METHOD AND DEVICE FOR PROVIDING LOCATION BASED CONTENT DELIVERY

• US 20090049057A1
• Filed: 01/19/2007
• Published: 02/19/2009
• Est. Priority Date: 01/19/2006
• Status: Active Grant

• Current Assignee: Safelite Group Incorporated (D'Ieteren Group)
• Original Assignee: Safelite Group Incorporated (D'Ieteren Group)
• Inventors: Ghani, Rod
• Granted Patent: US 8,938,427 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 20/204 comprising interface for record bearing medium or carrier for electronic funds transfer or payment credit
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A device for providing location based content delivery includes a server located at a first location, a hand-held electronic device configured for communication via a wireless network with the server to receive data relating to the plurality of requests for services and to transmit data regarding the provision of services for updating the data stored in the memory and a processing device communicatively coupled to the hand-held device A method for providing location based content delivery at a job site other than the location of a service provider comprises providing a technician with a hand-held electronic device, clocking the technician in and out remotely utilizing the hand-held electronic device, transferring and viewing work orders to the hand-held electronic device, capturing customer information on the hand-held electronic device at a job site and transferring it to a server accessible at the location of the service provider.

Claims

1. A system for providing location based content delivery comprising:

a server located at a first location, the server including memory and data stored in the memory relating to a plurality of requests for service at a location other than the first location;

a hand-held electronic device configured for communication via a wireless network with the server to receive data relating to the plurality of requests for services, to store such data in a database resident on the device which data in the database is updated to reflect the provision of services and to transmit data regarding the provision of services for updating the data stored in the memory; and

a processing device communicatively coupled to the hand-held device.

2. The system of claim 1 wherein the processing device is configured to automatically capture information regarding an account represented by a credit card and transfer that information to the hand-held device.

4. The system of claim 2 wherein the processing device is configured to print a document from a printer and wherein the document so printed includes information reflective of data stored in the memory.

5. The system of claim 1 wherein the processing device is configured to print a document from a printer and wherein the document so printed includes information reflective of data stored in the memory.

6. The system of claim 1 and further comprising a signature capture device communicatively coupled to the hand-held electronic device and configured to capture an electronic image file of a signature and to convert that electronic image file into a data format for transferring to the hand-held electronic device as data for transmission to the server.

7. The system of claim 6 wherein the processing device is configured to automatically capture information regarding an account represented by a credit card and transfer the captured information to the hand-held electronic device.

8. The system of claim 7 wherein the hand-held electronic device is communicatively coupled to a credit authorization server and is configured to wirelessly receive authorization information from the credit authorization server based on a wireless transfer to the credit authorization server of the captured information.

9. The system of claim 8 wherein the processing device is configured to swipe credit cards in a credit card capture device.

10. The system of claim 6 wherein the processing device is configured to print a document from a printer and wherein the document so printed includes information reflective of data stored in the memory.

11. The system of claim 6 and further comprising a location information-receiving device configured to display location information on a screen of the hand-held electronic device.

12. The system of claim 11 wherein the location information displayed on the screen of the hand-held electronic device includes directions to a location other than the first location of the server at which a request for service for which data is stored in the memory is to be performed.

13. The system of claim 12 wherein the hand-held electronic device transfers data regarding the location of the hand-held electronic device to the server.

14. The system of claim 13 wherein the location information-receiving device is implemented by the hand-held electronic device.

15. The system of claim 14 wherein the location information-receiving device includes a GPS transceiver configured to receive signals from and transmit signals to a global positioning satellite system.

16. The system of claim 1 wherein data is transferred in an XML format between the server and the hand-held electronic device.

17. The system of claim 6 wherein the signature capture device transfers the electronic image file to the hand-held electronic device utilizing a Bluetooth connection.

18. The system of claim 17 wherein the electronic image file is transferred in an image file format.

19. The system of claim 18 wherein the electronic image file is transferred in a scalable vector graphics format.

3. A system for providing location based content delivery comprising:

a server located at a first location, the server including memory and data stored in the memory relating to a plurality of requests for service at a location other than the first location;

a hand-held electronic device configured for communication via a wireless network with the server to receive data relating to the plurality of requests for services, to store such data in a database resident on the device which data in the database is updated to reflect the provision of services and to transmit data regarding the provision of services for updating the data stored in the memory; and

a processing device communicatively coupled to the hand-held device, wherein the processing device is configured to automatically capture information regarding an account represented by a credit card and transfer that information to the hand-held device, and wherein the processing device is configured to swipe credit cards in a credit card capture device.

20. A method for providing location based content delivery at a job site other than the location of a service provider comprising:

providing a technician with a hand-held electronic device;

clocking the technician in remotely utilizing the hand-held electronic device;

clocking the technician out remotely utilizing the hand-held electronic device;

transferring work orders to the hand-held electronic device;

viewing the work orders on the hand-held electronic device;

capturing customer information electronically on the hand-held electronic device at a job site; and

transferring captured customer information to a server accessible at the location of the service provider.

21. The method of claim 20 and further comprising capturing a customer'"'"'s signature electronically at the job site.

22. The method of claim 21 and further comprising transferring the captured customer'"'"'s signature to a server accessible at the location of the service provider.

23. The method of claim 20 and further comprising remotely updating the status of the work orders on a server accessible at the location of the service provider wirelessly through the hand-held electronic device.

24. The method of claim 22 and further comprising reprioritizing work orders in real-time by sending the reprioritized work orders to the hand-held electronic device.

25. The method of claim 20 and further comprising obtaining real-time location information at the location of the service provider regarding the technician through location technology coupled to the hand-held electronic device.

26. The method of claim 20 and further comprising printing documentation regarding work orders at the job site for delivery to customers.

27. The method of claim 20 and further comprising recording payments on the hand-held electronic device at the job site.

28. The method of claim 27 and further comprising wirelessly transferring information regarding the recorded payments to a server accessible at the location of the service provider.

29. The method of claim 20 and further comprising invoicing customers utilizing the hand-held electronic device at the job site.

30. The method of claim 20 and further comprising wirelessly transferring sequenced work orders to the hand-held electronic device.

31. The method of claim 24 wherein the work orders are transferred in real-time electronically using CDMA or CDPD or GSM to the hand-held electronic device prioritized by need for completion.

32. The method of claim 26 wherein the documentation is printed using the hand-held electronic device and a printer wirelessly communicating with the hand-held electronic device.

33. The method of claim 20 and further comprising capturing VIN (Vehicle Identification Number), mileage and license plate information for a customer'"'"'s vehicle utilizing the hand-held electronic device.

34. The method of claim 33 and further comprising transmitting wirelessly the captured VIN (Vehicle Identification Number), mileage and license plate to a server accessible at the location of the service provider without intervention utilizing the hand-held electronic device.