Systems And Methods For Establishing A Communication Session Among End-Points

• US 20090055920A1
• Filed: 08/22/2007
• Published: 02/26/2009
• Est. Priority Date: 08/22/2007
• Status: Active Grant

• Current Assignee: GOTO Group Incorporated (LogMeIn, Inc.)
• Original Assignee: Citrix Systems, Inc. (Cloud Software Group)
• Inventors: Murtagh, Richard, Kovalenko, Andrey
• Granted Patent: US 8,750,490 B2
• Time in Patent Office: Days
• US Class Current: 726/12
• CPC Class Codes: H04M 7/0012 Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements
• CPC Class Codes: H04M 7/003 Click to dial services

Abstract

Systems and methods for establishing a communications session among end-points are shown and described. The method can include receiving, from a client computing device at a gateway computing device, a request to establish a communication session with an end-point, the client computing device executing a program that locates address information for the end-point within application output displayed at the client computing device and forwarding at least a portion of the received request to a private branch exchange in communication the gateway computing device, the at least a portion of the received request including the address information of the end-point and address information associated with an end-user of the client computing device.

Claims

1. A method of establishing a communication session, the method comprising:

receiving, from a client computing device at a gateway computing device, a request to establish a communication session with an end-point, the client computing device executing a program that locates address information within application output displayed at the client computing device;

forwarding at least a portion of the received request to a private branch exchange in communication the gateway computing device, the at least a portion of the received request comprising the address information of the end-point and address information associated with an end-user of the client computing device; and

establishing, by the private branch exchange, a communication session between the end-point using the located address information and the address information associated with the end-user of the client computing device.

2. The method of claim 1 wherein establishing a communication session comprises establishing a first portion of the communications session between the private branch exchange and the address associated with the end-user of the client computing device and establishing a second portion of the communications session between the private branch exchange and the end-point.

3. The method of claim 2 further comprising joining the first portion of the communications session and the second portion of the communications session.

4. The method of claim 1 further comprising releasing the gateway computing device from the private branch exchange.

5. The method of claim 1 wherein the address information comprises a telephone number.

6. The method of claim 1 wherein the client computing device executing a program comprises executing a plurality of application specific process handlers.

7. The method of claim 1 wherein establishing a communication session comprises establishing an audio communications session.

8. A system for establishing a communications session, the system comprising:

means for receiving, from a client computing device at a gateway computing device, a request to establish a communication session with an end-point, the client computing device executing a program that locates address information for the end-point within application output displayed at the client computing device;

means for forwarding at least a portion of the received request to a private branch exchange in communication the gateway computing device, the at least a portion of the received request comprising the address information of the end-point and address information associated with an end-user of the client computing device; and

means for establishing, by the private branch exchange, a communication session between the end-point using the located address information and the address information associated with the end-user of the client computing device.

9. The system of claim 8 wherein the means for establishing a communication session comprises means for establishing a first portion of the communications session between the private branch exchange and the address associated with the end-user of the client computing device and means for establishing a second portion of the communications session between the private branch exchange and the end-point.

10. The system of claim 9 further comprising means for joining the first portion of the communications session and the second portion of the communications session.

11. The system of claim 8 further comprising means for releasing the gateway computing device from the private branch exchange.

12. The system of claim 8 wherein the address information comprises a telephone number.

13. The system of claim 8 wherein the client computing device executing a program comprises executing a plurality of application specific process handlers.

14. The system of claim 8 wherein the means for establishing a communication session comprises means for establishing an audio communications session.

15. A computer readable medium having instructions thereon that when executed cause a processor to establish a communication session, the computer readable medium comprising:

instructions to receive, from a client computing device at a gateway computing device, a request to establish a communication session with an end-point, the client computing device executing a program that locates address information for the end-point within application output displayed at the client computing device;

instructions to forward at least a portion of the received request to a private branch exchange in communication the gateway computing device, the at least a portion of the received request comprising the address information of the end-point and address information associated with an end-user of the client computing device; and

instructions to establish, by the private branch exchange, a communication session between the end-point using the located address information and the address information associated with the end-user of the client computing device.

16. The computer readable medium of claim 15 wherein the instructions to establish a communication session comprise instructions to establish a first portion of the communications session between the private branch exchange and the address associated with the end-user of the client computing device and establish a second portion of the communications session between the private branch exchange and the end-point.

17. The computer readable medium of claim 16 further comprising instructions to join the first portion of the communications session and the second portion of the communications session.

18. The computer readable medium of claim 15 further comprising instructions to release the gateway computing device from the private branch exchange.

19. The computer readable medium of claim 15 further comprising instructions to cause the client computing device to execute a plurality of application specific process handlers.

20. The computer readable medium of claim 15 wherein the instructions to establish a communication session comprise instructions to establish an audio communications session.