Creating automated voice response menus for telecommunications services
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Abstract
A method for changing configuration settings of a telephony system comprises initiating a telephony configuration service, establishing service rights associated with a telephone number. a step for presenting one or more selectable options consistent with the service rights, at least one of which corresponds to a configuration setting change for a call-forwarding task. Additionally, the method includes a step for presenting one or more call-forwarding task options, a step for receiving a selection of at least one of the call-forwarding task options, a step for confirming the selection of at least one of the call-forwarding task options, and changing at least one configuration setting of a telephony system based at least in part upon a received selection of at least one of the call-forwarding task options.
15 Citations
71 Claims
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1-66. -66. (canceled)
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67. A method for changing configuration settings of a telephony system, comprising:
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initiating a telephony configuration service; establishing service rights associated with a telephone number; a step for presenting one or more selectable options consistent with the service rights, at least one of which corresponds to a configuration setting change for a call-forwarding task; a step for presenting one or more call-forwarding task options; a step for receiving a selection of at least one of the call-forwarding task options; a step for confirming the selection of at least one of the call-forwarding task options; and changing at least one configuration setting of a telephony system based at least in part upon a received selection of at least one of the call-forwarding task options. - View Dependent Claims (68, 69, 70, 71)
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Specification