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QUANTIFYING AND ANALYZING BACK OFFICE AND FIELD SERVICE PROCESSES

  • US 20090049394A1
  • Filed: 08/16/2007
  • Published: 02/19/2009
  • Est. Priority Date: 08/16/2007
  • Status: Abandoned Application
First Claim
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1. A method implemented in a computer infrastructure having computer executable code, comprising:

  • collecting quantifying data to quantify each activity of a process;

    consolidating the quantifying data into a process record; and

    creating a process view from the process record, wherein the process view comprises at least an indication of a timing and duration of each activity of the process.

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