METHOD FOR ENABLING A COMPANY TO MANAGE THE EXECUTION OF A TASK

• US 20090049063A1
• Filed: 08/16/2007
• Published: 02/19/2009
• Est. Priority Date: 08/16/2007
• Status: Abandoned Application

• Current Assignee: Utopia Image, Inc.
• Original Assignee: Utopia Image, Inc.
• Inventors: Lacopo, Anthony
• Application Number:
  US11/839,602
• Publication Number:
  US 20090049063A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

A method for enabling a company to manage the execution of a task, the method comprising identifying information pertinent to the execution of the task, generating a list of requests related to the identified information, collecting data pertinent to the execution of the task using the generated list of requests, populating a database using the collected data and providing an interface to the company for accessing the database while the database is being populated to thereby timely manage the execution of the task.

Claims

1. A method for enabling a company to manage the execution of a task, the method comprising:

identifying information pertinent to the execution of the task;

generating a list of requests related to the identified information;

collecting data pertinent to the execution of the task using the generated list of requests;

populating a database using the collected data; and

providing an interface to the company for accessing the database while the database is being populated to thereby timely manage the execution of the task.

2. The method as claimed in claim 1, wherein said interface is provided to said company by a third party for a fee.

3. The method as claimed in claim 1, wherein the execution of the task is performed by one of a subcontractor and an employee of the company.

4. The method as claimed in claim 1, wherein said identifying of information pertinent to the execution of the task comprises providing a list of a plurality of parties interacting with agents executing the task, providing a list of a plurality of tasks performed by said agents and uploading said list of said plurality of parties interacting with said agents executing the task and said list of said plurality of tasks performed.

5. The method as claimed in claim 4, wherein said generating of said list of requests comprises selecting pertinent data in said uploaded lists, generating a list of requests using said selected pertinent data and generating a survey using said generated list of requests.

6. The method as claimed in claim 5, wherein said collecting of said data pertinent to the execution of the task comprises opening said generated survey, contacting at least one party interacting with said agents, completing said generated survey using information provided by said contacted at least one party and saving said completed survey.

7. The method as claimed in claim 6, wherein said contacting of said at least one party interacting with said agents is performed using at least one of a call center agent, an email, a SMS message, a mystery shopping, a connection to a website, a telephone audit, a mobile quiosk and an automated phone survey.

8. The method as claimed in claim 6, further comprising detecting a serious issue during said collecting of said data pertinent to the execution of the task and reporting said serious issue to said company.

9. The method as claimed in claim 8, wherein said reporting comprises sending an email to said company.

10. The method as claimed in claim 8, wherein a fee is charged for reporting said serious issue to said company.

11. The method as claimed in claim 1, wherein said providing of said interface comprises sending a request for pertinent information in said database using said interface, receiving said pertinent information and displaying said pertinent information in said interface.

13. The method as claimed in claim 11, wherein said displaying of said pertinent data is performed using at least one of an area graph, a bar chart, a pie chart, a circle graph, a line, a curve and a table.

14. The method as claimed in claim 11, wherein said pertinent data may be further processed prior said displaying.

15. The method as claimed in claim 14, wherein said processing comprises performing a statistical operation.

16. The method as claimed in claim 1, wherein the providing of an interface comprises logging into a database and displaying an interface upon successful login.

17. The method as claimed in claim 16, wherein said logging is performed via a data network.

18. The method as claimed in claim 17, wherein said data network comprises at least one of a local area network (LAN), a metropolitan area network (MAN), a wide area network (WAN) and a dedicated point to point connection.

19. The method as claimed in claim 18, wherein said data network comprises the Internet.

12. The method as claimed 11, wherein said pertinent information comprises at least one of current data and historical data.

20. A method of doing business wherein a third party enables a company to manage the execution of a task, the method comprising:

identifying information pertinent to the execution of the task;

generating a list of requests related to the identified information;

the third party collecting data pertinent to the execution of the task using the generated list of requests;

populating a database using the collected data; and

the third party providing an interface to the company for a fee for accessing the database while the database is being populated to thereby timely manage the execution of the task.

21. The method as claimed in claim 20, wherein said populating of said database is performed by said third party.

22. The method as claimed in claim 20, wherein said generating of said list of requests is performed by said third party.

23. The method as claimed in claim 20, wherein said identifying of said information pertinent to the execution of the task is performed by one of said company and said third party.

24. A method for enabling a company to manage the execution of a task, the method comprising:

identifying information pertinent to the execution of the task;

generating a list of requests related to the identified information;

collecting data pertinent to the execution of the task using the generated list of requests;

populating a database using the collected data; and

the company accessing the database while the database is being populated using an interface to thereby timely manage the execution of the task.