APPARATUS SYSTEM AND METHOD FOR RESPONDING TO WEB FORM INQUIRIES
First Claim
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1. A method for responding to web form inquiries, the method comprising:
- providing a web form to a user via a browser displayable web page, the web form configured to prompt the user for contact data;
receiving contact data associated with the user via the web form;
retrieving additional data associated with the user, the additional data selected from the group consisting of web analytics data, reverse lookup data, credit check data, web site data, web site rank information, do-not-call registry data, and background check information.associating the user with a preferred contact plan, the preferred contact plan comprising;
a preferred contact time;
a preferred contact method;
at least one backup contact time; and
at least one backup contact method; and
contacting the user in accordance with the preferred contact plan.
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Abstract
An apparatus, system, and method are disclosed for generating contact plans and responding to web form inquires using the contact plans.
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Citations
21 Claims
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1. A method for responding to web form inquiries, the method comprising:
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providing a web form to a user via a browser displayable web page, the web form configured to prompt the user for contact data; receiving contact data associated with the user via the web form; retrieving additional data associated with the user, the additional data selected from the group consisting of web analytics data, reverse lookup data, credit check data, web site data, web site rank information, do-not-call registry data, and background check information. associating the user with a preferred contact plan, the preferred contact plan comprising; a preferred contact time; a preferred contact method; at least one backup contact time; and at least one backup contact method; and contacting the user in accordance with the preferred contact plan. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for responding to web form inquiries, the system comprising:
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a web server configured to provide a web form to a user via a browser displayable web page, the web form configured to prompt the user for contact data selected from the group consisting of a name, an address, at least one phone number, at least one fax number, at least one email address, an instant messaging address, address referral data, availability data, and interest data; the web server further configured to receive contact data associated with the user in response to the user submitting the web form; a data server configure to retrieve additional data associated with the user, the additional data selected from the group consisting of web analytics data, reverse lookup data, credit check data, web site data, web site rank information, do-not-call registry data, and background check information. the data server further configured to associate the user with a preferred contact plan, the preferred contact plan comprising; a preferred contact time; a preferred contact method; at least one backup contact time; and at least one backup contact method; and a contact server configured to contact the user in accordance with the preferred contact plan and deliver information on the user to an agent. - View Dependent Claims (12, 13)
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14. An apparatus to develop a contact plan for responding to web form inquiries, the apparatus comprising:
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a data collection module configured to receive a plurality of contact attempt records corresponding to inquiries for at least one web form, the contact attempt records comprising time information, user information, contact method information, and contact outcome information; a data analysis module configured to analyze the contact attempt records to find correlations between the contact outcome information and the time information, user information, and contact method information; and a contact plan generation module configured to receive the correlations and formulate a plurality of contact plans, each of the plurality of contact plans comprising a contact time and a contact method. - View Dependent Claims (15)
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16. A method to develop a contact plan for responding to web form inquiries, the operations comprising:
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receiving a plurality of contact attempt records corresponding to inquiries for at least one web form, the contact attempt records comprising time information, user information, contact method information, and contact outcome information; analyzing the contact attempt records to find correlations between the contact outcome information and the time information, user information, and contact method information; using the correlations to formulate a plurality of contact plans each of the plurality of contact plans comprising a contact time and a contact method; analyzing additional contact attempt records, additional associated customer information, and the plurality of contact plans to formulate an enhanced plurality of contact plans. - View Dependent Claims (17, 18, 19, 20, 21)
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Specification