METHODS AND SYSTEMS FOR PROVIDING MULTIPLE SUPPORT OPTIONS
First Claim
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1. A method of providing support, the method comprising:
- receiving a request for technical support, the request comprising a description of the support sought and types of support sought;
determining the types of support available based on the request;
generating a list of the available types of support, the list including a link to initiate the available types of support; and
providing the list to a user requesting the support.
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Abstract
An embodiment relates to a method of providing support. The method includes receiving a request for technical support. The request comprises a description of the support sought and types of support sought. The method further includes determining the types of support available based on the request and generating a list of the available types of support. The list includes a link to initiate the available types of support. The method further includes providing the list to a user requesting the support.
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Citations
18 Claims
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1. A method of providing support, the method comprising:
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receiving a request for technical support, the request comprising a description of the support sought and types of support sought; determining the types of support available based on the request; generating a list of the available types of support, the list including a link to initiate the available types of support; and providing the list to a user requesting the support. - View Dependent Claims (2, 3, 4, 5, 6)
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7. An apparatus for providing technical support, the apparatus comprising:
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a program interface adapted to receive requests for technical support, the request comprising a description of the support sought and types of support sought; a keyword dictionary, the keyword dictionary comprising a set of keyword terms; and a control module coupled to the program interface and keyword dictionary, the control module configured to determine the types of support available based on the request;
to generate a list of the available types of support, the list including a link to initiate the available types of support; and
to provide the list to a user requesting the support. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A system for developing providing support, the system comprising:
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a network configured to provide a communication channel for a plurality of users; and a web service portal coupled to the network and configured to provide products and services to the plurality of users, wherein the web-service portal further comprises; a program interface adapted to receive requests for technical support, the request comprising a description of the support sought and types of support sought; a keyword dictionary, the keyword dictionary comprising a set of keyword terms; and a control module coupled to the program interface and keyword dictionary, the control module configured to determine the types of support available based on the request;
to generate a list of the available types of support, the list including a link to initiate the available types of support; and
to provide the list to a user requesting the support. - View Dependent Claims (14, 15, 16, 17, 18)
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Specification