprising:

performing a batch process to review patient profiles stored in a database, the patient profiles including services provided to patients and dates for performing tasks associated with the services, the batch process identifying the tasks associated with the services and the dates for performing the identified tasks;

identifying pharmacy locations best suited to perform the identified tasks;

generating task lists for the identified pharmacy locations, the task lists including the tasks which the identified pharmacy locations are best suited to perform; and

scheduling a date and time for performing one or more tasks on the task lists at the identified pharmacy locations best suited to perform the identified tasks.

12. The method of claim 11 further comprising displaying the task lists at the identified pharmacy locations best suited to perform the tasks on the task lists.

13. The method of claim 11 wherein a pharmacy location best suited to perform a task comprises one of:

a pharmacy location nearest a patient'"'"'s home;

a pharmacy location where a patient has previously filled a prescription;

or a pharmacy location designated by a patient.

14. A method of assigning a task to pharmacy personnel at a pharmacy location, the method comprising:

storing a customer profile in a database;

reviewing the customer profile to identify a task to be performed to satisfy a requirement of a service provided to a customer;

identifying a pharmacy location best suited to perform the task;

displaying at the identified pharmacy location at least one of;

a description of the task;

a customer name associated with the task;

contact information for contacting the customer associated with the task;

or a status of the task.

15. The method of claim 14 further comprising scheduling a date and time for performing the task.

16. The method of claim 15 wherein displaying the task comprises displaying the scheduled date and time for performing the task on a calendar.

17. The method of claim 14 wherein displaying the task comprises displaying at least one of:

a task type;

a task due date;

or a task priority.

18. The method of claim 14 wherein the pharmacy location best suited to perform the task comprises a pharmacy location identified in the customer profile.

19. The method of claim 14 wherein the pharmacy location best suited to perform the task comprises one of:

a pharmacy location designated by the customer;

a pharmacy location at which the customer has previously filled a prescription;

or a pharmacy location closest to the customer'"'"'s home.

20. The method of claim 14 further comprising reviewing the customer profile periodically to continually identify tasks to be performed in upcoming periods of time.