SYSTEM AND METHOD FOR MAKING THIRD PARTY PICKUP AVAILABLE TO RETAIL CUSTOMERS

• US 20090106034A1
• Filed: 10/19/2007
• Published: 04/23/2009
• Est. Priority Date: 10/19/2007
• Status: Abandoned Application

• Current Assignee: Transform Sr Brands, LLC (ESL Investments, Inc.)
• Original Assignee: Sears Brands LLC (Sears Holdings Corporation)
• Inventors: Long, John, Guastaferro, Tim, Giacalone, Tom
• Application Number:
  US11/875,354
• Publication Number:
  US 20090106034A1
• Time in Patent Office: Days
• US Class Current: 705/346
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/0281 Customer communication at a business location, e.g. providing product or service information, consulting

Abstract

Third party pickup for an ordered item is made available to a customer by authenticating the identity of the customer. The identity of the customer is authenticated by retrieving information associated with the customer from a public record; posing a question to the customer based upon the retrieved information; receiving a response to the question from the customer; and evaluating the received response to determine if the response achieves a threshold score.

Claims

1. A method for making third party pickup available to a customer having an identity, comprising:

receiving at a retailer from the customer an order for an item;

attempting to authenticate the identity of the customer; and

allowing a third party to pickup the ordered item in lieu of the customer at a pickup point associated with the retailer if the identity of the customer is authenticated.

2. The method as recited in claim 1, wherein attempting to authenticate the identity of the customer comprises:

retrieving information associated with the customer from a public record;

posing a question to the customer based upon the retrieved information;

receiving a response to the question from the customer; and

evaluating the received response to determine if the identity of the customer is to be authenticated.

3. The method as recited in claim 2, wherein attempting to authenticate the identity of the customer comprises communicating with the customer via a computing device.

4. The method as recited in claim 2, wherein attempting to authenticate the identity of the customer comprises communicating with the customer via a telephone.

5. The method as recited in claim 1, comprising providing to the third party a notification that the third party is intended to pickup the ordered item.

6. The method as recited in claim 5, wherein the notification comprises an electronic message.

7. The method as recited in claim 6, wherein the notification comprises an indicia for use by the retailer in processing pickup of the ordered item.

8. The method as recited in claim 7, wherein the indicia comprises a barcode.

9. The method as recited in claim 6, comprising transmitting the notification as an sms message.

10. The method as recited in claim 6, comprising transmitting the notification as an email message.

11. The method as recited in claim 5, wherein the notification comprises a telephonic message.

12. The method as recited in claim 1, comprising providing to the customer a forwardable notification that the third party is intended to pickup the ordered item.

13. The method as recited in claim 12, wherein the forwardable notification comprises an electronic message.

14. The method as recited in claim 12, wherein the forwardable notification comprises a gift message.

15. The method as recited in claim 1, comprising providing to the third party a notification that the ordered item is ready for pickup.

16. The method as recited in claim 5, comprising receiving from the customer information for use in providing the notification to the third party.

17. The method as recited in claim 2, comprising inhibiting third party pickup for the ordered item when insufficient information exists within public records for the customer.

18. The method as recited in claim 2, comprising inhibiting third party pickup for the ordered item when the evaluated received response fails to meet a threshold score.

19. The method as recited in claim 1, comprising allowing the customer to select the pickup point associated with the retailer.

20. The method as recited in claim 19, comprising inhibiting third party pickup for the ordered item at the selected pickup point associated with the retailer when the ordered item fails to be stocked at the selected pickup point associated with the retailer.

21. The method as recited in claim 20, comprising performing an automated inventory check for the ordered item at the selected pickup point associated with the retailer.

22. The method as recited in claim 20, comprising performing a manual inventory check for the ordered item at the selected pickup point associated with the retailer.

23. The method as recited in claim 2, wherein attempting to authenticate the identity of the customer comprises a computer system associated with the retailer causing an authenticating computer system to retrieve information associated with the customer from a public record database, to form the question to the customer based upon the retrieved information, to receive the response to the question from the customer via a computing system used by the customer, and to evaluate the received response to determine if the identity of the customer is to be authenticated.