METHOD AND APPARATUS FOR EFFICIENT PROBLEM RESOLUTION VIA INCREMENTALLY CONSTRUCTED CAUSALITY MODEL BASED ON HISTORY DATA
First Claim
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1. A system for problem resolution in network and systems management, comprising:
- a database of trouble ticket data including information fields for checked components and affected components;
an automated model builder system that processes the trouble ticket data to construct a causality model to represent causality information between system components identified in the checked component and affected component fields of the trouble ticket data,wherein the causality model is a causality graph in which nodes represent the system components and directed edges represent causality relationships between the nodes, and wherein the automated model builder system assigns weights to the directed edges, wherein each weight represents a likelihood that a first problem that occurred to a first component can be a cause of a second problem that occurred to a second component; and
an automated problem analysis system that receives information indicative of a problem event and determines a cause of the problem event using the causality model.
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Abstract
A system for problem resolution in network and systems management includes a database of trouble ticket data including information fields for checked components and affected components, an automated model builder system that processes the trouble ticket data to construct a causality model to represent causality information between system components identified in the checked component and affected component fields of the trouble ticket data, and an automated problem analysis system that receives information indicative of a problem event and determines a cause of the problem event using the causality model.
81 Citations
18 Claims
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1. A system for problem resolution in network and systems management, comprising:
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a database of trouble ticket data including information fields for checked components and affected components; an automated model builder system that processes the trouble ticket data to construct a causality model to represent causality information between system components identified in the checked component and affected component fields of the trouble ticket data, wherein the causality model is a causality graph in which nodes represent the system components and directed edges represent causality relationships between the nodes, and wherein the automated model builder system assigns weights to the directed edges, wherein each weight represents a likelihood that a first problem that occurred to a first component can be a cause of a second problem that occurred to a second component; and an automated problem analysis system that receives information indicative of a problem event and determines a cause of the problem event using the causality model. - View Dependent Claims (4, 5, 6, 7, 8, 9, 10)
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2-3. -3. (canceled)
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11. A method for automated problem resolution in network and systems management, comprising:
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obtaining trouble ticket data, wherein the trouble ticket data includes information fields for checked components and affected components; processing the trouble ticket data to construct a causality model to represent causality information between system components identified in the checked component and affected component fields of the trouble ticket data, wherein the causality model is a causality graph in which nodes represent the system components and directed edges represent causality relationships between the nodes, and wherein weights are assigned to the directed edges, and wherein each weight represents a likelihood that a first problem that occurred to a first component can be a cause of a second problem that occurred to a second component; receiving information indicative of the second problem; and determining the first problem to be a cause of the problem event using the causality model, wherein a weight assigned to an edge between a node of the first component and a node of the second component is increased upon determining the first problem to be the cause of the second problem and decays over time. - View Dependent Claims (12)
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13-14. -14. (canceled)
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15. A program storage device readable by a machine, tangibly embodying a program of instructions executable by the machine to perform method steps for automated problem resolution in network and systems management, the method steps comprising:
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obtaining trouble ticket data, wherein the trouble ticket data includes information fields for checked components and affected components; processing the trouble ticket data to construct a causality model to represent causality information between system components identified in the checked component and affected component fields of the trouble ticket data, wherein the causality model is a causality graph in which nodes represent the system components and directed edges represent causality relationships between the nodes and wherein weights are assigned to the directed edges, and wherein each weight represents a likelihood that a first problem that occurred to a first component can be a cause of a second problem that occurred to a second component; receiving information indicative of the second problem; and determining the first problem to be a cause of the problem event using the causality model, wherein a weight assigned to an edge between a node of the first component and a node of the second component is increased upon determining the first problem to be the cause of the second problem and decays over time. - View Dependent Claims (18)
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16-17. -17. (canceled)
Specification