IDENTITY-BASED INTERACTIVE RESPONSE MESSAGE
First Claim
Patent Images
1. A system that facilitates identity-based response message management, comprising:
- an identity generation component that establishes identity of an initiator of a communication; and
a message selection component that tailors a message to the initiator as a function of the initiator identity in view of call criteria.
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Accused Products
Abstract
A system that can deliver a tailored message based upon characteristics surrounding an incoming communication. In one aspect, the system is a targeted voice-mail system that has the capability to provide a unique voice-mail depending upon the communication characteristics which include the identity of caller or the initiator of the call, whether a specific identity or within a group, the identity for which the call is targeted, and the intent of the caller. Additionally, other contextual factors can be considered in generating, locating and/or rendering a tailored response message.
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Citations
20 Claims
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1. A system that facilitates identity-based response message management, comprising:
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an identity generation component that establishes identity of an initiator of a communication; and a message selection component that tailors a message to the initiator as a function of the initiator identity in view of call criteria. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A computer-implemented method of managing response messages, comprising:
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receiving an incoming VoIP communication from an caller; evaluating identity of the caller; evaluating priority of the incoming communication; and selecting a response message based upon the identity of the caller and the priority. - View Dependent Claims (16, 17)
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18. A computer-executable system that facilitates message personalization, comprising:
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means for receiving an incoming communication; means for establishing identity of the caller; means for establishing identity of the callee; means for establishing priority of the communication; and means for selecting a message based upon a relationship between the caller identity, the callee identity and the priority. - View Dependent Claims (19, 20)
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Specification