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Customer service communication system and method

  • US 20090076835A1
  • Filed: 09/19/2007
  • Published: 03/19/2009
  • Est. Priority Date: 09/19/2007
  • Status: Abandoned Application
First Claim
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1. A method for customer information management which utilizes a vehicle-based digital communications system to send and receive information between a vehicle owner or operator and a service provider comprising:

  • a vehicle equipped with a digital communications system capable of communicating with a digital communications carrier, said system also in communication at predetermined intervals with said vehicle operator or owner, said vehicle further provided with an on-board diagnostics sub-system, said sub-system in communication with said digital communications system; and

    a customer information management and analysis controller, said controller in communication with said carrier enabling communication with said communications system and said diagnostics sub-system, enabling said controller to send and receive information between said owner or operator and said service provider.

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