Ordering directory assistance search results by local popularity of search results

• US 20090094235A1
• Filed: 09/24/2008
• Published: 04/09/2009
• Est. Priority Date: 09/24/2007
• Status: Abandoned Application

• Current Assignee: Jingle Networks Incorporated (Marchex Incorporated)
• Original Assignee: Jingle Networks Incorporated (Marchex Incorporated)
• Inventors: Petropoulos, John, Joyce, Arni J., Kliger, Scott A., White, Gregory T.
• Application Number:
  US12/284,722
• Publication Number:
  US 20090094235A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/24578 using ranking
• CPC Class Codes: H04M 3/4931 Directory assistance systems

Abstract

A platform for ordering search results according to result popularity a directory assistance service, itself, to determine the popularity of the listings associated with a particular category and, therefore, the order in which those listings should be delivered resulting from a category search. Priority may be determined by the popularity of each search result. For example, directory assistance users in a particular location will likely know which businesses have a reputation for providing the best service or highest-quality products. Such factors will determine the popularity of these businesses. Businesses that are more popular are likely to be selected more frequently from the category search results than those that are less popular. The system may examine the history of search results for each listing and order the results of a particular category search according to the number of historical requests for each returned listing.

Claims

1. A method of ordering search results in response to a directory assistance search request by a directory assistance user in a public telecommunication network, comprising:

examining the search request to identify a category associated with the search request;

searching a database for search results categorized with the category, the search results including a geographic value and a popularity value, the popularity value being indicative of a number of selections of the respective search result when returned as a search result of previous search requests made by previous directory assistance users with locations proximate to a location associated with the directory assistance user;

returning search results categorized within the category and having geographic values within a distance from the location associated with the directory assistance user; and

ordering the returned search results according to their respective popularity values.

2. The method of claim 1 further comprising determining the location associated with the directory assistance user by querying a reverse Automatic Number Identifier (ANI) lookup database with a telephone number associated with the user.

3. The method of claim 1 further comprising determining the location associated with the directory assistance user by emergency location (e911) information associated with the directory assistance user.

4. The method of claim 1 further comprising determining the location associated with the directory assistance user by examining a response to a directory assistance user prompt.

5. The method of claim 4 wherein the response to the directory assistance user prompt is a geographic location of the directory assistance user.

6. The method of claim 4 wherein the response to the directory assistance user prompt is a geographic location different than a geographic location of the directory assistance user.

7. The method of claim 1 wherein the distance from the location associated with the directory assistance user is a preconfigured value.

8. The method of claim 1 further comprising determining the distance from the location associated with the directory assistance user by examining a response to a directory assistance user prompt.

9. The method of claim 1 wherein the geographic value associated with each search result includes a geographic location of the search result.

10. The method of claim 1 further comprising determining the geographic value associated with each search result according to an area defined by a geographic location of the search result and its respective popularity value.

11. The method of claim 1 further comprising determining the geographic value associated with each search result according to an area defined by a geographic location of the search result, its respective popularity value, and a weighting multiplier.

12. The method of claim 1 further comprising:

maintaining each popularity value in the database; and

incrementing the popularity value of a search result selected from the ordered search results by the directory assistance user to indicate the further selection by the directory assistance user.

13. The method of claim 1 further comprising:

determining the popularity value of a search result by examining records of search results of previous search requests to determine the number of selections of each respective returned search result.

14. A system for ordering search results in response to a directory assistance search request by a directory assistance user in a public telecommunication network, comprising:

a database; and

a processing station configured to examine the search request to identify a category associated with the search request;

search the database for search results categorized within the category, the search results including a geographic value and a popularity value indicative of a number of selections of the respective search result when returned as a search result of previous search requests made by previous directory assistance users with locations proximate to a location associated with the directory assistance user;

return search results categorized within the category and having geographic values within a distance from the location associated with the directory assistance user; and

order the returned search results according to their respective popularity values.

15. The system of claim 14 where the processing station is further configured to determine the location associated with the directory assistance user by querying a reverse Automatic Number Identifier (ANI) lookup database with a telephone number associate with the user.

16. The system of claim 14 wherein the processing station is further configured to determine the location associated with the directory assistance user by emergency location information (e911) associated with the directory assistance user.

17. The system of claim 14 wherein the processing station is further configured to determine the location associated with the directory assistance user by examining a response to a directory assistance user prompt.

18. The system of claim 17 wherein the response to the directory assistance user prompt is a geographic location of the directory assistance user.

19. The system of claim 17 wherein the response to the directory assistance user prompt is a geographic location different than a geographic location of the directory assistance user.

20. The system of claim 14 wherein the distance from the location associated with the directory assistance user is a preconfigured value.

21. The system of claim 14 wherein the processing station is further configured to determine the distance from the location associated with the directory assistance user by examining a response to a directory assistance user prompt.

22. The system of claim 14 wherein the geographic value associated with each search result includes a geographic location of the search result.

23. The system of claim 14 wherein the processing station is further configured to determine the geographic value associated with each search result according to an area defined by a geographic location of the search result and its respective popularity value.

24. The system of claim 14 wherein the processing station is further configured to determine the geographic value associated with each search result according to an area defined by a geographic location of the search result, its respective popularity value, and a weighting multiplier.

25. The system of claim 14 wherein the processing station is further configured to maintain each popularity value in the database, and increment the popularity value of a search result selected from the ordered search results by the directory assistance user to indicate the further selection by the directory assistance user.

26. The system of claim 14 wherein the processing station is further configured to determine the popularity value of a search result by examining records of search results of previous search requests to determine the number of selections of each respective returned search result.

27. A system for ordering search results in response to a directory assistance search request by a directory assistance user in a public telecommunication network, comprising:

a database;

means for examining the search request to identify a category associated with the search request;

means for searching a database for search results categorized with the category, the search results including a geographic value and a popularity value, the popularity value being indicative of a number of selections of the respective search result when returned as a search result of previous search requests made by previous directory assistance users with locations proximate to a location associated with the directory assistance user;

means for returning search results categorized within the category and having geographic values within a distance from the location associated with the directory assistance user; and

means for ordering the returned search results according to their respective popularity values.