Apparatus and Method for Online Advice Customer Relationship Management
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Accused Products
Abstract
An apparatus and method for online advice customer relationship management are described. The method includes the determination of a service provider ID code from a requesting service provider. Once a service provider ID code is determined, a list of service seekers that have received advice regarding a field of service from a service provider corresponding to the service provider ID code is generated. Once generated, the listing of service seekers is displayed via a customer management screen. As such, system administrators, as well as the service providers themselves, may view listings of service seekers in order to provide relationship management of the service seekers, such as for example, providing incentives to service seekers for follow-up advice, as well as blocking undesired service seekers from further contact with the service provider.
104 Citations
30 Claims
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1-10. -10. (canceled)
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11. A computer-implemented method, comprising:
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identifying a plurality of service seekers having received services from a service provider; presenting a user interface to the service provider via a computer, the user interface including; a list of the service seekers having received the services from the service provider, first user interface elements to select a subset of the service seekers, and at least one second user interface element selectable to activate at least one command; receiving selection of at least one service seeker via the first user interface elements; in response to selection of the second user interface element, processing the at least one service seeker to manage communications between the at least one service seeker and the service provider according to the command. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
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29. A computer readable storage medium storing instructions, which when executed on a computer, cause the computer to perform a method, comprising:
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identifying a plurality of service seekers having received services from a service provider using the computer; presenting a user interface to the service provider, the user interface including; a list of the service seekers having received the services from the service provider, first user interface elements to select a subset of the service seekers, and at least one second user interface element selectable to activate at least one command; receiving selection of at least one service seeker via the first user interface elements; in response to selection of the second user interface element, processing the at least one service seeker to manage communications between the at least one service seeker and the service provider according to the command.
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30. A system, comprising:
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means for identifying a plurality of service seekers having received services from a service provider via a computer; means for presenting a user interface to the service provider, the user interface including; a list of the service seekers having received the services from the service provider, first user interface elements to select a subset of the service seekers, and at least one second user interface element selectable to activate at least one command; means for receiving selection of at least one service seeker via the first user interface elements; means for processing the at least one service seeker to manage communications between the at least one service seeker and the service provider according to the command, in response to selection of the second user interface element.
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Specification