AUTOMATED TELEPHONE NOTIFICATION SYSTEM USING VOICE OVER INTERNET PROTOCOL (VoIP)

• US 20090060149A1
• Filed: 08/28/2007
• Published: 03/05/2009
• Est. Priority Date: 08/28/2007
• Status: Abandoned Application

• Current Assignee: Gannett Fleming Incorporated (Gannett Fleming Affiliates Incorporated)
• Original Assignee: Gannett Fleming Incorporated (Gannett Fleming Affiliates Incorporated)
• Inventors: PAVELKO, Matthew J., Weaver, Neil A.
• Application Number:
  US11/846,309
• Publication Number:
  US 20090060149A1
• Time in Patent Office: Days
• US Class Current: 379/88.170
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 3/5158 in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A system or method for automatic telephone notification using Voice over Internet Protocol (VoIP) includes a data portal having a web interface or portal software to connect to a master server. The data portal accesses a client'"'"'s database and generates a customer list that includes customer records. A master server receives recorded messages from a remote location through an Interactive Voice Response (IVR). The master server also communicates instructions for placing alert message telephone calls to customers on the list. A call server array has multiple servers in communication with the master server and a VoIP network. The call server array receives instructions from the master server, and places alert message telephone calls according to the instructions communicated from the master server. The server array broadcasts calls over a VoIP network to customers.

Claims

1. A system for automatic telephone notification using Voice over Internet Protocol (VoIP), comprising:

a data portal module associated with a database having an interface module for connecting the system to the Internet;

the data portal module configured to access the database to query the database for customer related information and to identify a data subset of the database;

generate at least one customer list including a plurality of customer records;

create and save voice notification messages from textual sources;

record notification messages for distribution via telephone; and

provide an interface between the system and a website;

a master server computer configured to receive recorded messages from a remote location;

receive a post-call data report related to a predefined alert call message; and

communicate instructions for placing alert message telephone calls to the at least one customer list;

a call server array including at least one call server in data communication with the master server computer and with a VoIP network, the call server array configured to;

receive the instructions for placing alert message telephone calls from the master server;

place alert message telephone calls according to the instructions communicated from the master server;

receive alert call data from the VoIP network; and

transmit the received alert call data to the master server;

wherein the alert call message is broadcast through the VoIP network to a plurality of customers identified in the at least one list.

2. The system of claim 1, wherein each customer record includes a customer identifier field, and a plurality of telephone number fields, wherein all of the fields in each customer record are comma separated.

3. The system of claim 2, wherein the user may select to save the at least one customer list in a local data file stored on the user'"'"'s local computer or a local network with which the user'"'"'s computer is in data communication.

4. The system of claim 3, wherein the recorded alert call messages are retrievably stored and played back to the customers identified in a customer call list in response to a stored request by a client.

5. The system of claim 1, wherein at least ten messages can be recorded and stored in a directory on the master server computer

6. The system of claim 5, wherein each stored alert call message is assigned a numerical identifier from zero through nine, such that the stored alert call message can be retrieved later by reference to the numerical identifier

7. The system of claim 1, wherein the notification messages are produced in a .wav format and uploaded from a client computer to the master server computer via a text-to-voice message uplink to the master server computer via the associated website.

8. The system of claim 1, wherein the notification message is created by the Portal Software in text to voice message module.

9. The system of claim 2, wherein the comma-separated files may be uploaded to the master server via a data link containing formatted telephone data.

10. The system of claim 9, wherein each comma-separated file includes at least five fields, one field having a unique identifier among the record set, and at least four fields having a ten digit telephone numbers, which telephone numbers are preferably unformatted.

11. The system of claim 1, wherein the master server computer includes an Interactive Voice Response (IVR) module for receiving the recorded messages.

12. A method of automatically placing emergency notification calls over a VoIP telephone network, comprising:

initiating a web session at a remote customer location;

providing a plurality of options, including an edit call option, a place call option, and a report option;

selecting one option from the plurality of selection options;

in response to selecting the edit call option, performing one of;

uploading at least one message file from a local resource;

downloading message files from a master server to the local resource; and

deleting message files from the master server;

uploading at least one formatted telephone list file to the master server from the local resource;

downloading formatted telephone list files from the master server to the local resource; and

deleting formatted telephone list files from the master server;

in response to selecting the place call option;

configuring a plurality of parameters for mass call distribution of a preselected message file selected from the at least one message file;

initiating a call; and

testing at least one telephone number using the preselected message file, up to a predetermined maximum number of telephone numbers;

in response to selecting the reports option, performing one of;

viewing a data set including results of calls being placed in real time;

cancelling a telephone message call that is currently being placed;

reviewing a schedule for placing recorded message;

cancelling one or more of the scheduled recorded message;

downloading telephone message call summary reports;

downloading failed number reports; and

downloading detail historical data records of calls

13. The method set forth in claim 12, further comprising the step of, after the initiating step:

displaying to the user a secure logon screen for accepting a username and password; and

providing access to the plurality of options screen in response to the entering an authorized username and password.

14. The method set forth in claim 12, wherein the step of configuring a plurality of parameters further comprises:

assigning a unique identifier name to a notification call for identification and automatic retrieval of the call parameters from a hard drive location;

selecting a message file including an audio message to be broadcast to a preselected one of the formatted telephone list files;

assigning a predetermined telephone number as an authorized caller ID source for generating a request;

selecting a predetermined number of telephone lists;

selecting a call sequence;

selecting the a predetermined time for broadcasting the message; and

broadcast calling the message to a plurality of message recipients included in the selected telephone lists at the predetermined time.

15. The method set forth in claim 12, wherein a message file may be one of the messages files uploaded to the master server using the edit call option.

16. The method set forth in claim 12, wherein a message file includes an audio message recorded directly to the master server.

17. The method set forth in claim 12, wherein the authorized caller ID source indicates the name of the originator, and displays the predetermined telephone number to which a recipient of a message may reply.

18. The method set forth in claim 12, further including the step of:

calling each of a plurality of customer telephone numbers that are associated with each customer account.

19. The method set forth in claim 12, further including the step of:

calling a plurality of telephone numbers that are associated with the customer account in a predetermined order until a live person answers a call, and discontinue calling at that point.

20. The method set forth in claim 12, further comprising the step of using an answering machine detection feature, and allowing a call recipient to replay the message.

21. The method set forth in claim 14 wherein the predetermined time for broadcasting the message includes a range of times between immediately and a predetermined maximum advance time.

22. The method as set forth in claim 14, further including the step of, in response to initiating the call, providing real time data corresponding to the call, and populating a report screen within approximately ten minutes after completion of the call.