Method and System for Loan Application Non-Acceptance Follow-Up

• US 20090063329A1
• Filed: 09/18/2007
• Published: 03/05/2009
• Est. Priority Date: 08/30/2007
• Status: Active Grant

• Current Assignee: CC Serve Corp. (Atlanticus Holdings Corporation)
• Original Assignee: CCIP Corporation
• Inventors: Gerber, Raymond
• Granted Patent: US 8,589,283 B2
• Time in Patent Office: Days
• US Class Current: 705/38
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/03 Credit; Loans; Processing thereof

Abstract

Methods and systems for facilitating post offer communication with a prospective borrower using an on-line lending system (110) are provided. The post offer communication is in response to non-acceptance of an electronic loan offer. The on-line lending system receives an electronic loan application (100) from client terminal (101). The electronic loan application (100) contains applicant credential data, such as personal information (202) and financial information (302). When a loan offer (500) is presented on the client terminal (101), the on-line lending system (110) waits a predetermined time for an electronic signal indicating acceptance of the loan offer (500). When such electronic signal is not received within the predetermined time, a pending loan offer application (800) is transmitted to a call center terminal (1414). Upon receipt of the pending loan offer application (800), the call center terminal (1414) presents an electronically generated prompt (1415) for electronically generated prompt (1415) a customer service representative to initiate communication with the prospective borrower.

Claims

1. A method of post offer borrower query for an on-line lending system, the method comprising the steps of:

receiving an electronic loan application over a network from a client terminal, the electronic loan application comprising applicant credential data;

presenting electronically, over the network, on the client terminal, at least one loan offer;

waiting at least a predetermined time for an electronic signal from the client terminal comprising an acceptance indication of the at least one loan offer;

upon failing to receive the electronic signal from the client terminal within the at least a predetermined time, electronically transmitting the at least one loan offer and the applicant credential data to a call center terminal; and

generating electronically a prompt on the call center terminal for a customer service representative to initiate communication with a prospective borrower.

2. The method of claim 1, wherein the step of generating electronically the prompt on the call center terminal for the customer service representative to initiate the communication with the prospective borrower comprises prompting the customer service representative to initiate the communication within a predetermined post offer query time.

3. The method of claim 2, wherein the communication comprises telephonic communication with the prospective borrower.

4. The method of claim 2, wherein the predetermined post offer query time comprises a period of less than fifteen minutes.

5. The method of claim 1, wherein the step of electronically transmitting the at least one loan offer and the applicant credential data to the call center terminal comprises electronically directing the at least one loan offer and the applicant credential data into a queue.

6. The method of claim 5, further comprising the step of attaching a random number to the applicant credential data upon receiving the electronic loan application.

7. The method of claim 6, further comprising the step of selecting the queue by using the random number as a selection criterion.

8. The method of claim 7, further comprising the step of sorting the queue on a FIFO basis.

9. The method of claim 5, further comprising the step of initiating a queue timer upon electronically directing the at least one loan offer and the applicant credential data into the queue.

10. The method of claim 9, wherein upon an expiration of the queue timer, the method further comprises the step of electronically directing the at least one loan offer and the applicant credential data into a priority queue and electronically directing the at least one loan offer and the applicant credential data to a supervisor terminal.

11. The method of claim 9, further comprising the step of resetting the queue timer upon electronically transmitting the at least one loan offer and the applicant credential data to a supervisor terminal.

12. The method of claim 1, wherein the client terminal comprises a web portal.

13. The method of claim 1, further comprising the steps of:

presenting electronically, over the network, on the client terminal, at least a terms and conditions agreement;

wherein the communication comprises a request to return, executed, the at least a terms and conditions agreement.

14. An on-line lending system for post offer borrower query, the on-line lending system, comprising:

a loan application collection module, configured to receive an electronic loan application over a network from a client terminal, the electronic loan application comprising applicant credential data;

a loan offering module, configured to present at least one loan offer to the client terminal over the network; and

a loan response module, configured to wait at least a predetermined time for an electronic signal from the client terminal indicating acceptance of the at least one loan offer;

a call center terminal, configured to electronically generate a prompt for a customer service representative to initiate communication with a prospective borrower upon receiving the at least one loan offer and the applicant credential data from the loan response module, the loan response module transmitting the at least one loan offer and the applicant credential data upon failing to receive the electronic signal.

15. The on-line lending system of claim 14, further comprising a financial inquiry module, configured to locate and extract financial information associated with the applicant credential data received by the loan application collection module;

16. The on-line lending system of claim 15, wherein the financial inquiry module further comprises a loan worthiness module configure to determine whether the at least one loan offer is presented to the client terminal.

17. The on-line lending system of claim 14, wherein the call center terminal electronically generates the prompt within a predetermined post offer query time.

18. The on-line lending system of claim 14, wherein the call center terminal further comprises a queuing module, configured to present the at least one loan offer and the applicant credential data to at least one customer service representative for initiating the communication with the prospective borrower.

19. The on-line lending system of claim 18, wherein the queuing module implements FIFO for presenting the at least one loan offer and the applicant credential data to the at least one customer service representative.

20. The on-line lending system of claim 19, wherein the queuing module comprises a queue timer, wherein initiating the communication with the prospective borrower occurs before expiration of the queue timer.