CONFIGURATION IDENTIFICATION TOOL AND METHODS
First Claim
1. A method, comprising:
- receiving encoded information indicating changes to a configuration for an information handling device, the encoded information representing a subset of configuration information categories for the information handling device stored at a configuration management database (CMDB);
decoding the encoded information to produce decoded information;
determining changes to the configuration of the information handling device based on the decoded information.
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Accused Products
Abstract
A tool for communicating configuration information includes an analysis tool to determine changes to the configuration of an information handling device. The analysis tool develops a set of configuration tags to identify the configuration changes by identifying a subset of tables or other information, such as XML pairs, associated with a configuration management database (CMDB) and by identifying values for each table to reflect the configuration of the information handling device. The analysis tool encodes the configuration tags into an information string. Because the information string is encoded and does not represent the complete configuration of the information handling system configuration, it can be easily and accurately communicated to a technical support center by a user, thereby reducing potential communication problems and improving technical support.
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Citations
20 Claims
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1. A method, comprising:
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receiving encoded information indicating changes to a configuration for an information handling device, the encoded information representing a subset of configuration information categories for the information handling device stored at a configuration management database (CMDB); decoding the encoded information to produce decoded information; determining changes to the configuration of the information handling device based on the decoded information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method, comprising:
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storing, at an information handling device, first information identifying a first change in configuration of the information handling device, the first information representing a first subset of configuration information categories for the information handling device stored at a configuration management database (CMDB); encoding the first information to produce encoded configuration information; and displaying the encoded information. - View Dependent Claims (13, 14)
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15. A computer readable medium embodying a computer program, the computer program comprising instructions to manipulate a processor, the instructions comprising:
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instructions to store, at an information handling device, first information identifying a first change in configuration of the information handling device, the first information representing a first subset of configuration information categories for the information handling device stored at a configuration management database (CMDB); instructions to encode the first information to produce encoded configuration information; and instructions to display the encoded information. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification