Method of Editing and Regenerating an Automatic Communication

• US 20090049148A1
• Filed: 08/15/2008
• Published: 02/19/2009
• Est. Priority Date: 08/17/2007
• Status: Abandoned Application

• Current Assignee: Thunderhead Limited
• Original Assignee: Thunderhead Limited
• Inventors: McLennan, James
• Application Number:
  US12/192,269
• Publication Number:
  US 20090049148A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A method of editing and regenerating an automatic communication to be sent to a recipient, the automatic communication being generated by applying data to a response template having data definitions and conditional criteria, wherein the step of regenerating the edited communication includes the step of storing the edited changes optionally within the regenerated communication or as the edited communication stored in a data store.

Claims

1. A method of editing and regenerating an automatic communication to be sent to a recipient, the automatic communication being generated by applying data to a response template comprising data definitions and conditional criteria, the method comprising the steps of:

automatically generating an initial communication in response to the data;

passing the initial communication to be edited;

editing the initial communication to generate an edited communication having edited changes;

regenerating the edited communication in response to data to generate a regenerated communication;

wherein the step of regenerating the edited communication includes the step of at least one of storing the edited changes within the regenerated communication and storing the edited changes as the edited communication stored in a data store.

2. A method as claimed in claim 1 including displaying the edited communication and the regenerated communication together on a split screen.

3. A method as claimed in claim 2 including highlighting any differences between the edited communication and the regenerated communication.

4. A method as claimed in any one of claims 1 to 3, including editing the regenerated communication to generate an edited regenerated communication;

regenerating the edited regenerated communication in response to data to generate a further regenerated communication and storing the edited regenerated communication and the edited communication in the data store.

5. A method as claimed in claim 4 including displaying the edited regenerated communication, the edited communication and the further regenerated communication on a split screen.

6. A method as claimed in claim 4 including displaying the edited regenerated communication, the edited communication and the further regenerated communication as a list of at least one selectable option.

7. A method as claimed in claim 6 including storing data relating to the recipient in a data store;

examining the stored data to determine if a communication is to be provided to the recipient and if a communication is to be provided to the recipient extracting stored data relating to the recipient from the data store and generating the automatic communication in response to the stored data.

8. A method as claimed in claim 7 including selecting a final communication to be sent to the recipient and sending the final communication to the recipient.

9. A method as claimed in claim 8 wherein the data definitions point to data in the stored data, and data so pointed to is included in the selected text and data.

10. A method as claimed in claim 9 where the data definitions point to alternative fixed text items within the response template, and a fixed text item so pointed to is included in the selected text.

11. A method as claimed in claim 10 wherein conditional criterion in the response template automatically activate alternative selections of text and data according to whether the criterion is met or whether the criterion is not met.

12. A method as claimed in claim 11 including the steps of:

selecting, in response to the data, at least one medium from among a plurality of selectable media for providing the communication to the recipient;

composing the communication in a form suitable for use on said at least one selected medium; and

employing said at least one selected medium to send the communication.

13. A method as claimed in claim 12 wherein the step of composing the communication in a form suitable for use on a selected medium includes the step of applying a conditional criterion in the response template to the stored data in order to determine the medium.

14. A method as claimed in claim 13 wherein the response template includes a layout template which is used according to the selected medium.

16. A method as claimed in claim 7 wherein the step of storing data relating to the recipient includes the step of accepting data from at least one of:

the Internet;

a digital data transmission medium;

telephonic text messages;

telephonic voice messages;

printed matter;

other data files; and

record data files.

17. A method according to claim 16 wherein the conditional criteria in the response template include a criterion for determining the language of the communication, and the communication is composed accordingly in a selectable one of the plurality of languages, the particular one of the plurality of languages being selected in response to the extracted stored data relating to the recipient.

18. A method according to claim 17 including the step of using at least one element of the address of the recipient to determine the selected language, said at least one element being selected from at least one of:

the country of the recipient;

the state of the recipient;

the region of the recipient;

the city of the recipient;

the postal code of the recipient; and

the family name of the recipient.

19. A method according to claim 18 wherein the conditional criteria in the response template include a criterion for determining the idiom of the communication, and the communication is composed accordingly in one of a plurality of idioms, the particular idiom being selected in response to the extracted stored data relating to the recipient.

20. A method according to claim 19 wherein the conditional criteria in the response template include a criterion for determining a form of the communication suitable for use in a selectable one of a plurality of jurisdictions, a jurisdiction being selected in response to the extracted stored data relating to the recipient.

21. A method according to claim 20 including the step of using at least one element of the address of the recipient to determine the selected jurisdiction, said at least one element being selected from at least one of:

the country of the recipient;

the state of the recipient;

the region of the recipient;

the city of the recipient; and

the postal code of the recipient.

22. A carrier medium carrying software control code to, when running, implement the method of any one of claims 1 to 3.

15. A method as claimed in clam 14 wherein the layout template defines at least one place holder for content for the specific corresponding medium.

23. A computer system for editing and regenerating an automatic communication to be sent to a recipient, the automatic communication being generated by applying data to a response template comprising data definitions and conditional criteria, the system comprising:

generation means operable to automatically generate an initial communication in response to the data;

passing means operable to pass the initial communication to be edited;

editing means operable to edit the initial communication to generate an edited communication having edited changes;

regenerating means operable to regenerate the edited communication in response to data to generate a regenerated communication;

wherein the system further comprises at least one of storing means for storing the edited changes within the regenerated communication and storing means for storing the edited changes as the edited communication stored in a data store.