Diverting a Call Session to a Text Session

• US 20090110167A1
• Filed: 10/25/2007
• Published: 04/30/2009
• Est. Priority Date: 10/25/2007
• Status: Abandoned Application

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Whitsell, Sean M., Parker, Carey B. II, Newton, Stephen G., Raghu, Vijayanivas R., Lemen, Michael J.
• Application Number:
  US11/924,113
• Publication Number:
  US 20090110167A1
• Time in Patent Office: Days
• US Class Current: 379/201.20
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04M 1/006 Call diverting means
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity

Abstract

In one embodiment, a method includes receiving a call session by an end user. The method includes allowing the end user to select an option to divert the call session to a text session. The method also includes initiating a text session if the end user selects the option to divert the call session to the text session.

Claims

1. An apparatus, comprising:

a unified personal communicator utilized by an end user; and

a call diverter element operable to;

receive a call session;

allow the end user to select an option to divert the call session to a text session; and

initiate a text session if the end user selects the option to divert the call session to the text session.

2. The apparatus of claim 1, wherein the call diverter element is further operable to:

determine if a second end user can process the text session, wherein the second end user initiates the call session; and

convert text data sent from the end user to audio data if the second user cannot process the text session.

3. The apparatus of claim 2, wherein the call diverter element is further operable to send audio data to the second end user.

4. The apparatus of claim 1, wherein the call diverter element is further operable to terminate the call session when the end user selects the option to divert the call session to the text session.

5. The apparatus of claim 1, wherein the call diverter element is further operable to send an instant message to a second end user, wherein the second end user initiates the call session.

6. The apparatus of claim 1, wherein the call diverter element is further operable to:

generate a pop up window; and

receive input from the end user, wherein the input is associated with the option selected by the end user.

7. The apparatus of claim 1, wherein the text session is an instant message session.

8. The apparatus of claim 1, wherein the call diverter element is further operable to receive an instant message from a second end user, wherein the second end user initiates the call session.

9. The apparatus of claim 1, wherein the text session is communicated by session initiation protocol (SIP) signaling.

10. A method, comprising

receiving a call session by an end user;

allowing the end user to select an option to divert the call session to a text session; and

initiating a text session if the end user selects the option to divert the call session to the text session.

11. The method of claim 10, further comprising:

determining if a second end user can process the text session, wherein the second end user initiates the call session; and

converting text data sent from the end user to audio data if the second user cannot process the text session.

12. The method of claim 11, further comprising sending audio data to the second end user.

13. The method of claim 10, further comprising terminating the call session when the end user selects the option to divert the call session to the text session.

14. The method of claim 10, further comprising sending an instant message to a second end user, wherein the second end user initiates the call session.

15. The method of claim 10, further comprising:

generating a pop up window; and

receiving input from the end user, wherein the input is associated with the option selected by the end user.

16. The method of claim 10, wherein the text session is an instant message session.

17. The method of claim 10, further comprising receiving an instant message from a second end user, wherein the second end user initiates the call session.

18. The method of claim 10, wherein the wherein the text session is communicated by SIP signaling.

19. Logic encoded in one or more tangible media for execution and when executed operable to:

receive a call session;

allow the end user to select an option to divert the call session to a text session; and

initiate a text session if the end user selects the option to divert the call session to the text session.

20. The logic of claim 19, further operable to:

determine if a second end user can process the text session, wherein the second end user initiates the call session; and

convert text data sent from the end user to audio data if the second user cannot process the text session.