METHOD AND SYSTEM FOR AUTOMATICALLY GENERATING A MESSAGE FLOW DIAGRAM

• US 20090083154A1
• Filed: 08/14/2008
• Published: 03/26/2009
• Est. Priority Date: 09/20/2007
• Status: Abandoned Application

• Current Assignee: Upland Software, Inc.
• Original Assignee: Upland Software, Inc.
• Inventors: Rhodes, Christopher, SILK, Matthew, Holland, Britton Michael, Stoe, Craig
• Application Number:
  US12/191,580
• Publication Number:
  US 20090083154A1
• Time in Patent Office: Days
• US Class Current: 705/14.140
• CPC Class Codes: G06Q 30/0212 Chance discounts or incentives
• CPC Class Codes: H04L 12/1895 for short real-time information, e.g. alarms, notifications, alerts, updates
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]

Abstract

A method and system automatically generate entries for a campaign message flow. The method comprises, responsive to a customer request, initiating a campaign, wherein the campaign includes interacting with subscribers via messages. The method comprises receiving customer-inputted parameters defining the campaign. The method comprises automatically generating campaign message flow entries, wherein each campaign message flow entry corresponds to an interaction between a server and a subscriber. The method comprises displaying the campaign message flow entries to the customer.

Claims

1. A method for generating a campaign message flow, comprising:

responsive to a customer request, initiating a campaign, wherein the campaign includes interacting with a subscriber via messages;

responsive to receiving customer-inputted parameters defining the campaign, generating campaign message flow entries in substantially real time from the customer-inputted parameters, wherein each campaign message flow entry corresponds to an interaction with the subscriber;

displaying each campaign message flow entry to the customer when generated.

2. The method of claim 1, further comprising:

pre-populating the parameters and the campaign message flow from a template campaign.

3. The method of claim 1, further comprising:

storing the parameters in an accessible storage medium.

4. The method of claim 1, further comprising:

executing the campaign responsive to a subscriber request, wherein subscriber inputs and server outputs correspond to the campaign message flow.

5. The method of claim 1, wherein a campaign message flow entry is at least one of:

subscriber-inputted keywords, subscriber-inputted short numbers, server-outputted menus, and server-outputted confirmations.

6. The method of claim 1, wherein the parameters include at least one of:

a keyword, opt-in message, scheduling, content to be sent, confirmation message, menu items, and pointers to other sub-words.

7. The method of claim 1, wherein the customer request and parameters are received via a web interface and the campaign message flow is displayed via the web interface.

8. A system for generating a campaign message flow, comprising:

a server in communication with a client over a network, the server configured to

responsive to a customer request, initiate a campaign, wherein the campaign includes interacting with subscribers via messages,

receive customer-inputted parameters defining the campaign,

automatically generate campaign message flow entries, wherein each campaign message flow entry corresponds to an interaction between a server and a subscriber,

display the campaign message flow entries to the customer.

9. The system of claim 8, wherein the server is further configured to

pre-populate the parameters and the campaign message flow from a template campaign.

10. The system of claim 8, wherein the server is further configured to

store the parameters in an accessible storage medium.

11. The system of claim 8, wherein the server is further configured to

execute the campaign responsive to a subscriber request, wherein subscriber inputs and server outputs correspond to the campaign message flow.

12. The system of claim 8, wherein a campaign message flow entry is at least one of:

subscriber-inputted keywords, subscriber-inputted short numbers, server-outputted menus, and server-outputted confirmations.

13. The system of claim 8, wherein the parameters include at least one of:

a keyword, opt-in message, scheduling, content to be sent, confirmation message, menu items, and pointers to other sub-words.

14. The system of claim 8, wherein the customer request and parameters are received via a web interface and the campaign message flow is displayed via the web interface.

15. A computer-readable medium including instructions adapted to execute a method for generating a campaign message flow, the method comprising:

responsive to a customer request, initiating a campaign, wherein the campaign includes interacting with subscribers via messages;

receiving customer-inputted parameters defining the campaign;

automatically generating campaign message flow entries, wherein each campaign message flow entry corresponds to an interaction between a server and a subscriber;

displaying the campaign message flow entries to the customer.

16. The medium of claim 15, the method further comprising:

pre-populating the parameters and the campaign message flow from a template campaign.

17. The medium of claim 15, the method further comprising:

storing the parameters in an accessible storage medium.

18. The medium of claim 15, the method further comprising:

executing the campaign responsive to a subscriber request, wherein subscriber inputs and server outputs correspond to the campaign message flow.

19. The medium of claim 15, wherein a campaign message flow entry is at least one of:

subscriber-inputted keywords, subscriber-inputted short numbers, server-outputted menus, and server-outputted confirmations.

20. The medium of claim 15, wherein the parameters include at least one of:

a keyword, opt-in message, scheduling, content to be sent, confirmation message, menu items, and pointers to other sub-words and the customer request and parameters are received via a web interface and the campaign message flow is displayed via the web interface.