REMOTE PRINT DEVICE MANAGEMENT
First Claim
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1. A method of controlling a print device from a remote location, comprising:
- receiving, by a first server, a command corresponding to an action to be implemented by a print device, wherein communication between the print device and the first server is restricted by a firewall;
receiving, by the first server from a second server, a query, wherein communication between the second server and the print device is not restricted by the firewall; and
transmitting, by the first server, a reply to the query, wherein the reply is directed to the second server and includes data sufficient for the second server to determine that the command corresponds to an action to be implemented by the print device.
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Abstract
A method and system for print device control includes a set of networked print devices that communicate with an application server, and a separate hosted server that sends commands to the application server. A firewall restricts communication between the hosted server and the application server, but the hosted server may deliver commands to the application server in response to queries that the hosted server receives from the application server. The application server then identifies which of its print devices are relevant to each command, and the application server delivers the commands to the relevant print devices for implementation.
30 Citations
18 Claims
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1. A method of controlling a print device from a remote location, comprising:
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receiving, by a first server, a command corresponding to an action to be implemented by a print device, wherein communication between the print device and the first server is restricted by a firewall; receiving, by the first server from a second server, a query, wherein communication between the second server and the print device is not restricted by the firewall; and transmitting, by the first server, a reply to the query, wherein the reply is directed to the second server and includes data sufficient for the second server to determine that the command corresponds to an action to be implemented by the print device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method of controlling a resource from a remote location, comprising:
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receiving, by a first server, a command corresponding to an action to be implemented by a resource, wherein communication between the resource and the first server is restricted by a firewall; receiving, by the first server from a second server, a query, wherein communication between the second server and the resource is not restricted by the firewall; and transmitting, by the first server, a reply to the query, wherein the reply is directed to the second server and includes data sufficient for the second server to determine that the command corresponds to an action to be implemented by the resource. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A print device control system, comprising:
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a call center that is in communication with a hosted server; a client site comprising a plurality of networked print devices that are in communication with an application server; a communication portal that sends and receives communication between the hosted server and the application server; a firewall that restricts communication between the hosted server and the application server; and a first set of program instructions that, when implemented by the application server, cause the application server to; poll the hosted server to determine whether the call center has posted a relevant command at the hosted server, if the call center has posted a relevant command, receive the command via a response to the query, identify which of the networked print devices are relevant to the received command; and send an instruction corresponding to the command to each relevant networked print device. - View Dependent Claims (18)
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Specification