BOUNDED-DEFERRAL POLICIES FOR GUIDING THE TIMING OF ALERTING, INTERACTION AND COMMUNICATIONS USING LOCAL SENSORY INFORMATION

• US 20090099992A1
• Filed: 10/27/2008
• Published: 04/16/2009
• Est. Priority Date: 03/16/2000
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Horvitz, Eric J.
• Granted Patent: US 8,566,413 B2
• Time in Patent Office: Days
• US Class Current: 706/46
• CPC Class Codes: G05B 19/404 characterised by control arrangements for compensation, e.g. for backlash, overshoot, tool offset, tool wear, temperature, machine construction errors, load, inertia G05B19/19, G05B19/41 take precedence
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 67/12 specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/51 Discovery or management thereof, e.g. service location protocol [SLP] or web services
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04L 67/55 Push-based network services
• CPC Class Codes: H04L 67/61 taking into account QoS or priority requirements
• CPC Class Codes: H04L 67/62 Establishing a time schedule for servicing the requests
• CPC Class Codes: H04L 67/63 Routing a service request depending on the request content or context
• CPC Class Codes: H04L 67/75 Indicating network or usage conditions on the user display
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/029 Location-based management or tracking services

Abstract

The present invention relates to a system and method to facilitate communications of important messages, communications, or interactions. Policies are introduced that consider a user'"'"'s current situation, including the cost of interrupting the user, or directly sensed surrogates for such a cost, and decide on a suitable time, within a deadline for delivering the information or establishing a communication. Deadlines for delivery are determined based on the urgency of the information that is inferred or detected from the message sender, type, and content. If a suitable context is not detected within a deadline, the information is delivered at the deadline. If it is determined that a suitable context will not achieved within a deadline, the information is transmitted immediately. Suitable contexts for delivery can be determined via the use of one or more sensors on or near endpoint devices, including accelerometers, microphones, touch sensing, and gaze and head pose detection. Other information, including appointment status as indicated on a user'"'"'s calendar, the time of day, and previously assessed patterns of availability can be employed in decisions about the deferral of alerts. Endpoint sensors, calendar information, and patterns of availability also may used to identify the likelihood that information will be received at a device. Such information can be passed back directly or in a summary form as the likelihood of transmission success to a central notification manager or used locally in decisions about the salience and repetition of alerting.

Claims

1. A method for conveying user information, the method comprising:

receiving first parameters from a plurality of parameter sources associated with a user, wherein the first parameters comprise contextual information describing an attentional focus of the user;

inferring an attentional state of the user based upon the first parameters received from the plurality of parameter sources associated with the user;

receiving second parameters from a plurality of device sensors associated with the user, wherein the second parameters comprise information about a device type and a pattern of usage of a device by the user;

inferring a location state of the user based upon the second parameters received from the plurality of device sensors associated with the user; and

summarizing the attentional state and the location state of the user.

2. The method of claim 1 further comprising:

providing a summary of the attentional state and a summary of the location state to a computer system.

3. The method of claim 1 wherein the device is an endpoint device.

4. The method of claim 1 wherein the attentional state indicates an availability of the user.

5. The method of claim 1 wherein the first parameters comprise information from the user'"'"'s calendar.

6. The method of claim 1 wherein the first parameters comprise information about a scheduled meeting.

7. The method of claim 1 wherein the second parameters comprise information about the location of the device.

8. A system for conveying user information, the system comprising:

a first computer system configured to;

receive first parameters from a plurality of parameter sources associated with a user, wherein the first parameters comprise contextual information describing an attentional focus of the user;

infer an attentional state of the user based upon the first parameters received from the plurality of parameter sources associated with the user;

receive second parameters from one or more device sensors associated with the user, wherein the second parameters comprise information about a device type and a pattern of usage of a device by the user;

infer a location state of the user based upon the second parameters received from the one or more device sensors associated with the user; and

summarize the attentional state and location state of the user; and

a second computer system configured to;

transmit a plurality of parameters including at least one of the first parameters and the second parameters to the first computing device.

9. The system of claim 8 wherein the first computer system is further configured to:

provide a summary of the attentional state and a summary of the location state of the user to a third computer system.

10. The system of claim 9 wherein the summary of the attentional state indicates an availability of the user.

11. The system of claim 8 wherein the device is an endpoint device.

12. The system of claim 8 wherein the first parameters comprise information from the user'"'"'s calendar.

13. The system of claim 8 wherein the first parameters comprise information about a scheduled meeting.

14. The system of claim 8 wherein the second parameters comprise information about the location of the device.

15. A method for conveying user information, the method comprising:

transmitting first parameters associated with a user, wherein the first parameters comprise contextual information describing an attentional focus of the user;

transmitting second parameters associated with the user, wherein the second parameters comprise information about a device type and a pattern of usage of a device by the user;

receiving a summary of an attentional state of the user, the attentional state being determined using the first parameters; and

receiving a summary of a location state of the user, the location state being determined using the second parameters.

16. The method of claim 15 wherein the first parameters comprise information from a user'"'"'s calendar.

17. The method of claim 15 wherein the first parameters comprise information about a scheduled meeting.

18. The method of claim 15 wherein the summary of attentional state indicates an availability of the user.

19. The method of claim 15 wherein the second parameters comprise information about the location of the device.

20. The method of claim 15 wherein the device is an endpoint device.