METHOD AND APPARATUS FOR IDENTIFYING AND CLASSIFYING QUERY INTENT
First Claim
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1. A method for identifying query intent, comprising:
- using natural language analysis to identify multiple different queries that use different natural language formations to request similar information;
identifying intent categories for all of the identified queries requesting similar information;
formulating natural language words or phrases, or various combinations of natural language words or phrases, for each of the identified intent categories, the formulated natural language words or phrases summarizing in a natural language word formation a common generalized information request intent for all of the different natural language formations associated with the same intent categories; and
associating intent responses with the formulated natural language words or phrases for each of the intent categories that provide common responses applicable to all of the queries in the same intent categories.
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Abstract
Linguistic analysis is used to identify queries that use different natural language formations to request similar information. Common intent categories are identified for the queries requesting similar information. Intent responses can then be provided that are associated with the identified intent categories. An intent management tool can be used for identifying new intent categories, identifying obsolete intent categories, or refining existing intent categories.
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Citations
20 Claims
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1. A method for identifying query intent, comprising:
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using natural language analysis to identify multiple different queries that use different natural language formations to request similar information; identifying intent categories for all of the identified queries requesting similar information; formulating natural language words or phrases, or various combinations of natural language words or phrases, for each of the identified intent categories, the formulated natural language words or phrases summarizing in a natural language word formation a common generalized information request intent for all of the different natural language formations associated with the same intent categories; and associating intent responses with the formulated natural language words or phrases for each of the intent categories that provide common responses applicable to all of the queries in the same intent categories. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 20)
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11. A search engine, comprising:
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a processor configured to; receive different queries and then conduct a linguistic analysis that identifies different concepts and linguistic characteristics for different natural language word formations in the different queries; identify the received queries having similar information requests according to the identified concepts and linguistic characteristics for multiple different natural language word formations and classify the queries with similar information requests under similar intent categories; formulate natural language words or phrases or different combinations of natural language words or phrases representing each of the intent categories that use a natural language word formation to paraphrase a common generalized information request for the multiple different natural language word informations used in the received queries that are classified under the same intent categories; and the processor further configured to provide common pertinent information responses to all of the similar information requests classified under the same intent categories. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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Specification