COLLECTIONS PROCESSING SYSTEMS

• US 20090048897A1
• Filed: 11/08/2007
• Published: 02/19/2009
• Est. Priority Date: 08/13/2007
• Status: Abandoned Application

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services GmbH (Accenture PLC)
• Inventors: Parikshya, Debabrat, Ramkrishnan, Krishna
• Application Number:
  US11/937,178
• Publication Number:
  US 20090048897A1
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03

Abstract

Methods and systems for assigning work to account collectors and monitoring and tracking work performed by account collectors are provided. Files containing account information are parsed by a computer device to extract account data. A computer device then accesses a set of rules that govern assignments and priorities and processes the account information with the set of rules. The account information is then placed into a database with account collector assignments and priorities determined by the rules. Accountant collectors also provide status updates so that a variety of real time reports can be generated.

Claims

1. A computer-implemented method of assigning accounts to account collectors, the method comprising:

(a) receiving a collection of accounts at an input module;

(b) accessing a set of rules established by a team leader; and

(c) executing an application that assigns accounts to account collectors in accordance with the set of rules.

2. The computer-implemented method of claim 1, wherein the collection of accounts includes data characterizing the accounts and that corresponds to at least some criteria included in the set of rules.

3. The computer-implemented method of claim 2, wherein the information characterizing the account indicates the age of the account.

4. The computer-implemented method of claim 2, wherein the information characterizing the account indicates the balance of the account.

5. The computer-implemented method of claim 1, further including:

(d) receiving an input from a team leader to reassign at least one account; and

(e) in response to (d) reassigning the at least one account.

6. The method of claim 1, wherein the set of rules includes at least one rule that prioritizes accounts assigned to account collectors.

7. The computer-implemented method of claim 6, further including:

(d) receiving an input from a team leader to modify the at least one rule that prioritizes accounts assigned to account collectors; and

(e) in response to (d), reprioritizing accounts assigned to account collectors in accordance with the input from the team leader.

8. The computer-implemented method of claim 7, wherein (e) comprises redistributing accounts to account collectors.

9. The computer-implemented method of claim 1, further including:

(d) receiving status data from account collectors; and

(e) generating a real time status report.

10. The computer-implemented method of claim 9, wherein the status report indicates the status of accounts assigned to a single account collector.

11. The computer-implemented method of claim 9, wherein the status report comprises an aggregate report that indicates the status of accounts assigned to account collectors who report to a team leader.

12. The computer-implemented method of claim 9, wherein the status report indicates a number of accounts contacted by an account collector.

13. The computer-implemented method of claim 9, wherein the status report indicates an amount collected by an account collector.

14. The computer-implemented method of claim 1, further including:

(d) receiving status data from account collectors; and

(e) in response to (d) generating call reminder dates.

15. A web-based system that assigns accounts to account collectors, the system comprising:

(a) an input module configured to receive an electronic file and extract account information;

(b) a rules modules configured to receive input and establish a set of rules for assigning accounts to account collectors; and

(c) a processor configured to process the set of rules and the account information to assign accounts to account collectors.

16. The web-based system of claim 15, further including a database containing account information and coupled to the processor.

17. The web-based system of claim 16, further including a report module configured to retrieve data from the database and generate reports.

18. The web-based system of claim 17, wherein the reports are generated in real time.

19. The web-based system of claim 15, further including a collections data module configured to communicate the collections data in the form of an electronic file to the input module.

20. The web-based system of claim 15, further comprising at least one user terminal in communication with the reports module for communicating the same to at least one user.

21. A tangible computer-readable medium containing computer-executable instructions for performing the steps comprising:

(a) receiving a collection of accounts at an input module;

(b) accessing a set of rules established by a team leader; and

(c) executing an application that assigns accounts to account collectors in accordance with the set of rules.

22. The tangible computer-readable medium of claim 21, containing further computer-executable instructions for performing the steps comprising:

(d) receiving an input from a team leader to modify the at least one rule that prioritizes accounts assigned to account collectors; and

(e) in response to (d), reprioritizing accounts assigned to account collectors in accordance with the input from the team leader.