METHOD AND SYSTEM FOR PERSONALIZING COMMUNICATION ITEMS

• US 20090089654A1
• Filed: 09/27/2007
• Published: 04/02/2009
• Est. Priority Date: 09/27/2007
• Status: Abandoned Application

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Wittig, Frank, Wagner, Dirk, Juschkova, Tamara
• Application Number:
  US11/862,782
• Publication Number:
  US 20090089654A1
• Time in Patent Office: Days
• US Class Current: 715/223
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

Methods and systems are described for personalizing communication items. An example system may include a personalized communication manager including a template information manager configured to obtain template information associated with a personalized communication item via one or more application programming interfaces, and a hierarchical template manager configured to generate a hierarchical template including a description of an execution service associated with the personalized communication item based on the template information. The execution service may be configured to provide the personalized communication item to a target recipient based on the hierarchical template.

Claims

1. A system comprising:

a personalized communication manager including;

a template information manager configured to obtain template information associated with a personalized communication item via one or more application programming interfaces, and

a hierarchical template manager configured to generate a hierarchical template including a description of an execution service associated with the personalized communication item based on the template information, wherein the execution service is configured to provide the personalized communication item to a target recipient based on the hierarchical template.

2. The system of claim 1 wherein the personalized communication manager further comprises:

a template update manager configured to update the hierarchical template via a user interface.

3. The system of claim 1 wherein the hierarchical template manager is configured to generate the hierarchical template according to a hierarchical ordering based on one or more of:

one or more attribute structures associated with the personalized communication item,

one or more methods associated with the personalized communication item, or

one or more relations associated with the personalized communication item.

4. The system of claim 1 wherein:

the template information manager is configured to update the template information via a user interface.

5. The system of claim 1 wherein the personalized communication manager further comprises:

a communication test manager configured to generate test personalized communication items based on the hierarchical template for review by a user of the system.

6. The system of claim 1 wherein the personalized communication manager further comprises:

a template information database configured to store the template information;

a hierarchical template database configured to store the hierarchical template; and

a template update manager configured to update the hierarchical template based on user input, and store the updated hierarchical template in the hierarchical template database, wherein

the template information manager is configured to update the template information based on user input, and store the updated template information in the template information database.

7. The system of claim 1 wherein:

the hierarchical template includes one or more of;

one or more variables indicating one or more attributes associated with the target recipient;

one or more condition indicators indicating conditions for including predetermined content in the personalized communication item;

one or more indicators of data values, attachments, hyperlink tracking, response tracking, personalized subject lines, or subscriptions to newsletters for inclusion in the personalized communication item.

8. The system of claim 1 wherein:

the personalized communication item includes one or more of an email message, a facsimile message, a letter, a personalized web page, or an electronic text message.

9. The system of claim 1 wherein:

the personalized communication item includes a business message personalized based on personal information associated with a client associated with a business entity.

10. The system of claim 1 wherein:

the execution service is configured to generate the personalized communication item based on the template information.

11. The system of claim 1 wherein:

the personalized communication item includes one or more of a uniform resource locator (URL), an indicator of a channel associated with a communication transmission, or a language indicator associated with the personalized communication item.

12. The system of claim 11 wherein:

the URL includes a tracking URL;

the indicator of the channel indicates one or more of email, facsimile, letter, personalized web page, Short Message Service (SMS), file export, or electronic text message; and

the language indicator indicates a language understood by one or more of the target recipient or a user of the system.

13. A system comprising:

a database layer configured to store template information associated with a personalized communication item and a template including a description of an execution service associated with the personalized communication item based on the template information, wherein the execution service is configured to provide the personalized communication item to a target recipient based on the hierarchical template;

an interaction controller including one or more application programming interfaces and a user interface configured to receive user input associated with the template and template information;

a business logic controller configured to obtain the template information via the interaction controller; and

a persistency controller configured to store and retrieve information associated with the database layer.

14. The system of claim 13 wherein:

the interaction controller is configured to receive requests for updating the template and template information.

15. The system of claim 13 wherein:

the interaction controller is configured to receive requests for one or more of creating, reading, updating, or deleting information elements associated with the template.

16. The system of claim 13 wherein:

the persistency controller is configured to store and retrieve information associated with the database layer in binary format.

17. A method comprising:

obtaining template information associated with a personalized communication item via one or more application programming interfaces; and

generating a hierarchical template including a description of an execution service associated with the personalized communication item based on the template information, wherein the execution service is configured to provide the personalized communication item to a target recipient based on the hierarchical template.

18. The method of claim 17 and further comprising:

updating the hierarchical template via a user interface.

19. The method of claim 17 wherein:

generating the hierarchical template includes generating the hierarchical template according to a hierarchical ordering based on one or more of;

one or more attribute structures associated with the personalized communication item,

one or more methods associated with the personalized communication item, or

one or more relations associated with the personalized communication item.

20. The method of claim 17 and further comprising:

updating the template information via a user interface.

21. The method of claim 17 and further comprising:

storing the template information in a template information database;

storing the hierarchical template in a hierarchical template database;

updating the template information based on user input, the updated template information stored in the template information database; and

updating the hierarchical template based on user input, the updated hierarchical template stored in the hierarchical template database.

22. The method of claim 17 wherein:

the hierarchical template includes one or more of;

one or more variables indicating one or more attributes associated with the target recipient;

one or more condition indicators indicating conditions for including predetermined content in the personalized communication item;

one or more indicators of data values, attachments, hyperlink tracking, response tracking, personalized subject lines, or subscriptions to newsletters for inclusion in the personalized communication item.

23. The method of claim 17 wherein:

the personalized communication item includes one or more of an email message, a facsimile message, a letter, a personalized web page, a Short Message Service (SMS) message, a message included in a file export, or an electronic text message.