IDENTITY-BASED INTERACTIVE RESPONSE MESSAGE

• US 20090059897A1
• Filed: 09/05/2007
• Published: 03/05/2009
• Est. Priority Date: 09/05/2007
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Anantharaman, Sundaram, Bedekar, Sameer Dilip
• Granted Patent: US 9,276,775 B2
• Time in Patent Office: Days
• US Class Current: 370/352
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/53391 dependent on calling party

Abstract

A system that can deliver a tailored message based upon characteristics surrounding an incoming communication. In one aspect, the system is a targeted voice-mail system that has the capability to provide a unique voice-mail depending upon the communication characteristics which include the identity of caller or the initiator of the call, whether a specific identity or within a group, the identity for which the call is targeted, and the intent of the caller. Additionally, other contextual factors can be considered in generating, locating and/or rendering a tailored response message.

Claims

1. A system that facilitates identity-based response message management, comprising:

an identity generation component that establishes identity of an initiator of a communication; and

a message selection component that tailors a message to the initiator as a function of the initiator identity in view of call criteria.

2. The system of claim 1, wherein the identity generation component establishes identity of a target and the message selection component employs the target identity to tailor the message.

3. The system of claim 1, wherein the communication is a voice call and the mobile device is a VoIP-equipped (voice-over-Internet protocol) telephone.

4. The system of claim 1, wherein the call criteria is one of ‘

normal’

, ‘

business’

or ‘

urgent.’

5. The system of claim 1, further comprising an analysis component that evaluates a header of the communication, wherein the header identifies the call criteria.

6. The system of claim 5, the analysis component employs a container list to establish a container identification as a function of a target identity, a category list to establish a category identification as a function of call criteria or a callee list to establish a callee identification as a function of the initiator identity, wherein the message selection component employs the container identification, the category identification and the callee identification to establish the tailored message.

7. The system of claim 6, wherein the container list includes a cross-reference of a plurality of masks, types and containers which assist in identification of the container identification.

8. The system of claim 6, wherein the category list includes a cross-reference of a plurality of category designations and category names which assist in identification of the category identification.

9. The system of claim 6, wherein the callee list includes a plurality of callee designations and masks which assist in identification of the callee identification.

10. The system of claim 1, further comprising a selection logic component that employs a container identification, a category identification and the callee identification to establish the tailored message.

11. The system of claim 10, the selection logic employs a message list and a result table to tailor the message.

12. The system of claim 11, the message list includes a cross-reference of a plurality of messages, audio files and text strings which assist in generation of the tailored message.

13. The system of claim 11, the result table includes a cross-reference of a plurality of category designations, containers, callee identifications, and messages which assist in selection of the tailored message.

14. The system of claim 10, further comprising a reasoning component that includes at least one of a policy component, an intelligence component or a context awareness component that effects selection of the tailored message.

15. A computer-implemented method of managing response messages, comprising:

receiving an incoming VoIP communication from an caller;

evaluating identity of the caller;

evaluating priority of the incoming communication; and

selecting a response message based upon the identity of the caller and the priority.

16. The computer-implemented method of claim 15, further comprising establishing identity of the callee;

wherein the act of selecting the response message is based upon the callee identity.

17. The computer-implemented method of claim 15, further comprising analyzing a header of the communication to establish the priority.

18. A computer-executable system that facilitates message personalization, comprising:

means for receiving an incoming communication;

means for establishing identity of the caller;

means for establishing identity of the callee;

means for establishing priority of the communication; and

means for selecting a message based upon a relationship between the caller identity, the callee identity and the priority.

19. The computer-executable system of claim 18, further comprising means for programming the relationship in accordance with a preference of a user.

20. The computer-executable system of claim 18, further comprising means for inferring the relationship based upon contextual awareness.