METHOD AND SYSTEM FOR VEHICLE SERVICE APPOINTMENTS BASED ON DIAGNOSTIC TROUBLE CODES
First Claim
1. A system for scheduling a vehicle service appointment, comprising:
- a sensor for detecting a trigger event;
a transmitter;
a receiver;
a processor module operatively coupled to the sensor, the transmitter, and the receiver; and
a memory module operatively coupled to the processor module, the memory module comprising executable code for the processor module to;
generate a plurality of diagnostic trouble codes (DTCs) in response to the detected trigger event;
analyze the DTCs to determine an underlying problem; and
command the transmitter to transmit an appointment request and information regarding the DTCs to an appointment scheduling center;
wherein the receiver receives a proposed date/time slot from the appointment scheduling center.
1 Assignment
0 Petitions
Accused Products
Abstract
Methods and systems are provided for the analysis of one or more diagnostic trouble codes (DTCs), and for the scheduling of vehicle service appointments based at least in part on the DTC analysis. The method involves analyzing the received DTCs to determine an underlying problem. Once the underlying problem is determined, the parts and estimated repair time needed to repair the problem is determined. In one approach, the selection of the proposed slot for the service appointment involves coordinating numerous factors, such as the availability of needed parts, the user'"'"'s scheduling preferences, and the availability of slots in the dealer'"'"'s service schedule.
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Citations
20 Claims
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1. A system for scheduling a vehicle service appointment, comprising:
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a sensor for detecting a trigger event; a transmitter; a receiver; a processor module operatively coupled to the sensor, the transmitter, and the receiver; and a memory module operatively coupled to the processor module, the memory module comprising executable code for the processor module to; generate a plurality of diagnostic trouble codes (DTCs) in response to the detected trigger event; analyze the DTCs to determine an underlying problem; and command the transmitter to transmit an appointment request and information regarding the DTCs to an appointment scheduling center; wherein the receiver receives a proposed date/time slot from the appointment scheduling center. - View Dependent Claims (2, 3, 4, 5)
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6. A system for scheduling a vehicle service appointment, comprising:
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a transmitter; a receiver adapted to receive a plurality of diagnostic trouble codes (DTCs) from a vehicle; a processor module operatively coupled to the transmitter and the receiver; and a memory module operatively coupled to the processor module, the memory module comprising executable code for the processor module to; analyze the received DTCs to determine an underlying problem; determine parts needed to repair the underlying problem; estimate time needed to repair the underlying problem; identify a servicing dealer; and select a proposed date/time slot for the service appointment with the identified servicing dealer based at least in part on the parts and the estimated time needed to repair the underlying problem; wherein the transmitter transmits the proposed date/time slot to the vehicle. - View Dependent Claims (7, 8, 9, 10)
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11. A method for scheduling a service appointment for a vehicle, comprising:
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detecting a trigger event; generating a plurality of diagnostic trouble codes (DTCs) in response to the detected trigger event; analyzing the DTCs to determine an underlying problem; transmitting an appointment request and information regarding the DTCs from the vehicle to an appointment scheduling center; and receiving a proposed date/time slot for the service appointment. - View Dependent Claims (12, 13, 14, 15)
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16. A method for scheduling a service appointment for a vehicle, comprising:
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receiving a plurality of diagnostic trouble codes (DTCs); analyzing the received DTCs to determine an underlying problem; determining parts needed to repair the underlying problem; estimating time needed to repair the underlying problem; identifying a servicing dealer; and selecting a proposed date/time slot for the service appointment with the identified servicing dealer based at least in part on the parts and the estimated time needed to repair the underlying problem. - View Dependent Claims (17, 18, 19, 20)
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Specification