Call Screening Via Observing Called-Party Behavior

• US 20090103701A1
• Filed: 10/17/2007
• Published: 04/23/2009
• Est. Priority Date: 10/17/2007
• Status: Abandoned Application

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Singh, Navjot, Garg, Sachin
• Application Number:
  US11/874,162
• Publication Number:
  US 20090103701A1
• Time in Patent Office: Days
• US Class Current: 379/142.40
• CPC Class Codes: H04M 2201/10 Logic circuits
• CPC Class Codes: H04M 2201/36 Memories
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

A method is disclosed that enables the screening of unwanted telephone calls, such as voice or video calls, for one or more called parties. In accordance with the illustrative embodiment of the present invention, an anti-SPAM system receives signaling information for one or more telephone calls made to one or more called parties by a calling party. Although the calling party can be a human caller, in a SPAM-over-Internet-Telephony context the calling party can alternatively be a server or other network element that originates SPAM voice calls for advertising purposes; both possibilities are accounted for in the illustrative embodiment. The anti-SPAM system then observes the behavior of the called party or parties that is exhibited in response to receiving the telephone calls. Based on the observed behavior, the anti-SPAM system then updates one or more rules for handling future telephone calls made to the protected called parties.

Claims

1. A method comprising:

receiving, at a data-processing system, signaling information for a first telephone call made to a called party;

observing a behavior of the called party in response to the called party receiving the first telephone call; and

updating a rule for handling a second telephone call to the called party, based on the behavior observed.

2. The method of claim 1 wherein both the first telephone call and the second telephone call are from a first calling party.

3. The method of claim 2 wherein the rule for handling of the second telephone call comprises, when the called party disconnected from the first telephone call within a predetermined time interval after having answered, identifying all calls from the first calling party as being blocked.

4. The method of claim 2 wherein the rule for handling of the second telephone call comprises, when the first telephone call is the Nth call from the first calling party that the called party has not answered, identifying all subsequent calls from the first calling party as being blocked, wherein N is a predetermined integer greater than one.

5. The method of claim 2 wherein the rule for handling of the second telephone call comprises:

identifying the second telephone call as being blocked;

playing a message to the first calling party to enter a predetermined code; and

when the predetermined code is received from the first calling party, identifying the second telephone call as being allowed.

6. The method of claim 2 wherein the rule for handling of the second telephone call comprises:

forwarding the second telephone call to the called party; and

when one or more calls from the first calling party have been identified as being blocked, playing a first ringtone to the called party to indicate the incoming second telephone call.

7. The method of claim 5 further comprising:

forwarding a third telephone call from a second calling party to the called party; and

when one or more calls from the second calling party have been identified as being allowed, playing a second ringtone to the called party to indicate the incoming third telephone call.

8. A method comprising:

receiving, at a data-processing system, signaling information for a first telephone call made to a first called party;

observing a behavior of the first called party in response to the first called party receiving the first telephone call; and

updating a rule for handling a second telephone call to a second called party, based on the behavior observed of the first called party.

9. The method of claim 8 wherein both the first telephone call and the second telephone call are from a first calling party.

10. The method of claim 9 wherein the rule for handling of the second telephone call to the second called party comprises, when the first called party disconnected from the first telephone call within a predetermined time interval after having answered, identifying all calls from the first calling party as being blocked.

11. The method of claim 9 wherein the rule for handling of the second telephone call to the second called party comprises, when the first telephone call is the Nth call from the first calling party that the first called party has not answered, identifying all subsequent calls from the first calling party as being blocked, wherein N is a predetermined integer greater than one.

12. The method of claim 9 wherein the rule for handling of the second telephone call to the second called party comprises:

identifying the second telephone call as being blocked;

playing a message to the first calling party to enter a predetermined code; and

when the predetermined code is received from the first calling party, identifying the second telephone call as being allowed.

13. The method of claim 9 wherein the rule for handling of the second telephone call comprises:

forwarding the second telephone call to the second called party; and

when one or more calls from the first calling party have been identified as being blocked, playing a first ringtone to the second called party to indicate the incoming second telephone call.

14. The method of claim 13 further comprising:

forwarding a third telephone call from a second calling party to the second called party; and

when one or more calls from the second calling party have been identified as being allowed, playing a second ringtone to the second called party to indicate the incoming third telephone call.

15. A method comprising:

receiving, at a data-processing system, i) signaling information for a first telephone call made to a first called party and ii) signaling information for a second telephone call made to a second called party;

observing i) a first behavior of the first called party in response to the first called party receiving the first telephone call and ii) a second behavior of the second called party in response to receiving the second telephone call; and

updating a rule for handling a third telephone call to either the first called party or the second called party, based on both the first behavior and the second behavior observed.

16. The method of claim 15 wherein both the first telephone call and the second telephone call are from a first calling party.

17. The method of claim 16 wherein the rule for handling of the third telephone call comprises, when the first called party disconnected from the first telephone call within a predetermined time interval after having answered, identifying all calls from the first calling party as being blocked.

18. The method of claim 16 wherein the rule for handling of the third telephone call comprises, when the first telephone call is the Nth call from the first calling party that either the first called party or the second called party has not answered, identifying all subsequent calls from the first calling party as being blocked, wherein N is a predetermined integer greater than one.

19. The method of claim 16 wherein the rule for handling of the third telephone call comprises:

identifying the third telephone call as being blocked;

playing a message to the first calling party to enter a predetermined code; and

when the predetermined code is received from the first calling party, identifying the third telephone call as being allowed.

20. The method of claim 16 wherein the rule for handling of the third telephone call comprises:

forwarding the third telephone call to the second called party; and

when one or more calls from the first calling party have been identified as being blocked, playing a first ringtone to indicate the incoming third telephone call as being blocked.