System and Method for Estimating and Storing Skills for Reuse
First Claim
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1. A data processing method, comprising:
- retrieving captured activities from a database based on selected criteria;
determining skills associated with said activities;
determining parameters for said skills based on said activities; and
dynamically storing said updated skills in a database.
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Abstract
A system and method that automatically estimates and chronicles the skills of an individual creating a database of skills that are dynamically updated, and enables the search and viewing of skills along multiple dimensions and at the desired level of detail. The system also provides the playback or reuse of skills such that best practices may be implemented manually or automatically to resolve current problems, and facilitate training and transitioning of resources in order to effectively optimize workforce management. Further, the system automatically reallocates or makes suggestions for the reallocation of resources to meet service level agreement requirements.
42 Citations
20 Claims
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1. A data processing method, comprising:
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retrieving captured activities from a database based on selected criteria; determining skills associated with said activities; determining parameters for said skills based on said activities; and dynamically storing said updated skills in a database. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for estimating and chronicling the skills of an individual, comprising:
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retrieving captured activities from a database based on selected criteria; creating a list of skills for said selected criteria; determining skills associated with said activities; determining parameters for said skills based on said activities; updating said skills based on said parameters and associated activities; and dynamically storing said updated skills in a database. - View Dependent Claims (13, 14)
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15. A system for estimating and chronicling the skills of an individual, comprising:
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at least one database for storing captured activities; means for obtaining selection criteria; means for retrieving captured activities from said database based on said selection criteria; means for determining skills associated with said activities; means for determining parameters for said skills based on said activities; and means for dynamically storing said updated skills in said at least one database.
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16. A computer program product comprising a computer useable medium including a computer readable program, wherein the computer readable program when executed on a computer causes the computer to:
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capture activities performed by at least one user to resolve said problem; chronicle said captured activities; and estimate the skill of said at least one user based on said captured activities. - View Dependent Claims (17, 18, 19, 20)
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Specification