DETERMINING QUALITY OF COMMUNICATION

• US 20090073888A1
• Filed: 09/13/2007
• Published: 03/19/2009
• Est. Priority Date: 09/13/2007
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: HALVERSON, ALAN D., KENTHAPADI, KRISHNARAM G., GOLLAPUDI, SREENIVAS
• Granted Patent: US 8,139,495 B2
• Time in Patent Office: Days
• US Class Current: 370/252
• CPC Class Codes: H04L 41/5093 wherein the managed service relates to messaging or chat services
• CPC Class Codes: H04L 43/55 Testing of service level quality, e.g. simulating service usage
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

A method, computer-readable medium, and system for providing a quality measurement based on communications within a communication application. Communication attributes that include information associated with a user'"'"'s communications are obtained. In embodiments, such communication attributes may pertain to communication duration and communication frequency. Upon obtaining communication attributes, a quality measurement may be determined based on the communication attributes. Such a quality measurement provides an indication of the quality of the user'"'"'s communications. In embodiments, the quality measurement may be stored, communicated to a user, or implemented within a communication application.

Claims

1. One or more computer-readable media having computer-executable instructions embodied thereon that, when executed, perform a method for providing quality measurements based on communications within an instant messenger application, the method comprising:

obtaining two or more communication attributes, wherein at least one of the two or more communication attributes comprises a duration attribute and at least one of the two or more communication attributes comprises a frequency attribute;

determining a quality measurement for a communicator based on the two or more communication attributes; and

storing the quality measurement.

2. The one or more computer-readable media of claim 1, wherein the quality measurement comprises an indication of the quality of one or more communications of the communicator.

3. The one or more computer-readable media of claim 1, wherein the quality measurement comprises a value, text, a symbol, or a combination thereof.

4. The one or more computer-readable media of claim 1, wherein the communicator comprises a source communicator.

5. The one or more computer-readable media of claim 1, wherein the communicator comprises a destination communicator.

6. The one or more computer-readable media of claim 1, wherein the at least one duration attribute comprises at least one session duration attribute, at least one participation duration attribute, or a combination thereof.

7. The one or more computer-readable media of claim 1, wherein the at least one frequency attribute comprises at least one session frequency attribute, at least one participation frequency attribute, or a combination thereof.

8. The one or more computer-readable media of claim 1 further comprising converting the quality measurement to a second quality measurement, wherein the second quality measurement provides a meaningful indication of the quality of one or more communications of the communicator.

9. The one or more computer-readable media of claim 1, wherein obtaining two or more communication attributes comprises receiving, identifying, determining, or generating the two or more communication attributes.

10. A computerized system for providing quality measurements based on communications of communicators within a communication application, the system comprising:

a communication attributes obtaining component configured to obtain at least one communication frequency attribute and at least one communication duration attribute;

a quality measurement determining component configured to determine a quality measure based on the at least one communication frequency attribute and the at least one communication duration attribute; and

a quality measurement communicating component configured to communicate the quality measurement determined by the quality measurement determining component.

11. The computerized system of claim 10, wherein the quality measurement communicating component is configured to communicate the quality measurement to one or more users.

12. The computerized system of claim 10 further comprising a quality measurement implementing component configured to implement the quality measurement.

13. The computerized system of claim 12, wherein the quality measurement communicating component is configured to communicate the quality measurement to the quality measurement implementing component.

14. One or more computer-readable media having computer-executable instructions embodied thereon that, when executed, perform a method for providing quality measurements based on communications within an instant messenger application, the method comprising:

obtaining at least one frequency attribute and at least one duration attribute, wherein the at least one frequency attribute comprises information associated with a first user'"'"'s communication frequency and the at least one duration attribute comprises information associated with the first user'"'"'s communication duration;

calculating a quality measurement for the first user based on the at least one frequency attribute and the at least one duration attribute, wherein the quality measurement comprises an indication of the quality of one or more communications of the first user; and

communicating the quality measurement to a second user.

15. The one or more computer-readable media of claim 14 further comprising converting the quality measurement to a second quality measurement, wherein the second quality measurement provides a meaningful indication of the quality of one or more communications of the first user.

16. The one or more computer-readable media of claim 14, wherein the first user comprises a source communicator.

17. The one or more computer-readable media of claim 14, wherein the first user comprises a destination communicator.

18. The one or more computer-readable media of claim 14, wherein calculating the quality measurement comprises calculating the quality measurement for a period of time.

19. The one or more computer-readable media of claim 14, wherein the quality measurement is based on the one or more communications of the first user with another communicator.

20. The one or more computer-readable media of claim 14, wherein the quality measurement comprises a global quality measurement, wherein the global quality measurement is based on the one or more communications of the first user with a plurality of communicators.