METHOD AND SYSTEM FOR MAKING AUTOMATED APPOINTMENTS
First Claim
1. A method for scheduling vehicle service appointments for a vehicle user, comprising:
- receiving information about a vehicle event;
identifying a dealer to service the vehicle event;
accessing a dealer schedule of the identified dealer;
determining whether the user has provided scheduling preferences in a user profile;
selecting a preference-based appointment time in the dealer schedule according to the scheduling preferences when the user profile includes the scheduling preferences;
selecting a first available appointment time in the dealer schedule when the user profile does not include the scheduling preferences; and
sending a proposed appointment time to a vehicle user, the proposed appointment time comprising one of the preference-based appointment time and the first available appointment time.
1 Assignment
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Accused Products
Abstract
Methods and systems for scheduling vehicle service appointments from a remote site via an onboard system are provided. For example, there is provided a method for broadcasting vehicle event information to a plurality of vehicles that can include product update information and vehicle maintenance reminders. The user is able to respond to the vehicle event by requesting a service appointment from a desired dealer using the onboard system to communicate with a remote site using a cellular data line over a wireless communication network. In one embodiment, a proposed service appointment date and time is presented to the user. The proposed appointment date and time is based on the vehicle user'"'"'s preference setting and a dealer'"'"'s schedule corresponding to the dealer selected by the user. Proposed service appointment dates and times are released to other users when the user has not confirmed the appointment during a predetermined response time.
259 Citations
32 Claims
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1. A method for scheduling vehicle service appointments for a vehicle user, comprising:
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receiving information about a vehicle event; identifying a dealer to service the vehicle event; accessing a dealer schedule of the identified dealer; determining whether the user has provided scheduling preferences in a user profile; selecting a preference-based appointment time in the dealer schedule according to the scheduling preferences when the user profile includes the scheduling preferences; selecting a first available appointment time in the dealer schedule when the user profile does not include the scheduling preferences; and sending a proposed appointment time to a vehicle user, the proposed appointment time comprising one of the preference-based appointment time and the first available appointment time. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for scheduling vehicle service appointments for a vehicle user, comprising:
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detecting a vehicle event; sending vehicle information to a remote site; and receiving a proposed appointment time with a dealer from the remote site, comprising; receiving a preference-based appointment time in a dealer schedule according to scheduling preferences of the user when the user has provided the scheduling preferences in a user profile; and receiving a first available appointment time in the dealer schedule when the user profile does not include the scheduling preferences. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A system for scheduling vehicle service appointments for a vehicle user, comprising:
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a receiver unit for receiving information about a vehicle event; a processor unit that is operatively coupled to the receiver unit and programmed to; identify a dealer to service the vehicle event; access a dealer schedule of the identified dealer; determine whether the user has provided scheduling preferences in a user profile; select a preference-based appointment time in the dealer schedule according to the scheduling preferences when the user profile includes the scheduling preferences; and select a first available appointment time in the dealer schedule when the user profile does not include the scheduling preferences; and a transmitter unit that is operatively coupled to the processor unit for sending a proposed appointment time to a vehicle user, the proposed appointment time comprising one of the preference-based appointment time and the first available appointment time. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24)
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25. A system for scheduling vehicle service appointments, comprising:
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a detector for detecting a vehicle event; a transmitter unit; a processor unit that is operatively coupled to the detector and transmitter unit, the processor unit being programmed to instruct the transmitter unit to send vehicle information to a remote site when the detector detects the vehicle event; a receiver unit that receives a proposed appointment time with a dealer from the remote site, wherein the receiver unit receives a preference-based appointment time in a dealer schedule according to scheduling preferences of the user when the user has provided the scheduling preferences in a user profile, and wherein the receiver unit receives a first available appointment time in the dealer schedule when the user profile does not include the scheduling preferences; and a display unit for displaying the proposed appointment time for the user. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32)
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Specification