SYSTEMS AND METHODS FOR MAINTENANCE KNOWLEDGE MANAGEMENT

• US 20090094028A1
• Filed: 10/04/2007
• Published: 04/09/2009
• Est. Priority Date: 10/04/2007
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Schmidt, Brian, Thomas, George
• Granted Patent: US 8,090,580 B2
• Time in Patent Office: Days
• US Class Current: 704/235
• CPC Class Codes: G06F 16/685 using automatically derived transcript of audio data, e.g. lyrics speech recognition G10L15/00
• CPC Class Codes: G06F 16/7844 using original textual content or text extracted from visual content or transcript of audio data
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence

Abstract

Knowledge-based information can be captured and processed to create a library of such knowledge. A maintenance worker performing a task for an asset can record audio and/or video information during the performance, and can upload the recording to a maintenance system. The system processes the recording to produce a text file corresponding to any speech during the recording, and generates a search index allowing the text file to be searched by a user. If the task is performed in the context of a work order, for example, information from the work order can be associated with the text file so that a user can search by text search, keyword, task, or other such information. A user then can locate and access the text file and/or the corresponding recording for playback.

Claims

1. A method in a computer network of managing knowledge-based information, comprising:

receiving a recording file from a user, the recording file including at least one of audio and video information relating to performance of a task;

processing the recording file to generate a text file including information contained in the recording file;

storing the recording file and the text file; and

allowing a subsequent user to search for at least one of the text file and the recording file.

2. A method according to claim 1, wherein:

processing the recording file includes using a speech-to-text application to generate text for any speech included in the recording file.

3. A method according to claim 1, further comprising:

generating a search index for the text file.

4. A method according to claim 1, wherein:

the task includes maintenance of an asset by a technician.

5. A method according to claim 1, wherein the task is related to a work order, and further comprising:

extracting properties from the work order and associating the properties with the text file.

6. A method according to claim 1, further comprising:

inserting a link into the text document allowing the user to access the recording file.

7. A method according to claim 1, further comprising:

inserting time stamps in the text file corresponding to time points in the recording information.

11. A method according to claim 1, wherein:

the task includes maintenance of an asset by a technician.

23. A method according to claim 1, wherein:

the search information includes at least one of index information, user information, asset information, task information, and work order information.

8. A system of managing knowledge-based information, the system including a processor and memory storing instructions that, when executed by the processor, cause the system to:

receive a recording file from a user, the recording file including at least one of audio and video information relating to performance of a task;

process the recording file to generate a text file including information contained in the recording file;

store the recording file and the text file; and

allow a subsequent user to search for at least one of the text file and the recording file.

9. A system according to claim 8, wherein the instructions for processing the recording file further cause the system to use a speech-to-text application to generate text for any speech included in the recording file.

10. A system according to claim 8, wherein the instructions further cause the system to:

generate a search index for the text file.

12. A system according to claim 8, wherein the instructions further cause the system to:

extract properties from the work order and associating the properties with the text file.

13. A system according to claim 8, wherein the instructions further cause the system to:

insert a link into the text document allowing the user to access the recording file.

14. A system according to claim 8, wherein the instructions further cause the system to:

insert time stamps in the text file corresponding to time points in the recording information.

15. A computer program product embedded in a computer readable medium for managing knowledge-based information, comprising:

computer code for receiving a recording file from a user, the recording file including at least one of audio and video information relating to performance of a task;

computer code for processing the recording file to generate a text file including information contained in the recording file;

computer code for storing the recording file and the text file; and

computer code for allowing a subsequent user to search for at least one of the text file and the recording file.

16. A computer program product according to claim 15, wherein:

computer code for processing the recording file includes computer code for using a speech-to-text application to generate text for any speech included in the recording file.

17. A computer program product according to claim 15, further comprising:

computer code for generating a search index for the text file.

18. A computer program product according to claim 15, wherein:

the task includes maintenance of an asset by a technician.

19. A computer program product according to claim 15, wherein the task is related to a work order, and further comprising:

computer code for extracting properties from the work order and associating the properties with the text file.

20. A computer program product according to claim 15, further comprising:

computer code for inserting a link into the text document allowing the user to access the recording file.

21. A computer program product according to claim 15, further comprising:

computer code for inserting time stamps in the text file corresponding to time points in the recording information.

22. A method for providing knowledge-based information, comprising:

storing a recording file including at least one of audio and video information recorded by a first user and relating to performance of a task;

storing a text file generated by processing the recording file to extract text information;

storing search information for the recording file and the text file; and

allowing a subsequent user to search for at least one of the text file and the recording file using the search information.

24. A method of providing maintenance information for an asset type, comprising:

receiving a request for maintenance information for an asset type from a user;

locating maintenance information related to an asset type; and

displaying the maintenance information to a user,

wherein the displayed maintenance information includes three types of information, the types of information including links to recording files recorded by a maintenance user during performance of maintenance for that asset type, links to text files generated by processing the recorded files to extract text information, and links to work orders for that asset type.