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Systems and methods for consolidated service level agreements

  • US 20090043882A1
  • Filed: 08/08/2007
  • Published: 02/12/2009
  • Est. Priority Date: 08/08/2007
  • Status: Abandoned Application
First Claim
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1. A method of providing collaborative support for a service portal, the method comprising:

  • providing a plurality of products on the service portal, each product associated with a respective vendor;

    receiving a set of selection of products based on the plurality of products;

    determining a set of support resources for the set of selected products; and

    applying a single service level agreement to the set of selected products, wherein a first product is associated with a first vendor and a second product is associated with a second vendor.

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