DIAGNOSTIC DATA REPOSITORY

• US 20090106601A1
• Filed: 10/15/2008
• Published: 04/23/2009
• Est. Priority Date: 10/19/2007
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Klein, Jonathan, Yu, Hailing, Sarig, Yair, Ramacher, Mark, Feng, Mike, Beresniewicz, John, Fallen, Marcus, Ngai, Gary, Dageville, Benoit
• Granted Patent: US 8,135,995 B2
• Time in Patent Office: Days
• US Class Current: 714/39
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/0778 Dumping, i.e. gathering error/state information after a fault for later diagnosis
• CPC Class Codes: G06F 11/0781 Error filtering or prioritizing based on a policy defined by the user or on a policy defined by a hardware/software module, e.g. according to a severity level
• CPC Class Codes: H04L 41/0681 Configuration of triggering conditions
• CPC Class Codes: H04L 41/16 using machine learning or artificial intelligence

Abstract

Techniques for systematically gathering, organizing, and storing diagnostic data related to multiple monitored systems (e.g., multiple instances of a product or multiple products). A centralized repository is provided that is organized in a hierarchical manner to facilitate proper organization of the diagnostic data related to multiple monitored systems. In one embodiment, a root directory comprising one or more subdirectories is provided for storing diagnostic data collected for each monitored system. Multiple root directories may be provided under a common base directory for storing diagnostic data corresponding to multiple monitored systems. This enables correlation of diagnostic data across multiple monitored systems.

Claims

1. A method for organizing and storing diagnostic data in a diagnostic data repository comprising:

storing diagnostic data related to a first monitored system in a first directory in the diagnostic data repository;

storing diagnostic data related to a second monitored system in a second directory in the diagnostic data repository; and

storing the first directory and the second directory under a common directory in the diagnostic data repository.

2. The method of claim 1 wherein storing the diagnostic data related to the first monitored system comprises storing diagnostic data related to a first product instance.

3. The method of claim 1 wherein storing the diagnostic data related to the second monitored system comprises storing diagnostic data related to a second product instance.

4. The method of claim 1 wherein storing the diagnostic data related to the first monitored system comprises storing the diagnostic data related to the first monitored system in one or more subdirectories in the first directory.

5. The method of claim 1 wherein storing the diagnostic data related to the second monitored system comprises storing the diagnostic data related to the second monitored system in one or more subdirectories in the second directory.

6. The method of claim 1 wherein storing the diagnostic data related to the first monitored system comprises storing information related to one or more incidents for the first monitored system.

7. The method of claim 1 wherein storing the diagnostic data related to the first monitored system comprises storing metadata information, the metadata information including one or more correlation keys.

8. The method of claim 1 wherein storing the diagnostic data related to the first monitored system comprises storing information related to one or more health checks for the first monitored system.

9. The method of claim 1 wherein storing the diagnostic data related to the first monitored system comprises storing information related to packaged diagnostics that is to be communicated to a diagnosis site.

10. The method of claim 1 wherein storing the diagnostic data related to the first monitored system comprises storing information related to one or more problems.

11. The method of claim 1 wherein the diagnostic data related to the first monitored system is stored in one or more tables.

12. The method of claim 1 further comprising automatically deleting a portion of the diagnostic data related to the first monitored system from the diagnostic data repository based upon a user-configurable retention policy.

13. The method of claim 6 wherein storing the information related to the incidents for the first monitored system comprises storing a problem key for each of the incidents.

14. A computer readable storage medium storing a plurality of instructions for controlling a processor to organize and store diagnostic data in a diagnostic data repository, the plurality of instructions comprising:

instructions that cause the processor to store diagnostic data related to a first monitored system in a first directory in the diagnostic data repository;

instructions that cause the processor to store diagnostic data related to a second monitored system in a second directory in the diagnostic data repository;

instructions that cause the processor to store the first directory and the second directory under a common directory in the diagnostic data repository.

15. The computer readable storage medium of claim 14 wherein the instructions that cause the processor to store the diagnostic data related to the first monitored system comprise instructions that cause the processor to store information related to one or more incidents for the first monitored system.

16. The computer readable storage medium of claim 14 wherein the instructions that cause the processor to store the diagnostic data related to the first monitored system comprise instructions that cause the processor to store metadata information, the metadata information including one or more correlation keys.

17. The computer readable storage medium of claim 14 wherein the instructions that cause the processor to store the diagnostic data related to the first monitored system comprise instructions that cause the processor to store information related to one or more health checks for the first monitored system.

18. The computer readable storage medium of claim 14 wherein the instructions that cause the processor to store the diagnostic data related to the first monitored system comprise instructions that cause the processor to store information related to packaged diagnostics that is to be communicated to a diagnosis site.

19. The computer readable storage medium of claim 14 wherein the instructions that cause the processor to store the diagnostic data related to the first monitored system comprise instructions that cause the processor to store information related to one or more problems.

20. A system for organizing and storing diagnostic data in a diagnostic data repository, the system comprising:

a memory; and

a processor coupled to the memory;

wherein the processor is configured to;

store diagnostic data related to a first monitored system in a first directory in the diagnostic data repository;

store diagnostic data related to a second monitored system in a second directory in the diagnostic data repository; and

store the first directory and the second directory under a common directory in the diagnostic data repository