Executive Field Service Task Start to Finish

• US 20090106079A1
• Filed: 10/20/2008
• Published: 04/23/2009
• Est. Priority Date: 10/19/2007
• Status: Abandoned Application

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Gutlapalli, Hari K., Espos, Arnold C., Lakshminarayanan, Kishore, Tadepalli, Sridhar, Bhat, Gajanan D., Challaveera, Satheesh, Awatramani, Ajay A.
• Application Number:
  US12/254,407
• Publication Number:
  US 20090106079A1
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work
• CPC Class Codes: G06Q 30/04 Billing or invoicing

Abstract

Method and apparatus for completing a field service activity, where the field service activity typically involves providing on-site service for equipment or machinery. A user is presented with a sequence of operations in order to streamline the process of completing a field service activity. The user enters data and proceeds through the sequence of operations to complete the field service activity. The time spent by the user in various stages of completion of the field service activity is captured and recorded. The method optionally includes obtaining approval and signatures authorizing the agreement.

Claims

1. A computer implemented method comprising:

presenting a list of field service activities, wherein

each field service activity in the list comprises an associated plurality of actions, and the actions are performed according to defined sequence;

receiving a selection from the list of field service activities, wherein the selection comprises a selected field service activity; and

completing the selected field service activity, wherein the completing comprises;

automatically presenting an action of a plurality of actions associated with the selected field service activity;

automatically selecting a next action associated with the selected field service activity, in response to data being entered; and

automatically presenting the next action.

2. The computer implemented method of claim 1 wherein

the plurality of actions associated with a field service activity is customizable by a customer.

3. The computer implemented method of claim 1 further comprising:

storing entered data in local storage; and

storing the entered data in a database in response to detecting the selected field service task is completed.

4. The computer implemented method of claim 3 further comprising:

modifying the entered data after the entered data is stored in local storage.

5. The computer implemented method of claim 1 wherein the plurality of actions associated with a field service activity comprises:

acknowledging the field service activity;

performing an action associated with the field service activity;

storing data associated with the performance of the field service activity; and

generating an invoice, wherein

the invoice is associated with the performance of the field service activity.

6. The computer implemented method of claim 5 wherein the generating the invoice further comprises:

displaying the invoice to a client; and

capturing a signature of the client.

7. The computer implemented method of claim 1 further comprising:

receiving data indicating a change in status;

changing a status variable from a first value to a second value, in response to the receiving data indicating a change in status; and

automatically updating a time variable, wherein the time variable indicates how long the status variable was the first value.

8. The computer implemented method of claim 1 further comprising displaying a list of parts, wherein the parts in the list are associated with an action of the sequence.

9. The computer implemented method of claim 1 further comprising providing a plurality of sequences to a customer, wherein

each sequence comprises a plurality of actions, and

each sequence comprises a field service activity.

10. A computer readable storage medium storing instructions, wherein a method is implemented when the instructions are executed, the method comprising:

presenting a list of field service activities, wherein

each field service activity in the list comprises an associated plurality of actions, and the actions are performed according to defined sequence;

receiving a selection from the list of field service activities, wherein the selection comprises a selected field service activity; and

completing the selected field service activity, wherein the completing comprises;

automatically presenting an action of a plurality of actions associated with the selected field service activity;

automatically selecting a next action associated with the selected field service activity, in response to data being entered; and

automatically presenting the next action.

11. The computer readable storage medium of claim 10, wherein.

the plurality of actions associated with a field service activity is customizable by a customer.

12. The computer readable storage medium of claim 10, wherein the method further comprises:

storing entered data in local storage; and

storing the entered data in a database in response to detecting the selected field service task is completed.

13. The computer readable storage medium of claim 12, wherein the method further comprises:

modifying the entered data after the entered data is stored in local storage.

14. The computer readable storage medium of claim 10 wherein the plurality of actions associated with a field service activity comprises:

acknowledging the field service activity;

performing an action associated with the field service activity;

storing data associated with the performance of the field service activity; and

generating an invoice, wherein

the invoice is associated with the performance of the field service activity.

15. The computer readable storage medium of claim 14 wherein the generating the invoice further comprises:

displaying the invoice to a client; and

capturing a signature of the client.

16. The computer readable storage medium of claim 10 wherein the method further comprises:

receiving data indicating a change in status;

changing a status variable from a first value to a second value, in response to the receiving data indicating a change in status; and

automatically updating a time variable, wherein the time variable indicates how long the status variable was the first value.

17. The computer readable storage medium of claim 10 wherein the method further comprises displaying a list of parts, wherein the parts in the list are associated with an action of the sequence.

18. The computer readable storage medium of claim 10 wherein the method further comprises providing a plurality of sequences to a customer, wherein

each sequence comprises a plurality of actions, and

each sequence comprises a field service activity.

19. An apparatus comprising:

a memory system storing a database;

a computer system comprising a memory, wherein the memory stores instructions, wherein the computer system implements a method in response to executing the instructions, the method comprising;

presenting a list of field service activities, wherein

each field service activity in the list comprises an associated plurality of actions, and the actions are performed according to defined sequence;

receiving a selection from the list of field service activities, wherein the selection comprises a selected field service activity; and

completing the selected field service activity, wherein the completing comprises;

automatically presenting an action of a plurality of actions associated with the selected field service activity;

automatically selecting a next action associated with the selected field service activity, in response to data being entered; and

automatically presenting the next action.

20. An apparatus comprising:

means for a presenting a list of field service activities, wherein

each field service activity in the list comprises an associated plurality of actions, and the actions are performed according to defined sequence;

means for receiving a selection from the list of field service activities, wherein the selection comprises a selected field service activity; and

means for completing the selected field service activity, wherein the completing comprises;

automatically presenting an action of a plurality of actions associated with the selected field service activity;

automatically selecting a next action associated with the selected field service activity, in response to data being entered; and

automatically presenting the next action.