MULTI-MODAL TRANSCRIPT UNIFICATION IN A COLLABORATIVE ENVIRONMENT

• US 20090049138A1
• Filed: 08/16/2007
• Published: 02/19/2009
• Est. Priority Date: 08/16/2007
• Status: Active Grant

• Current Assignee: K.Mizra LLC
• Original Assignee: International Business Machines Corporation
• Inventors: Jones, Angela Richards, Lyle, Ruthie D.
• Granted Patent: US 9,760,865 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 12/1831 Tracking arrangements for later retrieval, e.g. recording contents, participants activities or behavior, network status
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

Embodiments of the present invention address deficiencies of the art in respect to multi-modal chat logging management in a collaborative environment, and provide a novel and non-obvious method, system and apparatus for generating a unified chat transcript for a multi-modal conversation in an instant messaging session. In one embodiment of the invention, a method of generating a unified chat transcript for a multi-modal conversation in an instant messaging session can be provided. The method can include establishing concurrent voice messaging and text messaging sessions between two conversants, receiving both voice messages and text messages between two conversants through the voice messaging and instant messaging sessions, and logging the voice messages and text messages in a single transcript of conversation between the two conversants.

Claims

1. A method for generating a unified chat transcript for a multi-modal conversation in an instant messaging session, the method comprising:

establishing concurrent voice messaging and text messaging sessions between two conversants;

receiving both voice messages and text messages between two conversants through the voice messaging and instant messaging sessions respectively; and

logging the voice messages and text messages in a single transcript of conversation between the two conversants.

2. The method of claim 1, further comprising switching the conversation between the voice messaging session and the text messaging session.

3. The method of claim 1, wherein establishing concurrent voice messaging and text messaging sessions between two conversants comprises activating voice messaging session from the text messaging session.

4. The method of claim 1, wherein logging the voice messages and text messages in a single transcript of conversation between the two conversants comprises chronologically displaying the voice messages and the text messages in a single instant messaging session between the two conversants.

5. The method of claim 1 wherein the logging the voice messages and text messages in a single transcript of conversation between the two conversants comprises storing the voice messages and text messages in a single transcript log file between the two conversants.

6. The method of claim 1 wherein logging the voice messages and text messages in a single transcript of conversation between the two conversants further comprises chronologically ordering the voice messages and the text messages in the single transcript.

7. A collaborative computing data processing system comprising:

an instant messenger configured to maintain a multi-modal instant messaging session between first and second conversants; and

multi-modal transcript unification logic comprising program code enabled to establish concurrent voice messaging and text messaging sessions between two conversants, to receive both voice messages and text messages between two conversants through the voice messaging and instant messaging sessions respectively, and to log the voice messages and text messages in a single transcript of conversation between the two conversants.

8. The system of claim 7, wherein the multi-modal transcript unification logic comprising program code to establish concurrent voice messaging and text messaging sessions between two conversants comprises the voice messaging session coupled to the instant messaging session.

9. A computer program product comprising a computer usable medium embodying computer usable program code for generating a unified transcript for a multi-modal conversation, the computer program product comprising:

computer usable program code for establishing concurrent voice messaging and text messaging sessions between two conversants;

computer usable program code for receiving both voice messages and text messages between two conversants through the voice messaging and instant messaging sessions respectively; and

computer usable program code for logging the voice messages and text messages in a single transcript of conversation between the two conversants.

10. The computer program product of claim 9, further comprising computer usable program code for switching the conversation between the voice messaging session and the text messaging session.

11. The computer program product of claim 9, wherein the computer usable program code for establishing concurrent voice messaging and text messaging sessions between two conversants comprises activating voice messaging session from the text messaging session.

12. The computer program product of claim 9, wherein the computer usable program code for logging the voice messages and text messages in a single transcript of conversation between the two conversants comprises chronologically displaying the voice messages and the text messages in a single instant messaging session between the two conversants.

13. The computer program product of claim 9, wherein the computer usable program code for logging the voice messages and text messages in a single transcript of conversation between the two conversants comprises storing the voice messages and text messages in a single transcript log file between the two conversants.

14. The computer program product of claim 9, wherein the computer usable program code for logging the voice messages and text messages in a single transcript of conversation between the two conversants further comprises chronologically ordering the voice messages and the text messages in the single transcript.