SYSTEM FOR QUEUE AND SERVICE MANAGEMENT
First Claim
1. A system for service queue management, said system comprising:
- a terminal controlled by said system having a processing platform to generate service queue information for a user; and
a mechanism for said user to request or receive said service queue information.
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Accused Products
Abstract
A system for service queue management is disclosed including a terminal controlled by the system having a processing platform to generate service queue information for a user, and a mechanism for the user to request or receive the service queue information. The processing platform preferably transmits promotions related to goods and services associated with the service queue information to a user. The mechanism for the user to request or receive service queue information may preferably include a user'"'"'s mobile communications device or a manually-activated device located on the terminal. Service queue information may include a queue number, next queue number to be issued, estimated wait time for service, a predicted time of service, time of issuance of ticket, predicted queue-waiting time, marketing messages, instructions for use of said ticket dispenser, and average queue-waiting time.
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Citations
25 Claims
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1. A system for service queue management, said system comprising:
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a terminal controlled by said system having a processing platform to generate service queue information for a user; and a mechanism for said user to request or receive said service queue information. - View Dependent Claims (2, 3, 4, 5)
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6. A system for delivering media based on user identification, said system comprising:
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a ticket dispenser controlled by said system for delivering media to a user, said ticket dispenser including at least one display, a control computer, and a mechanism for receiving identification information from a user, wherein upon receipt of said identification information, said control computer authenticates said user and transmits media tailored to said user for viewing by said user. - View Dependent Claims (7, 8, 9, 10, 11)
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12. A ticket dispenser comprising:
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a housing; at least one manually-activated device arranged on said housing, and a communications interface arranged in said housing for interfacing with a control computer controlling operation of said ticket dispenser, wherein said control computer generates queue and service related information for said ticket dispenser. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
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21. A ticket dispenser for managing more than one service queues said ticket dispenser comprising:
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a housing; a plurality of manually-activated devices, wherein each of said plurality of manually-activated devices is associated with a separate service queue; and a communications interface arranged in said housing for interfacing with a control computer controlling operation of said ticket dispenser, wherein upon selection of one of said plurality of manually-activated devices a signal is sent from said ticket dispenser to said control computer to return service queue information associated with said selected manually-activated device. - View Dependent Claims (22)
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23. A system for alerting a user to service queue related information, said system comprising:
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a terminal controlled by said system for transmitting said service queue related information upon said user establishing position in a service queue through said terminal; and a mechanism controlled by said user for receiving said service queue related information. - View Dependent Claims (24, 25)
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Specification