Method and System for Providing, Tracking and Monitoring Express Notifications

• US 20090055503A1
• Filed: 06/02/2008
• Published: 02/26/2009
• Est. Priority Date: 05/31/2007
• Status: Abandoned Application

• Current Assignee: Ase Edge, Inc.
• Original Assignee: Ase Edge, Inc.
• Inventors: Crivella, Arthur R., West, Wayne J.
• Application Number:
  US12/131,632
• Publication Number:
  US 20090055503A1
• Time in Patent Office: Days
• US Class Current: 709/207
• CPC Class Codes: G06Q 10/0637 Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A method of tracking electronic communications may include generating a notification in response to receiving information associated with an insurance claim. The content of the notification may be defined by one or more first business rules. The method may include receiving an identifier associated with the received notification, generating an electronic message comprising the notification and the identifier and sending the electronic message to one or more recipients. The one or more recipients may be defined by one or more second business rules.

Claims

1. A method of tracking electronic communications, the method comprising:

in response to receiving information associated with an insurance claim, generating a notification, wherein content of the notification is defined by one or more first business rules;

receiving an identifier associated with the received notification;

generating an electronic message comprising the notification and the identifier; and

sending the electronic message to one or more recipients, wherein the one or more recipients are defined by one or more second business rules.

2. The method of claim 1, further comprising monitoring activity of the one or more recipients relating to the content of the notification.

3. The method of claim 2, wherein monitoring activity comprises:

for each recipient, storing one or more of the following;

a time of delivery associated with the electronic message,

the content of the notification, and

a confirmation receipt, wherein the confirmation receipt is generated when the recipient accesses the electronic message.

4. The method of claim 1, wherein receiving information associated with an insurance claim comprises receiving, from a user, an insurance complaint.

5. The method of claim 1, wherein the electronic message comprises one or more navigation elements, wherein each navigation element is linked to information associated with the received notifications.

6. The method of claim 1 further comprising generating a transmittal record comprising one or more of the following:

a name of an insurance carrier associated with the insurance claim;

a name associated with a representative who received the electronic notification;

a date the electronic notification was sent;

a date the representative accessed the electronic notification;

a claim status associated with insurance claim;

a date when a response is received by the carrier; and

a date when the carrier reviews the insurance claim.

7. A method of tracking electronic communications, the method comprising:

in response to receiving information associated with a litigation matter, generating a notification, wherein content of the notification is defined by one or more first business rules;

receiving an identifier associated with the received notification;

generating an electronic message comprising the notification and the identifier; and

sending the electronic message to one or more recipients, wherein the one or more recipients are defined by one or more second business rules.

8. The method of claim 7, further comprising monitoring activity of the one or more recipients relating to the content of the notification.

9. The method of claim 8, wherein monitoring activity comprises:

for each recipient, storing one or more of the following;

a time of delivery associated with the electronic message,

the content of the notification, and

a confirmation receipt, wherein the confirmation receipt is generated when the recipient accesses the electronic message.

10. The method of claim 7, wherein receiving information associated with a litigation matter comprises receiving, from a user, one or more of a pleading, a filing and an order.

11. The method of claim 7, wherein the electronic message comprises one or more navigation elements linked to information associated with the received notifications.

12. A method of tracking vendor compliance, the method comprising:

receiving a vendor contract from a user;

receiving, from the user, information relating to one or more insurance requirements associated with the vendor contract,

automatically requesting a certificate associated with the vendor contract;

receiving the certificate,

automatically analyzing the certificate for compliance; and

displaying an indication of one of compliance and non-compliance.

13. The method of claim 12, wherein analyzing the certificate for compliance comprises determining whether information is missing from the certificate.

14. The method of claim 12, wherein analyzing the certificate for compliance comprises determining whether the certificate includes information that is inaccurate.

15. The method of claim 12, further comprising:

generating and sending an electronic message to a vendor associated with the vendor contract.

16. The method of claim 12, further comprising:

generating and sending one or more notifications to a vendor associated with the vendor contract, wherein the one or more notifications are configured to alert the vendor of an upcoming renewal associated with the vendor contract.

17. A method of tracking vendor compliance, the method comprising:

receiving a vendor contract from a user;

receiving, from the user, information relating to one or more insurance requirements associated with the vendor contract;

automatically requesting a certificate associated with the vendor contract,

determining whether the requested certificate has been received; and

sending a notification to a vendor associated with the vendor contract.

18. The method of claim 17, further comprising:

repeating the determining and the sending until the requested certificate is received.

19. The method of claim 17, further comprising determining whether information is missing from the received certificate.

20. The method of claim 17, further comprising determining whether the received certificate includes information that is inaccurate.

21. The method of claim 17, further comprising:

determining whether the received certificate is non-compliant; and

generating and sending an electronic message to a vendor associated with the vendor contract.

22. The method of claim 17, further comprising:

generating one or more renewal notifications; and

sending the one or more renewal notifications to a vendor associated with the vendor contract, wherein the one or more renewal notifications are configured to alert the vendor of an upcoming renewal associated with the vendor contract.