SUBSCRIPTION PROMOTION AND MANAGEMENT SYSTEM AND METHOD

• US 20090055266A1
• Filed: 05/22/2008
• Published: 02/26/2009
• Est. Priority Date: 05/24/2007
• Status: Abandoned Application

• Current Assignee: Arpu, Inc.
• Original Assignee: Arpu, Inc.
• Inventors: Lynch, William, Kerner, Robert, BRODY, Edward
• Application Number:
  US12/125,703
• Publication Number:
  US 20090055266A1
• Time in Patent Office: Days
• US Class Current: 705/14.610
• CPC Class Codes: G06Q 30/0264 based upon schedule
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 40/12 Accounting

Abstract

A method of, and system for, facilitating electronic commerce transaction comprises: steps for, or server component, receiving an indication of purchase of a first product from a first seller, sending an offer for a second product of a second seller to the first seller, allowing the first seller to accept and complete purchase of the second product without providing billing information of the customer to the second seller. The method and system may further provide a subscription management of multiple subscriptions from different subscription sellers.

Claims

1. A computer implemented method of managing customer accounts, comprising:

providing an electronic database of a plurality of customer account records, said plurality of customer account records including at least a first record and a second record, said first record being associated with a first account, said first account relating to first patronage activity of a first customer with a first third party supplier, said second record being associated with a second account, said second account relating to second patronage activity of said first customer with a second third party supplier, said first third party supplier and said second third party supplier being different from each other;

providing a user interface accessible through a computer network, said user interface allowing said first customer to make a first modification, said first modification being made to said first record in said electronic database; and

notifying through said computer network said first third party supplier of said first modification.

2. The computer implemented method of managing customer accounts as set forth in claim 1, further comprising:

allowing said first customer to make a choice between making said first modification and making a second modification, said second modification being made to said second record; and

if said first customer modifies said second record, notifying through said computer network said second third party supplier of said second modification.

3. The computer implemented method of managing customer accounts as set forth in claim 2, wherein said allowing said first customer to make said choice comprises:

displaying a menu, from which a selection of one from at least said first account and said second account.

4. The computer implemented method of managing customer accounts as set forth in claim 1, wherein:

said first patronage activity comprises said first customer having a first subscription to at least one of a subscription based product and a subscription based service offered said first third party supplier.

5. The computer implemented method of managing customer accounts as set forth in claim 4, wherein:

said first record is created to record a purchase by said first customer of said subscription; and

wherein said first modification is made as a part of a process for said purchase.

6. The computer implemented method of managing customer accounts as set forth in claim 4, wherein:

said first record contains a billing information, said billing information including a source of fund from which payment is to be made for said at least one of said subscription based product and said subscription based service.

7. The computer implemented method of managing customer accounts as set forth in claim 4, wherein:

said first record contains an active status, wherein said first modification changes said active status to a canceled status.

8. The computer implemented method of managing customer accounts as set forth in claim 4, wherein:

said first record contains information relating to a level of service to be received by said first customer, wherein said first modification changes said level of service from one level to another level from among a plurality of differing levels of service.

9. The computer implemented method of managing customer accounts as set forth in claim 4, wherein said second patronage activity comprises said first customer having a second subscription to at least one of a subscription based product and a subscription based service offered by said second third party supplier, said method further comprising:

determining a first subscription fee to be paid by said first customer for said first subscription;

determining a second subscription fee to be paid by said first customer for said second subscription; and

presenting a combined sum of said first subscription fee and said second subscription fee together as a combined payment amount.

10. The computer implemented method of managing customer accounts as set forth in claim 9, wherein said presenting comprises:

providing an invoice showing said combined payment amount to said first customer.

11. The computer implemented method of managing customer accounts as set forth in claim 10, further comprising:

collecting from said first customer said first subscription fee and said a second subscription fee together in a single collection.

12. The computer implemented method of managing customer accounts as set forth in claim 11, wherein said collecting comprises:

charging a combined sum of said first subscription fee and said second subscription fee as a single charge to a credit card of said first subscriber.

13. A system for managing customer accounts, comprising:

a database having stored therein a plurality of customer account records, said plurality of customer account records including at least a first record and a second record, said first record being associated with a first account, said first account relating to a first patronage activity of a first customer with a first third party supplier, said second record being associated with a second account, said second account relating to a second patronage activity of said first customer with a second third party supplier, said first third party supplier and said second third party supplier being different from each other; and

a web server in communicative connection with said database, said web server being in communicative connection through a network with said first customer, said web server being configured to receive an indication from said first customer for a first modification to be made to said first record; and

said web server being configured to notifying said first third party supplier of said first indication over said network.

14. The system for managing customer accounts according to claim 13, wherein:

said web server is further configured to provide a user interface accessible by said first customer, said user interface including a menu of a plurality of selectable items, a first one of said plurality of selectable items, when selected, allowing said first customer to make said first modification, a second one of said plurality of selectable items, when selected, allowing said first customer to make a second modification, said second modification being made to said second record.

15. The system for managing customer accounts according to claim 14, wherein:

said first patronage activity comprises said first customer having a first subscription to at least one of a subscription based product and a subscription based service offered said first third party supplier.

16. The system for managing customer accounts according to claim 15, wherein said second patronage activity comprises said first customer having a second subscription to at least one of a subscription based product and a subscription based service offered by said second third party supplier, wherein:

said web server is configured to provide an invoice to said first customer, said invoice showing a combined payment amount of a first subscription fee to be paid by said first customer for said first subscription and a second subscription fee to be paid by said first customer for said second subscription.

17. The system for managing customer accounts according to claim 13, wherein:

said first record contains a billing information, said billing information including a source of fund from which payment is to be made for said at least one of said subscription based product and said subscription based service.

18. The system for managing customer accounts according to claim 13, wherein:

said first record contains an active status, wherein said first modification changes said active status to a canceled status.

19. The system for managing customer accounts according to claim 13, wherein:

said first record contains information relating to a level of service to be received by said first customer, wherein said first modification changes said level of service from one level to another level among a plurality of differing levels of service.

20. The system for managing subscription accounts according to claim 16, wherein:

said web server is configured to collect a single payment by charging the combined payment amount as a single charge to a credit card of said first customer.

21. A computer implemented method of facilitating an electronic commerce transaction, comprising:

receiving, at a promotion server, through a computer communication network, from a first seller a first indication of a purchase of a first product by a customer from said first seller, said indication including a first product information, said first product information being capable of being used to identify said first product;

sending by said promotion server over said computer communication network an offer for a second product of a second seller to said first seller;

receiving by said promotion server over said computer communication network from said first seller a second indication that said customer desires to purchase said second product; and

allowing said customer to purchase said second product without requiring said customer to provide billing information of said customer to said second seller.

22. The computer implemented method of facilitating said electronic commerce transaction as set forth in claim 21, further comprising:

selecting said second product from a plurality of products based on said first product information.

23. The computer implemented method of facilitating said electronic commerce transaction as set forth in claim 21, wherein:

said first product information comprises stock keeping unit (SKU) number for said first product.

24. The computer implemented method of facilitating said electronic commerce transaction as set forth in claim 23, wherein:

said first product information further comprises a zone improvement plan (ZIP) code of an address of said customer.

25. The computer implemented method of facilitating said electronic commerce transaction as set forth in claim 22, wherein said selecting said second product further comprises:

choosing from a catalog of products said second product that was historically also purchased by past customers who have purchased said first product.

26. The computer implemented method of facilitating said electronic commerce transaction as set forth in claim 21, further comprising:

sending over said computer communication network a purchase requisition to said second seller for said second product; and

receiving from said second seller an acknowledgement of said purchase requisition.

27. The computer implemented method of facilitating said electronic commerce transaction as set forth in claim 26, wherein:

said purchase requisition comprises a message encoded using Extensible Markup Language (XML).

28. The computer implemented method of facilitating said electronic commerce transaction as set forth in claim 26, wherein:

said purchase requisition comprises a Simple Object Access Protocol (SOAP) message.

29. The computer implemented method of facilitating said electronic commerce transaction as set forth in claim 26, further comprising:

sending a message to said customer, said message including a product activation information, said product activation information being capable of being used by said customer to activate said second product.

30. The computer implemented method of facilitating said electronic commerce transaction as set forth in claim 26, wherein:

said purchase requisition includes a second product information, a customer identification, said second product information being capable of being used to identify said second product, said customer identification being capable of being used to identify said customer, and

wherein said product activation information comprises a hyperlink directing said customer to a website of said second seller, said hyperlink containing said customer identification.

31. The computer implemented method of facilitating said electronic commerce transaction as set forth in claim 21, further comprising:

sending a request for said billing information to said first seller;

receiving from said first seller said billing information;

combining prices for said first product and said second product as a combined price; and

presenting said combined price to said customer.

32. The computer implemented method of facilitating said electronic commerce transaction as set forth in claim 21, wherein:

said first indication is a message containing at least one parameters specifying a embedded frame of a purchase confirmation web page of said first seller, and

wherein said offer for a second product is a hyper text markup language (HTML) rendering to be incorporated in said embedded frame.

33. A system for facilitating an electronic commerce transaction, comprising:

at least one communication interface configured to receive over a computer communication network from a first seller a first indication of a purchase of a first product by a customer from said first seller, said indication including a first product information, said first product information being capable of being used to identify said first product;

a promotion engine configured to select a second product of a second seller from a plurality of cataloged products based on said first product information, said at least one communication interface configured to send an offer for said second product through said at least one communication interface, and to receive from said first seller a second indication that said customer desires to purchase said second product; and

a transaction engine configured to allow said customer to purchase said second product without requiring said customer to provide billing information of said customer to said second seller.

34. The system for facilitating said electronic commerce transaction according to claim 33, wherein:

said first product information comprises stock keeping unit (SKU) number for said first product.

35. The system for facilitating said electronic commerce transaction according to claim 33, wherein:

said first product information further comprises a zone improvement plan (ZIP) code of an address of said customer.

36. The system for facilitating said electronic commerce transaction according to claim 33, wherein:

said transaction engine is further configured to issue a purchase requisition for said second product to said second seller, and to receiving from said second seller an acknowledgement of said purchase requisition.

37. The system for facilitating said electronic commerce transaction according to claim 36, wherein:

said purchase requisition comprises a message encoded using Extensible Markup Language (XML).

38. The system for facilitating said electronic commerce transaction according to claim 36, wherein:

said purchase requisition comprises a Simple Object Access Protocol (SOAP) message.

39. The system for facilitating said electronic commerce transaction according to claim 33, wherein:

said transaction engine is configured to send through said at least one communication interface a message to said customer, said message including a product activation information, said product activation information being capable of being used by said customer to activate said second product.

40. The system for facilitating said electronic commerce transaction according to claim 36, wherein:

said purchase requisition includes a second product information, a customer identification, said second product information being capable of being used to identify said second product, said customer identification being capable of being used to identify said customer, and

wherein said product activation information comprises a hyperlink directing said customer to a website of said second seller, said hyperlink containing said customer identification.

41. The system for facilitating said electronic commerce transaction according to claim 33, wherein:

said transaction engine is configured to send through said at least one communication interface a request for said billing information to said first seller, and to receive through said at least one communication interface from said first seller said billing information, and

wherein said transaction engine is further configured to combine prices for said first product and said second product as a combined price, and to present said combined price to said customer.

42. The system for facilitating said electronic commerce transaction according to claim 33, wherein:

said first indication is a message containing at least one parameters specifying a embedded frame of a purchase confirmation web page of said first seller, and

wherein said offer for a second product is a hyper text markup language (HTML) rendering to be incorporated in said embedded frame.