METHOD FOR SERVICING HARDWARE OF COMPUTER SYSTEM AND METHOD AND SYSTEM FOR GUIDING TO SOLVE ERRORS

• US 20090044055A1
• Filed: 08/07/2008
• Published: 02/12/2009
• Est. Priority Date: 08/10/2007
• Status: Abandoned Application

• Current Assignee: ASUSTek Computer, Inc.
• Original Assignee: ASUSTek Computer, Inc.
• Inventors: Han, Chia-Hui, Chen, Chih-Yi, Wang, Jung-Chung, Hung, Chia-Mei, Liao, Jun-Jie
• Application Number:
  US12/187,382
• Publication Number:
  US 20090044055A1
• Time in Patent Office: Days
• US Class Current: 714/27
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/2294 by remote test
• CPC Class Codes: G06F 9/453 Help systems

Abstract

A method for guiding to solve system errors is applied to a computer system. The method of the invention includes the step of calling a debugging application software to check a system state of the computer system when a request for detecting errors inputted by a user is received. When a system error occurring in the computer system is detected, a client database is connected to determine whether a corresponding solution for the user to debug the computer system exists. When the solution corresponding to the system error is not searched out from the client database, a network is connected to transfer a detected error message to a client service terminal.

Claims

1. A method for guiding to solve system errors, which is applied to a computer system, the method comprising the steps of:

calling a debugging application software to check a system state of the computer system when a request for detecting error inputted by a user is received;

connecting to a client database to determine whether a corresponding solution exists when a system error occurring in the computer system is detected; and

connecting to a network to transfer a system error message to a client service terminal when the solution corresponding to the system error is not searched out from the client database.

2. The method according to claim 1 further comprising the steps of:

providing the corresponding solution according to the system error message when the client service terminal receives the system error message;

writing the corresponding solution to a client service database; and

writing data in the client service database to the client database to update the client database.

3. The method according to claim 1 further comprising the step of prompting the user with the solution for eliminating the system error via an E-mail when the client service terminal receives the system error message.

4. The method according to claim 1 further comprising the step of prompting the user with the solution for eliminating the system error via an instant message when the client service terminal receives the system error message.

5. The method according to claim 4, wherein the instant message comprises a telephone voice.

6. The method according to claim 4, wherein the instant message is transferred to the user via instant messaging software.

7. The method according to claim 1, wherein the system error comprises a hardware error, a software error and an environment setting error of the computer system.

8. The method according to claim 1, wherein the system error message comprises an error code.

9. The method according to claim 1, wherein the step of connecting to the network comprises the step of connecting to the Internet via one of a wired network and a wireless network to transfer the system error message to the client service terminal via the Internet.

10. The method according to claim 1, wherein the step of sending the system error message to the client service terminal comprises the step of connecting to a third generation communication network via a communication tool to transfer the system error message to the client service terminal via the third generation communication network.

11. A service method for a computer system at a client terminal comprising the steps of:

providing an operation interface on the computer system at the client terminal to determine whether to check a hardware state of the computer system via application software according to the operation of the client terminal for the computer system;

providing a client database having a plurality of solutions to search for a corresponding solution from the client database when a system error of the computer system is detected;

displaying the solution by the computer system when the corresponding solution is searched out from the client database; and

providing a connecting method for transferring a system error message to a client service terminal via a network to enable the client service terminal to guide the client terminal to eliminate the system error according to the system error message when the corresponding solution is not searched out from the client database.

12. The service method according to claim 11 further comprising the steps of:

providing a solution according to the system error message when the client service terminal receives the system error message; and

providing an updating method for writing the solution to the client database to update the client database.

13. The service method according to claim 11 further comprising the step of providing an E-mail for the client terminal from the client service terminal to guide the client terminal to eliminate the system error according to the system error message.

14. The service method according to claim 11 further comprising the step of providing an instant message for the client terminal from the client service terminal to guide the client terminal to eliminate the system error according to the system error message.

15. The service method according to claim 11, wherein the connecting method comprises the step of connecting to the Internet via one of a wired connecting mode and a wireless connecting mode.

16. The service method according to claim 11, wherein the system error message comprises an error code.

17. A system for guiding to solve system errors, which is applied to a computer system, the system comprising:

a client database;

an error detecting engine which is coupled to the client database and determines whether a system state of the computer system is detected according to operation of a user; and

a client server coupled to a network;

when a system error occurring in the computer system is detected by the error detecting engine, a corresponding solution is searched for in the client database,

when the error detecting engine searches out the corresponding solution from the client database, the solution is listed for the user in detail,

and when the error detecting engine does not search out the corresponding solution from the client database, the network is connected to transfer a system error message to the client server to enable a staff at a client service terminal to guide the user to debug the computer system according to the system error message.

18. The system according to claim 17, wherein the error detecting engine comprises:

an interface processing unit for providing an input interface at the computer system to receive the input of the user;

a checking unit which is coupled to the interface processing unit and is used for determining whether to check the state of the computer system according to the input of the user;

a processing unit coupled to the checking unit and the client database, when a system error of the computer system is found by the checking unit, the corresponding solution is searched for in the client database; and

a connecting unit coupled to the processing unit,

when the processing unit searches out the corresponding solution from the client database, the corresponding solution is transferred to the interface processing unit and is shown for the user by the computer system,

and when the processing unit does not search out the corresponding solution from the client database, the connecting unit is called to be connected to the network to transfer the system error message to the client service terminal.

19. The system according to claim 17 further comprising a client service database which is coupled to the client server and is used for storing the solution provided by the client service terminal, wherein the client service terminal writes data in the client service database to the client database via the client server to update the client database.

20. The system according to claim 17, wherein the network is a wired network, a wireless network or a third generation communication network.