CONVERSATION RECOVERY METHOD

• US 20090077243A1
• Filed: 09/14/2007
• Published: 03/19/2009
• Est. Priority Date: 09/14/2007
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Garg, Dinesh, Kambhatla, Nandakishore, Hailpern, Brent, Malkin, Peter K., Wegman, Mark N.
• Application Number:
  US11/855,511
• Publication Number:
  US 20090077243A1
• Time in Patent Office: Days
• US Class Current: 709/228
• CPC Class Codes: H04L 67/14 Session management for real-time applications in data packet communications networks H04L65/1066
• CPC Class Codes: H04L 67/142 Managing session states for stateless protocols; Signalling session states; State transitions; Keeping-state mechanisms
• CPC Class Codes: H04L 67/143 Termination or inactivation of sessions, e.g. event-controlled end of session
• CPC Class Codes: H04M 3/5191 interacting with the Internet

Abstract

A system for recovering from an interruption of communication on a network between computer users which includes a computer network connecting a plurality of users using computers in a communication session. A computer readable medium encoded with a computer program is connected to at least one of the users'"'"' computers for storing generated communication between the users during the communication session. The computer program reconnects the session between the users, and restores the generated communication between the users after detecting an interruption of the session.

Claims

1. A system for recovering from an interruption of communication on a network between computer users, comprising:

a computer network connecting a plurality of users using computers in a communication session; and

a computer readable medium encoded with a computer program embodied therein, and the computer readable medium connected to at least one of the users'"'"' computers for storing generated communications between the users during the communication session, and the computer program reconnecting the session between the users and restoring the generated communications between the users after detecting an interruption of the session between the users.

2. The system of claim 1, wherein the computers include a server including the computer readable medium and a client computer.

3. The system of claim 2, wherein the session is asynchronous.

4. The system of claim 1, further including an application server including the computer readable medium manages the session between the plurality of users.

5. The system of claim 4, wherein a customer service agent is communicating using the server with a customer using a client computer.

6. The system of claim 1, further including a servicing computer including the computer readable medium and communicating with the users computers.

7. The system of claim 1, wherein the program initiates deleting the generated communications of a completed communication session from the computer readable medium.

8. The system of claim 1, wherein the session is synchronous.

9. The system of claim 1, wherein the program provides a link to each of the users to reconnect the session.

10. The system of claim 1, wherein the generated communications include text and/or voice communications.

11. The system of claim 1, wherein the program does not allow reconnection to a previous user by another previous user after expiration of the communication session.

12. The system of claim 11, wherein the expiration of the communication session includes a specified time and/or the communication session has been completed.

13. A method for recovering from an interruption of communication on a network between computer users, comprising:

connecting via a computer network a plurality of users using computers in a communication session;

generating communications between the users during the communication session;

storing the generated communications between the users;

detecting an interruption of the session between the users;

reconnecting the session between the users; and

restoring the generated communications between the users.

14. The method of claim 13, further including blocking reconnection between the users after a specified period of time and/or after completing the session between the users.

15. The method of claim 13, further comprising deleting the generated communication after the communication session is completed.

16. The method of claim 13, wherein reconnecting the session includes sending each of the users a link to reconnect the session, and selecting the link by the users reconnects the session.

17. A computer readable media having computer readable program code embodied therein for executing a method for recovering from an interruption of communication on a network between computer users, the computer readable program code configured for executing method steps comprising:

connecting via a computer network a plurality of users using computers in a communication session;

generating communication between the users during the communication session;

detecting an interruption of the session between the users;

reconnecting the session between the users; and

restoring the generated communication between the users.

18. The method of claim 17, further comprising deleting the generated communication after the communication session is completed.

19. The method of claim 17, wherein reconnecting the sessions includes sending each of the users a link to reconnect the session, and selecting the link by the users reconnects the session.

20. A computer program product embodied in a computer-readable medium encoded with a computer program therein for executing a method for recovering from an interruption of communication on a network between computer users, the computer program product comprising:

displaying generated communications by the users during a communication session;

reconnecting the session between the users after detecting the communication session has been interrupted; and

restoring the generated communication between the users.